We performed a comparison between OrbusInfinity and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I like the integration with the Office tools such as Visio and Excel. The integration with Excel helped us to be able to upload data very easily. Integration with Visio helps us to be able to make changes once and have a centralized diagram. We don't have versions of the diagram. This integration with the Office tools is very useful."
"The most valuable features are mainly the reporting side of things and the dashboard."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"It offers ready-built automation and simpler configuration for workflows."
"The thing that I like most about it is the easy integration with the CMDB. I'm able to look at the CMDB for applications and develop my assessments and attestations based on the application and point them at that application owner. So, I can really automate the whole thing."
"The most valuable feature is that this is a Cloud solution."
"It's actually easy to understand."
"We found a few issues with importing data and all the manipulation of data, especially when it came to the BI side of things because it utilized a particular template to be able to get certain reports. The user administrators could not manipulate it to get the right reports."
"The refresh cycles for our dashboards could be better. I keep complaining about that. The refresh is supposed to be once a day, but I would love it if it was real-time so that if I make a change to the data in iServer, I should see those changes immediately reflected in the dashboards. They use Power BI, and it seems they've scheduled their refresh to be once a day, which is not that good for us."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."
"I would like to see Advanced Intelligent Automation."
"The high price is a huge barrier in Portugal."
"The scalability needs improvement."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"It is annoying that ServiceNow keeps on changing back to Quebec every six months."
OrbusInfinity is ranked 21st in IT Service Management (ITSM) with 2 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. OrbusInfinity is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of OrbusInfinity writes "Cost-effective, integrates with the Office tools, and allows us to articulate all entities across the enterprise on one platform". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". OrbusInfinity is most compared with iServer, LeanIX and Ardoq, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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