LogMeIn Rescue Reviews

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Robert Gabriel
Real User
President/CEO at a healthcare company with 11-50 employees
Jan 29 2018

What is most valuable?

I tried different software out there and LogMeIn Rescue has the best compatibility. Something else might work, but you have conflict with so many networks. LogMeIn has the best ratio of almost 99%… more»

How has it helped my organization?

I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other… more»

What needs improvement?

The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To… more»

What's my experience with pricing, setup cost, and licensing?

I was actually pleasantly surprised when one of my people was getting support from Microsoft and they found out that Microsoft also uses LogMeIn Rescue. I didn’t need that to sell me. I tried to get… more»

Which solution did I use previously and why did I switch?

I was using something called VNC Connect, that was a free solution. It was not as professional and it was not as secure as, I heard that people can get viruses from VNC. I didn’t want to take that… more»

What other advice do I have?

I think it’s the best product out there. It’s probably one of the most pricey but it’s the best product out there. I give it a nine and a half out of 10. The only part that needs improvement is the… more»
RubenM
Real User
IT Manager at a retailer with 51-200 employees
Jan 29 2018

What is most valuable?

The ability to remotely access the desktop, or remotely log in to the user's interface to see what they're doing and interact with them.

How has it helped my organization?

Because we have many users in the field, the only time they would ever come to the corporate office is on a Monday, so if something would happen to go wrong on a Tuesday… more»

What needs improvement?

I would think it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not… more»

What's my experience with pricing, setup cost, and licensing?

It's definitely worth the value.

Which solution did I use previously and why did I switch?

We did have another solution. It wasn't as user-friendly on the user side - not so much on my side, on the user side. I really needed something to tell the end user, "Just… more»

What other advice do I have?

I would just tell them to do it. It's a very easy solution. It will save them a ton of man-hours and downtime if they invest in this software, because again, it's very… more»

Which other solutions did I evaluate?

At that time I was using LogMeIn, and I was very happy with that product, so when they started pushing Rescue, I demo-ed it and it was very similar to LogMeIn so I decided… more»
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: December 2019.
391,329 professionals have used our research since 2012.
Real User
Net Admin at a translation and localization position with 51-200 employees
May 24 2018

What is most valuable?

It is very straightforward to set up, use, install, and transfer sessions. File transfer, screen capture, video replay.

How has it helped my organization?

Before we were using this, everything either had to be in-person, or one computer at a time. There was no way to access multiple computers, or share between technicians. This has allowed us to do all… more»

What needs improvement?

Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product? Also, they need to improve their technical support.

What's my experience with pricing, setup cost, and licensing?

The rescue model is licensed by user. I have five users licensed. The pricing is worth the value.

Which solution did I use previously and why did I switch?

Previously, we just used Remote Desktop and in-person sessions.

Which other solutions did I evaluate?

I never evaluated anybody else when purchasing this solution. There are other options now, but not that many options six years ago. I have tried Bomgar, and some other items for this, but none of them… more»

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User Assessments By Topic About LogMeIn Rescue

Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: December 2019.
391,329 professionals have used our research since 2012.

LogMeIn Rescue Questions

What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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