Compare LogMeIn Rescue vs. TeamViewer

LogMeIn Rescue is ranked 3rd in Remote Access with 15 reviews while TeamViewer is ranked 1st in Remote Access with 9 reviews. LogMeIn Rescue is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of LogMeIn Rescue writes "Enables me to remote reboot and reconnect without the end user; and I can run it as a console, see event logs through the utility itself". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". LogMeIn Rescue is most compared with LogMeIn Central, LogMeIn Pro and TeamViewer, whereas TeamViewer is most compared with LogMeIn Pro, Microsoft Remote Desktop Services and Webex. See our LogMeIn Rescue vs. TeamViewer report.
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LogMeIn Rescue Logo
4,213 views|2,571 comparisons
TeamViewer Logo
18,625 views|16,327 comparisons
Most Helpful Review
Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer and other solutions. Updated: September 2019.
372,374 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login.​The initial setup is easy. If you want the desktop program, you just download and install it.It is very straightforward to set up, use, install, and transfer sessions.If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime.The ability see iOS devices helps us out a lot because the majority of our users are iOS device users.it's very easy to use, it's very efficient.The tech support person I spoke to was very knowledgeable about the product, and was straightforward with me about its capabilities. There was no fluff about the product. They basically said this is not available now and we're hoping to have it available in the third or fourth quarter. It was nice to talk to someone who was straightforward and knew about the product.I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing.

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There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.The product and platform work well. That is why I have stay with them so long. The stability has typically been good.The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

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Cons
​Network browsing and connecting on the LAN, because if you can't see the computers on your network​, what good is the product?They need to improve their technical support.it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device.The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved.They need to combine computer and mobile end-user support to be a more streamlined experience.Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, ​it's always a problem.You should be able to remote on an iPhone like you remote on an Android. It is not the same experience. Unless you are very savvy on iOS, you are pretty much lost.​​The interface is not ​user-friendly. It looks a little outdated.​ I think the options are there. I think just the layout needs improvement.​

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On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.The business interface is clunky and not well-documented.It should have ability to display notes in the computer list.

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Pricing and Cost Advice
​The rescue model is licensed by user.The pricing is worth the value.It's definitely worth the value.The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings.Pricing is reasonable and easily offsets other costs, while resolving issues in a much quicker timeframe.It is ​on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for itself.​Look at the different plans they have. Do not pay for a plan you do not need.​The pricing is a little on the higher side, though.​

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It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot.TeamViewer offers a free version to try. Download and give it a shot. See what it's like and if you like it, then buy the license for it.The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money.TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host.

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372,374 professionals have used our research since 2012.
Ranking
3rd
out of 20 in Remote Access
Views
4,213
Comparisons
2,571
Reviews
15
Average Words per Review
637
Avg. Rating
9.0
1st
out of 20 in Remote Access
Views
18,625
Comparisons
16,327
Reviews
9
Average Words per Review
1,028
Avg. Rating
8.6
Top Comparisons
Compared 42% of the time.
Compared 25% of the time.
Compared 24% of the time.
Compared 15% of the time.
Compared 12% of the time.
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LogMeIn
TeamViewer
Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Offer
Learn more about LogMeIn Rescue
Learn more about TeamViewer
Sample Customers
Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
REVIEWERS
Retailer29%
Healthcare Company29%
Energy/Utilities Company14%
Translation And Localization Position14%
VISITORS READING REVIEWS
Software R&D Company19%
Media Company13%
University9%
Comms Service Provider7%
REVIEWERS
Non Profit15%
Energy/Utilities Company10%
Maritime Company10%
Recruiting/Hr Firm5%
VISITORS READING REVIEWS
University15%
Software R&D Company14%
Media Company8%
Financial Services Firm7%
Find out what your peers are saying about LogMeIn Rescue vs. TeamViewer and other solutions. Updated: September 2019.
372,374 professionals have used our research since 2012.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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