LogMeIn Rescue Competitors and Alternatives 2019

Get our free report covering LogMeIn, LogMeIn, TeamViewer, and other competitors of LogMeIn Rescue. Updated: July 2019.
353,754 professionals have used our research since 2012.

Read reviews of LogMeIn Rescue competitors and alternatives

Rani Biffle-Quimba
User
IT Business Analyst with 5,001-10,000 employees
Apr 15 2018

What is most valuable?

We have integrated Bomgar's chat with ServiceNow and provide its chat as a main method of communication between our support team and users. The seamless integration of chat, our ITSM management software, and remote viewing/control software… more»

How has it helped my organization?

Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide.

What needs improvement?

It needs better Linux support. We have had issues with Ubuntu specifically. I would also like to see better support of Apple devices while using a Windows remote support console. Screen casting is a nice workaround for now.

If you previously used a different solution, which one did you use and why did you switch?

We used Windows Remote Assistance and Windows Remote Desktop. We still use these products, but rely on Bomgar for off the network support.

Which other solutions did I evaluate?

We considered LogMeIn and LogMeIn Rescue. These other solutions did not have the same features that Bomgar had to offer.
Get our free report covering LogMeIn, LogMeIn, TeamViewer, and other competitors of LogMeIn Rescue. Updated: July 2019.
353,754 professionals have used our research since 2012.
Sign Up with Email