We compared Salesforce Sales Cloud and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Sales Cloud could improve its integration with third-party systems and reporting. CX Sales could improve its account portfolio management, integration with other systems, and mobile application.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"the Oracle CX Sales Eloqua module is very useful."
"It is stable and scalable, and their support has been very responsive."
"The lead and opportunity management features are valuable."
"It covers sales very well."
"The solution integrates well."
"The tracking and monitoring of daily activities within each account is the most valuable aspect of Salesforce Sales Cloud. It allows for staying informed about ongoing activities, ensuring comprehensive visibility into the progress made within each account on a regular basis. Additionally, the plugins that are available, such as ZoolInfo are useful."
"This is a stable product."
"It has custom fields and custom reports which can align to our business objectives and marketing focus."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"Salesforce Sales Cloud is a stable solution."
"The most valuable features are the reporting and the custom codes."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"You can get disconnected if you do not have a strong, reliable internet connection."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Support is very poor."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"The interface of Oracle CX Sales could be more user-friendly."
"The built-in functionality is a little dated."
"The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."
"In the next release, I would like to see more integration."
"Compared to other CRM solutions, Salesforce is expensive. It is more affordable for enterprise users than for small businesses."
"Amount of storage provided is limited."
Oracle CX Sales is ranked 15th in CRM with 6 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 17 reviews. Oracle CX Sales is rated 7.4, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle CX Sales writes "Scalable and useful Eloqua module". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Creates customized reports and gives everybody easy access to information on the dashboard". Oracle CX Sales is most compared with Siebel CRM, Microsoft Dynamics CRM, Oracle Fusion Service, SAP CRM and NetSuite CRM+, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Siebel CRM. See our Oracle CX Sales vs. Salesforce Sales Cloud report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.