We performed a comparison between LogMeIn Rescue and Transmit Security based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The time it takes to troubleshoot one of our users is cut significantly."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"Transmit interface is flexible and user-friendly, which is important for our workload. Switching from one authentication code to multiple exposure or two-factor authentication (MFA) is seamless."
"We are currently supporting Linux, but there are certain limitations. We are currently working on improving Linux support and addressing certain limitations in the roadmap."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"I occasionally need to reboot my computer after using LogMeIn, due to an issue with IE. It stops responding to keyboard input every once in a while, after disconnecting from a session. A reboot resolves it."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"Pricing is an area where Transmit Security could improve. The pricing needs to be more competitive."
Earn 20 points
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Transmit Security is ranked 43rd in Remote Access with 1 review. LogMeIn Rescue is rated 9.0, while Transmit Security is rated 9.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Transmit Security writes "Good in terms of customization and security, offers flexible deployment, and easy to use". LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect, whereas Transmit Security is most compared with Microsoft Identity Manager, ProofID IGA and HYPR.
See our list of best Remote Access vendors.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
