LogMeIn Rescue Competitors and Alternatives

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Rani Biffle-Quimba
User
IT Business Analyst with 5,001-10,000 employees
Apr 15 2018

What is most valuable?

We have integrated Bomgar's chat with ServiceNow and provide its chat as a main method of communication between our support team and users. The seamless integration of chat, our... more»

How has it helped my organization?

Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide.

What needs improvement?

It needs better Linux support. We have had issues with Ubuntu specifically. I would also like to see better support of Apple devices while using a Windows remote support console.... more»

Which solutions did we use previously?

We used Windows Remote Assistance and Windows Remote Desktop. We still use these products, but rely on Bomgar for off the network support.

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