Most Helpful Review
No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.
The initial setup is easy. If you want the desktop program, you just download and install it.
It is very straightforward to set up, use, install, and transfer sessions.
If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.
The ability see iOS devices helps us out a lot because the majority of our users are iOS device users.
it's very easy to use, it's very efficient.
The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product.
I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.
The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.
Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.
Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?
They need to improve their technical support.
it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.
The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.
They need to combine computer and mobile end-user support to be a more streamlined experience.
Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem.
You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.
The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement.
The business interface is clunky and not well-documented.
It should have ability to display notes in the computer list.
Pricing and Cost Advice
The rescue model is licensed by user.
The pricing is worth the value.
It's definitely worth the value.
The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings.
Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe.
It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.
Look at the different plans they have. Do not pay for a plan you do not need.
The pricing is a little on the higher side, though.
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Compared 12% of the time.
LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.
|TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.|
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|Sample Customers||Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.||Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross|
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