LogMeIn Rescue Reviews

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Andrew Abrams
Real User
Co-Founder
Featured Review

What is most valuable?

* Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting.... more»

How has it helped my organization?

When we work with clients remotely, they usually always come back. They are recurring clients. So, it is real easy when... more»

What needs improvement?

I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown... more»

What's my experience with pricing, setup cost, and licensing??

The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you... more»

Which other solutions did I evaluate??

I am the one who made the decision to switch to LogMeIn Rescue, based on the Rescue Technician licenses. Prior to that,... more»

What other advice do I have??

I do not have any shortcomings with the product at all. It meets our exact needs for what it does and how we use it.
Art Ochoa
Real User
Director of IT at a retailer with 11-50 employees
Dec 13 2017

What is most valuable?

The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through... more»

How has it helped my organization?

People no longer want to kill me. Meaning, with the amount of tools I have accessible to me through the product, there's less interaction needed... more»

What needs improvement?

My biggest complaint was iPhone, which they're steadily working on making better, which is great. As I said, I haven't had a chance to test it,... more»

Which other solutions did I evaluate??

I was using GoToMeeting, I was using LogMeIn, and I was using some other product. But LogMeIn gave me many more features than the other guys, so... more»

What other advice do I have??

The pro is, of course, that the end-user experience is about as easy as can be with this product. And from a technician point of view, it gives... more»
Robert Gabriel
Real User
President/CEO at a healthcare company with 11-50 employees
Jan 29 2018

What is most valuable?

I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you... more»

How has it helped my organization?

I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from... more»

What needs improvement?

The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the... more»

What's my experience with pricing, setup cost, and licensing??

I was actually pleasantly surprised when one of my people was getting support from Microsoft and they found out that... more»

Which other solutions did I evaluate??

I was using something called VNC Connect, that was a free solution. It was not as professional and it was not as secure... more»

What other advice do I have??

I think it’s the best product out there. It’s probably one of the most pricey but it’s the best product out there. I... more»
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RubenM
Real User
IT Manager at a retailer with 51-200 employees
Jan 29 2018

What is most valuable?

The ability to remotely access the desktop, or remotely log in to the user's interface to see what they're doing and... more»

How has it helped my organization?

Because we have many users in the field, the only time they would ever come to the corporate office is on a Monday, so... more»

What needs improvement?

I would think it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently,... more»

What's my experience with pricing, setup cost, and licensing??

It's definitely worth the value.

Which other solutions did I evaluate??

We did have another solution. It wasn't as user-friendly on the user side - not so much on my side, on the user side. I... more»

What other advice do I have??

I would just tell them to do it. It's a very easy solution. It will save them a ton of man-hours and downtime if they... more»
Tsm4a73
Real User
TSM at a manufacturing company with 5,001-10,000 employees
Jan 10 2018

What is most valuable?

It has a client, but it is pretty quick loading the client on the users that we have to connect back. It is very light... more»

How has it helped my organization?

The time it takes to troubleshoot one of our users is cut significantly. Instead of trying to walk-through a user on... more»

What needs improvement?

When we try to remote into an iPhone, it is not as easy as an Android or a computer. The iPhone remote: It needs some... more»

What's my experience with pricing, setup cost, and licensing??

It is on the medium to high side. For us, it is worth it. For the amount of time they save us, it pretty much pays for... more»

Which other solutions did I evaluate??

We had VNC, pcAnywhere, and TeamViewer. Now, TeamViewer is almost or as robust as LogMeIn. However, we needed something... more»

What other advice do I have??

Test it at a low scale, because it is an expensive product. Test it at a low scale for a month or two. After that, make... more»
Owner2abd
Real User
Owner
Nov 21 2017

What is most valuable?

The ability to either send a link or have a client that is not managed; essentially, to be able to access them remotely.

How has it helped my organization?

A lot of our clients are in a 60 mile radius of our office. The ability to solve a problem in 10 minutes rather than... more»

What needs improvement?

As a whole. I am still a little disappointed with the mobile side of it. Unfortunately, we just can't take over and... more»

What's my experience with pricing, setup cost, and licensing??

It's a little too expensive per license per year, but it probably pays for itself in the first 60 days of use every year.

Which other solutions did I evaluate??

We picked Rescue because our management console ran LogMeIn Pro and that was just part of the offering which came with... more»

What other advice do I have??

It is a great product. The reality is if you buy it to manage phones, you probably should not buy it. But if you buy it... more»
Dan Brunnquell
Consultant
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
Nov 21 2017

What is most valuable?

* It gives us the ability to connect to PCs through a firewall. * They provide a multi-operating system with multi-platform support. * We have... more»

What needs improvement?

It used to be cheaper: LogMeIn used to be free and LogMeIn Rescue used to be cheaper. The ability to log into PCs, MACs, and iOS to do On-Demand... more»

What's my experience with pricing, setup cost, and licensing??

They have raised their price so high on all their products, it has left room for competitors to come in. Where I used to work, where I had five... more»

Which other solutions did I evaluate??

We have never used another product.

What other advice do I have??

It works. It's the best product out there for support. The caveat is the price. You're paying for it. It is by far, probably, the premier... more»
DataCent1066
Real User
Data Center Technician
Dec 19 2017

What is most valuable?

* Availability to get users connected via link, email, or text * Being able to transfer files quickly and easily via... more»

How has it helped my organization?

We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more... more»

What needs improvement?

Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product... more»

What's my experience with pricing, setup cost, and licensing??

We don’t advise anyone about pricing or licensing, we only use this for our organization. Even our clients that are... more»

Which other solutions did I evaluate??

We used to use VNC or TeamViewer, but they are way too much of a burden to get average users connected remotely. They... more»

What other advice do I have??

This product is easily a 10 out of 10. To me, Rescue is the best in the business - the Cadillac of quick access remote... more»
Paul Hayden
Real User
Technical Architect
Jan 21 2018

What is most valuable?

LogMeIn remote tool is a high priority for business, that's for sure. We require a remote tool. It's mainly for remotely doing business and... more»

How has it helped my organization?

We have an application, our LogMeIn application, a one-click application. Because we have employees in different locations, we have given them... more»

What needs improvement?

How the accounts work is one thing that needs improving. The account people always recommend one thing and and something different happens. I... more»

Which other solutions did I evaluate??

I was with Bomgar, but Bomgar used to provide me hardware to install, so that was the reason I left it. Otherwise, I liked Bomgar better than... more»

What other advice do I have??

I would say LogMeIn is good. If you are really looking for nice reporting, a nice tool, go to LogMeIn. I give it a seven out of 10 because of... more»
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What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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