Compare Salesforce Service Cloud vs. SolarWinds MSP Manager
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice | |
Information Not Available | "Don't get scared of the price tag because it's definitely worth it." |
 Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs. 442,283 professionals have used our research since 2012. | |
Ranking  | |
Views 2,151 Comparisons 1,795 Reviews 1 Average Words per Review 397 Avg. Rating 10.0 | Views 887 Comparisons 574 Reviews 1 Average Words per Review 321 Avg. Rating 10.0 |
Popular Comparisons | |
 Compared 30% of the time.  Compared 22% of the time.  Compared 10% of the time.  Compared 9% of the time. |  Compared 22% of the time. Compared 18% of the time. Compared 13% of the time.  Compared 10% of the time. |
Also Known As | |
| Service Cloud | SolarWinds LOGICnow |
Learn | |
| Salesforce | SolarWinds |
Overview | |
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs. | SolarWinds MSP Manager key features include:
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Offer | |
Learn more about Salesforce Service Cloud | Learn more about SolarWinds MSP Manager |
Sample Customers | |
| Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva | Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology |
Top Industries | |
Manufacturing Company27% Marketing Services Firm18% Computer Software Company9% Music Company9% Computer Software Company38% Media Company8% Government6% Comms Service Provider5% | No Data Available |
Company Size | |
Small Business27% Midsize Enterprise35% Large Enterprise38% | No Data Available |
Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review while SolarWinds MSP Manager is ranked 14th in Help Desk Software with 1 review. Salesforce Service Cloud is rated 10.0, while SolarWinds MSP Manager is rated 10.0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk and BMC Remedyforce, whereas SolarWinds MSP Manager is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Desk and SolarWinds Web Help Desk.
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