LogMeIn Rescue Competitors and Alternatives

The top LogMeIn Rescue competitors are
Read reviews of LogMeIn Rescue competitors and alternatives
TeamViewer
Real User
IT Support Administrator for Amsterdam & UK offices at a energy/utilities company with 1,001-5,000 employees
Feb 27 2017

What do you think of TeamViewer?

Valuable Features No configuration required; it starts quickly and is easy to use. High security. International (more than 30 languages). Multi-platform (PC, mobile phones, etc.). • Improvements to My Organization Users can be easily supported remotely. • Room for Improvement It would be nice to see TeamViewer load screens faster. • Use of Solution I have used this product since 2009. • Customer Service and Technical Support I would rate technical support as 8/10. • Previous Solutions I’m using two solutions due to company policies. • Initial Setup The initial configuration is very simple. There is no need to be computer literate to do it. • Other Solutions Considered We evaluated RemotePC, Windows Remote Desktop and Microsoft Lync. • Other...
Bomgar Corporation
Real User
IT Help Desk Manager at a university with 5,001-10,000 employees
Apr 15 2018

What is most valuable?

* SAML integration * Reporting capabilities * Integration with ServiceNow * Multiple web portals * Jump Clients * Remote mobile support

How has it helped my organization?

We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration.

What needs improvement?

The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance. We do this so we can provide remote support assistance 7 am to 6 pm, but we only enable the chat from 9 am to 5 pm.
Real User
IT Manager at a non-profit with 51-200 employees
Jul 26 2018

What do you think of LogMeIn Central?

Primary Use Case I support our employees' hardware in ten locations and anywhere they are working that has connectivity.  We use RDS from MS and Logmein allows me to help my employees where ever they are. • Improvements to My Organization No one needs to wait for assistance, I am a phone call away.  This means less down time and less travel time. • Valuable Features Unattended remote assistance is the most valuable for us – I save travel time and money.  As long as an employee leaves their computer on and connected to the Internet I can take care of things and have them all set to go upon their return. • Room for Improvement The price needs improvement. It is ridiculously expensive now, and no features have really changed. • Use of Solution More than five years. ...

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