Salesforce Service Cloud vs. SolarWinds MSP Manager

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs SolarWinds MSP Manager which is ranked 26th in Help Desk Software. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. SolarWinds MSP Manager is most compared with SolarWinds Web Help Desk, Zendesk and ManageEngine ServiceDesk Plus.
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Quotes From Members Comparing Salesforce Service Cloud vs. SolarWinds MSP Manager

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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301,063 professionals have used our research since 2012.
Ranking
Views
8,024
Comparisons
1,991
Reviews
2
Followers
436
Avg. Rating
9.5
Views
882
Comparisons
497
Reviews
0
Followers
205
Avg. Rating
N/A
Views
0
Comparisons
0
Reviews
1
Followers
1
Avg. Rating
5.0
Top Comparisons
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Compared 13% of the time.
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Also Known As
Service CloudSolarWinds LOGICnow
Website/Video
Salesforce
SolarWinds
Null Vendor
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Information Not Available
OFFER
Learn more about Salesforce Service Cloud
Learn more about SolarWinds MSP Manager
Learn more about Null Product
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaLongleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Information Not Available
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Music Company
9%
Financial Services Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
No Data Available
No Data Available
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
No Data Available
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301,063 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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