We performed a comparison between Salesforce Community Cloud and Workday based on real PeerSpot user reviews.
Find out what your peers are saying about Salesforce, Zendesk, Lithium and others in Community Platforms."All the business intelligence included in the tool gives more information about the cycle of the sales stage."
"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
"Workday is highly intuitive from a customer experience perspective. It was effortless for us to understand what to do even though we didn't have any related training. It was easy to use without guidance."
"We like the fact that this solution is very user-friendly, with a straightforward user interface."
"The payroll and benefits engine is the most valuable Workday solution in my opinion. It is also easy to access."
"We use this solution to manage financials, payroll and recruiting."
"It's easy to set up."
"We use the platform for tasks, including applying for leaves, communication, and adhering to our organization's policies through efficient goal setting and reviews."
"It's a fully consolidated system. All the transactions and configuration are co-located in one fully in-memory system, so there is no need to go to different data sources (multiple DBs) to pull data; it’s all in one place."
"We have fewer systems, less manual data entry, and less processing."
"The user interface can be improved."
"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
"Workday does have a community site where people can go on and off for suggestions. They call them Brainstorms, and you can vote them up. That is something that they do well, but oftentimes, they seem to be racing to deliver something based on what a competitor is delivering. For example, if they hear SAP has this new functionality and learning that's going to be coming out, they prioritize there, which makes sense, but unfortunately, some of these Brainstorms may get neglected where the product might not be improved as quickly or as needed for the customers. You might be waiting for a year or two to get a feature that you'd like released. They should pay more attention to customer feedback and ensure that customer feedback is an essential part of their product roadmap."
"This solution could be improved by providing user-level access to customization capabilities. Users currently rely on more technical teams to customize reports, for example."
"There could be a web-based application for making payments to the employees."
"There is a lot of complexity in the configuration of this solution."
"They don't offer any backend database access. This is one limitation that I found in this product. Workday hasn't opened up about what kind of database they are into, which can make it easy for the technical team to emulate issues. It would be good if they can offer backend access to the technical team. It would be helpful if they can also provide a Troubleshooting Guide that we can use to troubleshoot issues. When we have an issue, there are very limited resources to refer to."
"The cost of Workday is certainly not inexpensive. It's very pricey."
"The solution has to work a lot on financial integrations, material management and CRM modules."
"The solution needs to be updated with generative UI."
Salesforce Community Cloud is ranked 1st in Community Platforms with 2 reviews while Workday is ranked 2nd in Cloud HCM with 50 reviews. Salesforce Community Cloud is rated 9.0, while Workday is rated 8.2. The top reviewer of Salesforce Community Cloud writes "Helps us with sales management of customer life cycles with good business intelligence". On the other hand, the top reviewer of Workday writes "The solution's interface is clean, organized, and easy to use ". Salesforce Community Cloud is most compared with Magnolia CMS and Adobe Experience Cloud, whereas Workday is most compared with SAP SuccessFactors, SAP HCM, Oracle HCM Cloud, PeopleSoft and UKG.
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@Valon I suggest you submit a new question asking about the differences between successfactors and workday. Best if you provide a bit of context - you'll get better answers that way!
correction: please read successfactors instead of salesforce (typo/autocorrect)
Hi Valon
Besides the fact that both are extremely sophisticated SaaS there is nothing in common in terms of product. Salesforce is a CRM system and Workday an HCM and ERP system.
If you want to establish comparisons "apple to apple" I would recommend to compare Salesforce against Oracle Sales/Marketing cloud, SAP and Microsoft Dynamics 365
On the Workday side I would compare it with:
a) HCM - Oracle , Bamboo HR, ADP workforce Now, Ascentis and SAP HCM
b) ERP - Oracle ERP cloud, Netsuite (owned by Oracle), SAP, Microsoft Dynamics 365 Business Central and Sage.
Hope this helps