LogMeIn Rescue Reviews

LogMeIn Rescue is the #5 ranked solution of our top Remote Access tools. It's rated 4.5 out of 5 stars, and is most commonly compared to TeamViewer - LogMeIn Rescue vs TeamViewer

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Robert Gabriel
Real User
President/CEO at Microwize Technology Inc.
May 21 2020

What is most valuable?

It is fast. It has many features, such as transferring a file or taking over the computer. I can darken the screen if I don't want somebody to see what I'm doing. I can… more »

How has it helped my organization?

It has allowed me to do business worldwide, supporting clients no matter where they are, connecting into most environments and helping end users with their application… more »

What needs improvement?

The two problems that I have with LogMeIn are: * Sales is very eschewed when they come to negotiating an agreement. * The billing team was poor when fixing their billing… more »

What's my experience with pricing, setup cost, and licensing?

While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue. Right now, I'm using… more »

Which solution did I use previously and why did I switch?

I did switch in the middle of using LogMeIn Rescue, like eight years into its use. I found another solution which was a lot cheaper. After using it for two weeks, I found… more »

What other advice do I have?

if money is no object, LogMeIn Rescue is a great option. However, negotiate a good deal because prices can fluctuate between $79 and $120 per user a month. Biggest lesson… more »

Which other solutions did I evaluate?

I also use ScreenConnect because it's owned by the ConnectWise who owns our CRM. ScreenConnect integrates really nicely with my CRM. It's very light and has a lot of the… more »

What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

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