We performed a comparison between Pega Robotic Process Automation and Tungsten RPA based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Using the tool actually ends up teaching you about making workflows more efficient."
"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."
"The feature I like best in Pega Robotic Process Automation is that I'm able to add external DLL section codes. I can inject the JavaScript, and I can write VB.NET, C#.NET, and DLL codes, then inject those codes into the existing process. Mainly, from a development perspective, I like that feature a lot, so if anything is not supported by Pega Robotic Process Automation, then I can build that either in JavaScript or in .NET, then use those functions within the IP."
"If you want to make any kind of base automation, you can easily code exactly what you want."
"The solution's automation handling capability has positively impacted the overall automation process in my experience."
"It helped cut short the release cycle by almost 40% compared to the previous solution."
"User-friendly, easy to understand and has many features including the ability to track."
"The workflow system is very intuitive."
"The product saves time and resources."
"The product provided all the security controls that we asked them."
"The most valuable features are workflow and process automation."
"The solution is scalable."
"Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc."
"The drag and drop functionality is quite good."
"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."
"The OCR was quite stable and flexible."
"There have been some scenarios where the bot was not able to replace some of the controls and could not recognize and personalize the task we wanted to automate."
"It is still a niche skill and resources are scarce in the market unless big IT companies are involved."
"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."
"What I don't like that much in Pega Robotic Process Automation is its monitoring tool because that tool is tightly connected with the platform. If the Pega team can deploy the monitoring tool separately, so that it's a separate solution altogether, then that would be good because currently, if you have to use the monitoring tool, then that means you have to use the Pega Robotic Process Automation platform. The initial setup for Pega Robotic Process Automation also needs improvement because it is complex. The only additional feature I'd like to see in the solution is for the monitoring tool to be a stand-alone rather than being tightly coupled with the Pega platform. Looking at the current features of Pega Robotic Process Automation concerning application automation, it covers most of my needs currently."
"The OCR capabilities of the solution could be improved."
"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."
"The development experience needs to be improved."
"You cannot use a two-dimensional array to read the data."
"Kofax RPA's UI could be more user-friendly."
"The process discovery could be a bit better."
"The product should improve desktop automation, which is hard to configure. It needs to have custom connectors. It is the only advantage that Microsoft Power Platform has over Kofax RPA. It has more than 800 custom connectors."
"We are on version 10.6, and the current version seems to be 11. Kofax is cycling the capabilities of the product very quickly. One of the difficulties has been to actually keep up with the capabilities as they've evolved. On the one hand, it is good that the product is getting better, but on the other hand, it is difficult to implement the best way with a product that is evolving constantly."
"Exception handling needs to be improved."
"The solution could use some AI integrated features."
"Automation with the latest websites is not effective. The support of newer websites developed using new technologies would improve this solution."
"This product has room for improvement in support of aviation. The interface could be improved in the next release."
More Pega Robotic Process Automation Pricing and Cost Advice →
Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 22 reviews while Tungsten RPA is ranked 12th in Robotic Process Automation (RPA) with 24 reviews. Pega Robotic Process Automation is rated 7.6, while Tungsten RPA is rated 7.4. The top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". On the other hand, the top reviewer of Tungsten RPA writes "A stable product that provides end-to-end solutions for different business problems". Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM, whereas Tungsten RPA is most compared with UiPath, Microsoft Power Automate, Blue Prism, Automation Anywhere (AA) and SAS Data Management. See our Pega Robotic Process Automation vs. Tungsten RPA report.
See our list of best Robotic Process Automation (RPA) vendors.
We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
