Salesforce Service Cloud vs SolarWinds MSP Manager

Salesforce Service Cloud is ranked 9th in Help Desk Software with 2 reviews vs SolarWinds MSP Manager which is ranked 43rd in Help Desk Software. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, Zendesk and ManageEngine ServiceDesk Plus.
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Quotes From Members Comparing Salesforce Service Cloud vs SolarWinds MSP Manager

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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288,256 professionals have used our research since 2012.
Ranking
RANKING
Views
7,701
Comparisons
2,073
Reviews
2
Followers
686
Avg. Rating
9.5
Views
350
Comparisons
235
Reviews
0
Followers
75
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Compared 18% of the time.
See more SolarWinds MSP Manager competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
SolarWinds
Overview
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
OFFER
Learn more about Salesforce Service Cloud
Learn more about SolarWinds MSP Manager
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Information Not Available
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Software R&D Company
9%
Comms Service Provider
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
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288,256 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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