Compare Salesforce Service Cloud vs. Zoho Desk

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Salesforce Service Cloud Logo
1,888 views|1,655 comparisons
Zoho Desk Logo
455 views|382 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"For what it does, it's quite cheap."

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Top Answer: The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it.
Top Answer: In terms of pricing, Zoho is economical. They offer a fair price. You can pay either on a monthly or yearly subscription.
Top Answer: Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough.
Ranking
Views
1,888
Comparisons
1,655
Reviews
0
Average Words per Review
0
Rating
N/A
Views
455
Comparisons
382
Reviews
2
Average Words per Review
348
Rating
8.5
Comparisons
Also Known As
Service Cloud
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Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about Salesforce Service Cloud
Learn more about Zoho Desk
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company42%
Comms Service Provider13%
Financial Services Firm6%
Government5%
VISITORS READING REVIEWS
Comms Service Provider28%
Computer Software Company15%
Financial Services Firm7%
Government7%
Company Size
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
No Data Available
Find out what your peers are saying about Salesforce Service Cloud vs. Zoho Desk and other solutions. Updated: September 2021.
534,299 professionals have used our research since 2012.

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers while Zoho Desk is ranked 3rd in CRM Customer Engagement Centers with 2 reviews. Salesforce Service Cloud is rated 0.0, while Zoho Desk is rated 8.6. On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, Vlocity, JIRA Service Management and Salesforce Sales Cloud, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Spiceworks and Serviceaide Intelligent Service Management.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.