LogMeIn Rescue Overview

LogMeIn Rescue is the #6 ranked solution of our top Remote Access tools. It is rated 4.5 out of 5 stars, and is most often compared to TeamViewer: LogMeIn Rescue vs TeamViewer

What is LogMeIn Rescue?

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

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LogMeIn Rescue Buyer's Guide

Download the LogMeIn Rescue Buyer's Guide including reviews and more. Updated: November 2020

LogMeIn Rescue Customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

LogMeIn Rescue Video

Pricing Advice

What users are saying about LogMeIn Rescue pricing:
  • "I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."
  • "While LogMeIn Rescue is a great product and a leader in the industry, it's way pricey. Price is the most negative thing about LogMeIn Rescue."
  • "Right now, I'm using ScreenConnect, which is about $45 per technician. Unless I buy LogMeIn with a large license and commit for the long-term and prepay, I will have to pay almost $120 per user a month. It's almost three times the price over the normal price for ScreenConnect, which is very similar in regards to all of the features that LogMeIn Rescue can do."

LogMeIn Rescue Reviews

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Gerry Human
VP at Step 1 Software
Real User
Oct 14, 2020
Hugely helped to decrease the time it takes to handle support issues

What is our primary use case?

We're a software company and our support staff uses Rescue to help our customers who are in a pinch and for regular maintenance. It's a tool that we use to take over servers because that's typically what most of our support works on. But we also use it to pop into an iPad for a sales rep out in the field who's struggling. It's a SaaS model. It's an app that resides on our technicians' computers but it goes through their Cloud. We primarily use the LogMeIn Central program for established connections. But LogMeIn Rescue is a little easier to get into when you're in a pinch. If somebody is really… more »

Pros and Cons

  • "They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."
  • "Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

What other advice do I have?

Rescue increases your ability to quickly and efficiently turn problems into opportunities with your customers, by being that person who can put out a fire and allow them to continue normal operations. My advice would be to start off with a team that is designed to roll out the product and be able to support your team in using the product the way that you want to implement it, and the way that you see it being used within your organization. Then to have that team train the other people on how you would use it. I would rate LogMeIn Rescue a nine and a half out of ten. Their product is well…
reviewer1435599
Vice President at a tech vendor with 11-50 employees
Real User
Oct 28, 2020
Reduces our support time because we can see our client's screen and address the issue

What is our primary use case?

We use it primarily for support of our clients. It allows us to get remote access to their computers, with their permission, to review how our software works or to address issues or to do some training items.

Pros and Cons

  • "The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
  • "The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
  • "The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
  • "Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

What other advice do I have?

I would steer potential users of Rescue away from the client app and tell them to just use the PIN. There are a lot of benefits to using the client app, but they don't keep it up to date or make it easier to deploy. The way that they've created the client app is a little antiquated, and it doesn't really do what they say it does. We have eight licenses now, and the roles of the users of the solution in our company are support technicians, deployment technicians, and there are a couple of people who use it to do training. Deployment and maintenance are done by me. They say it does more. You can…
Learn what your peers think about LogMeIn Rescue. Get advice and tips from experienced pros sharing their opinions. Updated: November 2020.
448,076 professionals have used our research since 2012.
Robert Gabriel
President/CEO at Microwize Technology Inc.
Real User
Top 5
May 21, 2020
Increased our customer satisfaction and staff productivity

What is our primary use case?

We use it for customer support (desktop and application support). Customers will call us about an error message or how to do something, then we log into their screen and take over, guiding them. We also use this solution for upgrades. When we want to upgrade a local software, we log in and take over to transfer the files and upgrade. We are using the latest version.

Pros and Cons

  • "Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
  • "The billing team was poor when fixing their billing mistake and customer service was missing in action."

What other advice do I have?

if money is no object, LogMeIn Rescue is a great option. However, negotiate a good deal because prices can fluctuate between $79 and $120 per user a month. Biggest lesson learnt: Sometimes cheap can be expensive. I would rate this product as a nine (out of 10) for stability, reliability, scalability, and security.