We performed a comparison between SAP CRM and Verint Open CCaaS based on real PeerSpot user reviews.
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SAP CRM is ranked 4th in CRM with 38 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. SAP CRM is rated 7.6, while Verint Open CCaaS is rated 0.0. The top reviewer of SAP CRM writes "It integrates well with our existing solutions, so we can analyze the data for analytics, forecasting and modeling". On the other hand, SAP CRM is most compared with Microsoft Dynamics CRM, Salesforce Sales Cloud, Siebel CRM, Oracle CRM and Zoho CRM, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.
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