LogMeIn Rescue Reviews

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Real User
Net Admin at a translation and localization position with 51-200 employees
May 24 2018

What is most valuable?

It is very straightforward to set up, use, install, and transfer sessions. File transfer, screen capture, video replay.

How has it helped my organization?

Before we were using this, everything either had to be in-person, or one computer at a time. There was no way to access multiple computers, or share between technicians. This has allowed us to do all… more»

What needs improvement?

Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product? Also, they need to improve their technical support.

What's my experience with pricing, setup cost, and licensing?

The rescue model is licensed by user. I have five users licensed. The pricing is worth the value.

Which solution did I use previously and why did I switch?

Previously, we just used Remote Desktop and in-person sessions.

Which other solutions did I evaluate?

I never evaluated anybody else when purchasing this solution. There are other options now, but not that many options six years ago. I have tried Bomgar, and some other items for this, but none of them… more»

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What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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