Compare Salesforce Service Cloud vs. Zoho Desk

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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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438,360 professionals have used our research since 2012.
Ranking
Views
2,186
Comparisons
1,825
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
Views
481
Comparisons
427
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 35% of the time.
Compared 13% of the time.
Also Known As
Service Cloud
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Salesforce
Zoho
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about Salesforce Service Cloud
Learn more about Zoho Desk
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaIntel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Comms Service Provider9%
Financial Services Firm9%
VISITORS READING REVIEWS
Computer Software Company40%
Media Company10%
Government7%
Insurance Company5%
No Data Available
Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review while Zoho Desk is ranked 7th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 10.0, while Zoho Desk is rated 0.0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Salesforce Sales Cloud, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk Guide.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.