LogMeIn Rescue vs. TeamViewer

LogMeIn Rescue is ranked 6th in Remote Access with 15 reviews vs TeamViewer which is ranked 1st in Remote Access with 7 reviews. The top reviewer of LogMeIn Rescue writes "Enables me to remote reboot and reconnect without the end user; and I can run it as a console, see event logs through the utility itself". The top reviewer of TeamViewer writes "The most important feature is remote access. ". LogMeIn Rescue is most compared with TeamViewer, LogMeIn Central and LogMeIn Pro. TeamViewer is most compared with Microsoft Remote Desktop Services, LogMeIn Pro and WebEx. See our LogMeIn Rescue vs. TeamViewer report.
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Quotes From Members Comparing LogMeIn Rescue vs. TeamViewer

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.​The initial setup is easy. If you want the desktop program, you just download and install it.It is very straightforward to set up, use, install, and transfer sessions.If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.The ability see iOS devices helps us out a lot because the majority of our users are iOS device users.it's very easy to use, it's very efficient.The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product.I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.

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The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

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Cons
​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?They need to improve their technical support.it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.They need to combine computer and mobile end-user support to be a more streamlined experience.Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem.You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.​​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​

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The business interface is clunky and not well-documented.It should have ability to display notes in the computer list.

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Pricing and Cost Advice
​The rescue model is licensed by user.The pricing is worth the value.It's definitely worth the value.The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings.Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe.It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​Look at the different plans they have. Do not pay for a plan you do not need.​The pricing is a little on the higher side, though.​

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Ranking
RANKING
Views
1,936
Comparisons
1,175
Reviews
15
Followers
124
Avg. Rating
9.0
Views
19,870
Comparisons
13,628
Reviews
7
Followers
412
Avg. Rating
8.6
Top Comparisons
Top Comparisons
Compared 41% of the time.
Compared 28% of the time.
Compared 27% of the time.
See more LogMeIn Rescue competitors »
Compared 15% of the time.
Compared 12% of the time.
See more TeamViewer competitors »
Website/Video
Website/VideoLogMeIn
TeamViewer
Overview
Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
OFFER
Free Trial

Get a FREE two-week trial of LogMeIn Rescue.

Learn more about TeamViewer
Sample Customers
Sample CustomersLenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
Top Industries
REVIEWERS
Healthcare Company
29%
Retailer
29%
Energy/Utilities Company
14%
Translation And Localization Position
14%
REVIEWERS
Non Profit
12%
Energy/Utilities Company
12%
Maritime Company
12%
Marketing Services Firm
6%
VISITORS READING REVIEWS
University
23%
Marketing Services Firm
11%
Energy/Utilities Company
8%
Financial Services Firm
7%
Company Size
Company Size
REVIEWERS
Small Business
75%
Midsize Enterprise
13%
Large Enterprise
13%
REVIEWERS
Small Business
48%
Midsize Enterprise
22%
Large Enterprise
30%
VISITORS READING REVIEWS
Small Business
16%
Midsize Enterprise
16%
Large Enterprise
68%
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294,792 professionals have used our research since 2012.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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