We performed a comparison between salesforce.com Desk.com [EOL] and Zendesk based on real PeerSpot user reviews.
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salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in CRM while Zendesk is ranked 16th in CRM with 57 reviews. salesforce.com Desk.com [EOL] is rated 4.0, while Zendesk is rated 8.2. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". salesforce.com Desk.com [EOL] is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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