We have integrated Bomgar's chat with ServiceNow and provide its chat as a main method of communication between our support team and users. The seamless integration of chat, our ITSM management software, and remote viewing/control software… more»
How has it helped my organization?
Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide.
What needs improvement?
It needs better Linux support. We have had issues with Ubuntu specifically. I would also like to see better support of Apple devices while using a Windows remote support console. Screen casting is a nice workaround for now.
Which solution did I use previously and why did I switch?
We used Windows Remote Assistance and Windows Remote Desktop. We still use these products, but rely on Bomgar for off the network support.
Which other solutions did I evaluate?
We considered LogMeIn and LogMeIn Rescue. These other solutions did not have the same features that Bomgar had to offer.