Anonymous UserCustomer Success Manager at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"Everything is managed by Oracle, so they have security in place."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It's very convenient to use."
"The initial setup is simple and straightforward."
"The user experience has to be much better."
"The solution could integrate better with QR codes from some websites such as Facebook."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"This is definitely an expensive product compared to others on the market."
"The price is very competitive."
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
Oracle Service Cloud is ranked 5th in CRM Customer Engagement Centers with 1 review while Zendesk Support is ranked 2nd in CRM Customer Engagement Centers with 3 reviews. Oracle Service Cloud is rated 6.0, while Zendesk Support is rated 8.4. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Zendesk Support writes "Seamless and easy to set up with a good Slack integration". Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM, Vlocity and Salesforce Service Cloud, whereas Zendesk Support is most compared with Sendbird Desk and Kustomer.
See our list of best CRM Customer Engagement Centers vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.