Salesforce Service Cloud vs. SolarWinds MSP Manager

As of February 2019, Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 3 reviews vs SolarWinds MSP Manager which is ranked 25th in Help Desk Software. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and JIRA Service Desk. SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, ManageEngine ServiceDesk Plus and Zendesk.

Salesforce Service Cloud

SolarWinds MSP Manager

Salesforce Service Cloud

Read 3 Salesforce Service Cloud reviews.

8,355 views|1,990 comparisons

SolarWinds MSP Manager

1,000 views|527 comparisons

Most Helpful Review

Anonymous User

Senior Vice President

Has the ability to quickly add customizable fields that are easily incorporated into the existing framework

It's all cases the solution was the first of its kind in the environment (it was previously manual). To be fair, just about any system would make... Read more »

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Quotes From Members

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See Which Vendors Are Best For You Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs. See Recommendations 317,440 professionals have used our research since 2012.
Ranking
4th out of 25 in CRM Customer Engagement Centers Views 8,355 Comparisons 1,990 Reviews 3 Followers 385 Avg. Rating 9.7	25th out of 43 in Help Desk Software Views 1,000 Comparisons 527 Reviews 0 Followers 208 Avg. Rating N/A
Top Comparisons
ServiceNow vs. Salesforce Service Cloud Compared 32% of the time. Microsoft Dynamics CRM vs. Salesforce Service Cloud Compared 11% of the time. JIRA Service Desk vs. Salesforce Service Cloud Compared 8% of the time. See more Salesforce Service Cloud competitors » + Add more products to compare	SolarWinds Web Help Desk vs. SolarWinds MSP Manager Compared 23% of the time. ManageEngine ServiceDesk Plus vs. SolarWinds MSP Manager Compared 15% of the time. Zendesk vs. SolarWinds MSP Manager Compared 13% of the time. See more SolarWinds MSP Manager competitors » + Add more products to compare
Also Known As
Service Cloud	SolarWinds LOGICnow
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Salesforce	SolarWinds
Overview
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.	SolarWinds MSP Manager key features include: Customer Management Customer Portal Dashboard, Mobile Apps Scheduling Ticketing Billing
Offer
Learn more about Salesforce Service Cloud Learn More	Learn more about SolarWinds MSP Manager Learn More
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva	Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology

Free Report: Oracle Service Cloud vs. Salesforce Service Cloud

Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: January 2019.

Download now

317,440 professionals have used our research since 2012.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.