Compare Salesforce Service Cloud vs. SolarWinds MSP Manager

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442,283 professionals have used our research since 2012.
Ranking
Views
2,151
Comparisons
1,795
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
14th
out of 52 in Help Desk Software
Views
887
Comparisons
574
Reviews
1
Average Words per Review
321
Avg. Rating
10.0
Popular Comparisons
Compared 18% of the time.
Also Known As
Service CloudSolarWinds LOGICnow
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Salesforce
SolarWinds
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Offer
Learn more about Salesforce Service Cloud
Learn more about SolarWinds MSP Manager
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company38%
Media Company8%
Government6%
Comms Service Provider5%
No Data Available
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
No Data Available
Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review while SolarWinds MSP Manager is ranked 14th in Help Desk Software with 1 review. Salesforce Service Cloud is rated 10.0, while SolarWinds MSP Manager is rated 10.0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, the top reviewer of SolarWinds MSP Manager writes "Real-time reporting helps determine when the network infrastructure needs review". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk and BMC Remedyforce, whereas SolarWinds MSP Manager is most compared with ManageEngine ServiceDesk Plus, ServiceNow, JIRA Service Desk and SolarWinds Web Help Desk.

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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.