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Oracle Enterprise Asset Management vs ServiceNow comparison

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Oracle Enterprise Asset Management

Read 1 Oracle Enterprise Asset Management review
631 views|551 comparisons
0% willing to recommend
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ServiceNow

Read 211 ServiceNow reviews
17,450 views|10,561 comparisons
91% willing to recommend
Featured Review
Nadun Gamage
The product is not user-friendly, and it is very expensive, though it is highly stable
Mayur Patil
Has versatile features, streamlined workflows and excellent scalability
ServiceNow optimizes our IT service management processes through its knowledge base feature. This repository contains solutions and insights into... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The whole product is important and valuable to us."

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"Very good incident management, chain management and problem management features.""The look and feel is a valuable benefit for adoption.""Makes ticket information easy to access.""In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.""Simplicity of Change Manager.""If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10.""It offers ready-built automation and simpler configuration for workflows.""I like that it's always up and running."

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Cons
"The product is not user-friendly."

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"I have a problem with the way the solution's price is calculated.""A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything. I couldn't find the models I needed at the time.""An area for improvement would be the accessibility of downloaded and compressed files.""The contract module is quite rudimentary and doesn't support contract line items.""One thing I don't care for is the reporting and the way it functions.""Performance could be improved.""The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking.""Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."

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Pricing and Cost Advice
  • "The tool is very expensive."

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  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

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    Questions from the Community
    What do you like most about Oracle Enterprise Asset Management?
    Top Answer:The whole product is important and valuable to us.
    What is your experience regarding pricing and costs for Oracle Enterprise...
    Top Answer:The tool is very expensive. The solution increases the cost by eight percent every year. I rate the pricing a ten out of ten.
    What needs improvement with Oracle Enterprise Asset Management?
    Top Answer:The product needs to improve the features related to finance, supply chain, and HR administration. The UI must be improved. The product is not user-friendly. It is not browser-based. The user… more »
    Which solution is better for developing non-ITSM applications: OutSystem...
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Read all 5 answers   →
    Would you choose ServiceNow over Microsoft PowerApps?
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Read all 3 answers   →
    What do you like most about ServiceNow?
    Top Answer:It is user-friendly and simple to use.
    Read all 78 answers   →
    Ranking
    3rd
    out of 38 in Enterprise Asset Management
    Views
    631
    Comparisons
    551
    Reviews
    1
    Average Words per Review
    395
    Rating
    5.0
    1st
    out of 49 in IT Service Management (ITSM)
    Views
    17,450
    Comparisons
    10,561
    Reviews
    23
    Average Words per Review
    452
    Rating
    8.5
    Comparisons
    Learn More
    Oracle
    ServiceNow
    Overview

    Oracle Enterprise Asset Management provides comprehensive planning, tracking and execution to support optimal asset monitoring and performance. Its condition-based maintenance strategies for plants, property and public infrastructure along with an integrated asset repository ensures best practices and quality compliance globally.

    Oracle Enterprise Asset Management (eAM) eliminates excess and obsolete spare parts inventories, promotes environmental, health and safety policies, and improves coordination of production and maintenance schedules.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

    Sample Customers
    averda, Eaton Corp., Hover Automotive India Pvt. Ltd., Kalpataru Ltd, SITA, United Automotive Electronic Systems Co. Ltd., Yarra Valley Water, KEC International Ltd., eVerge Group, Cerner Corp., Standard Life, Company RS a.d. Banja Luka (Telekomunikacije RS a.d., Banja Luka Telecommunications
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    VISITORS READING REVIEWS
    Energy/Utilities Company15%
    Government12%
    Computer Software Company10%
    Manufacturing Company8%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Insurance Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise9%
    Large Enterprise66%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise56%

    Oracle Enterprise Asset Management is ranked 3rd in Enterprise Asset Management with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. Oracle Enterprise Asset Management is rated 5.0, while ServiceNow is rated 8.4. The top reviewer of Oracle Enterprise Asset Management writes "The product is not user-friendly, and it is very expensive, though it is highly stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Enterprise Asset Management is most compared with IBM Maximo and ABB Ability Asset Suite EAM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.

    We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.