We performed a comparison between Qualys VMDR and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution is the external channel."
"Qualys VM's most valuable feature is automatic detection."
"Vulnerability management is the most valuable one and it’s a must in every organization."
"The vulnerability management feature is what I used the most. It is a good SaaS product. It is easy to use. It has a nice UI where you can see all the assets and vulnerabilities."
"The reporting is fine."
"Provides great functionality."
"I am impressed with the VMDR feature."
"Monitors workstations and servers for vulnerabilities and creates reports."
"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."
"This solution is a single-storage for our user community to submit help desk tickets."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"Data in reports and dashboards are easily accessible."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"It is a struggle to be able to pull our report and to be able to do onboarding using automated tools."
"We face issues while scanning multiple assets."
"The disadvantage of working with Qualys is that the graphical interface is quite outdated."
"Some of the older features could be polished instead of focusing on releasing new features."
"It's too early for me to say if there is any room for improvement since we're in the first couple of months of using this solution."
"It is more expensive vs. other products on the market."
"I would like to see this solution more developed and competitive in the Cloud space."
"Qualys VM's machine learning and artificial intelligence features could be improved."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"The visuals are the one area where there is opportunity for improvement."
"One thing I don't care for is the reporting and the way it functions."
"The customization that we are doing for the needs of our organization are difficult to do and could be improved."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"Transparency in the pricing model needs to be improved."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
Qualys VMDR is ranked 4th in IT Asset Management with 77 reviews while ServiceNow is ranked 1st in IT Asset Management with 211 reviews. Qualys VMDR is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of Qualys VMDR writes "Good visibility but expensive and needs better support". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Qualys VMDR is most compared with Tenable Nessus, Tenable Security Center, Rapid7 InsightVM, Microsoft Defender Vulnerability Management and Tenable Vulnerability Management, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Qualys VMDR vs. ServiceNow report.
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