We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"For what it does, it's quite cheap."
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Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers while Zoho Desk is ranked 3rd in CRM Customer Engagement Centers with 2 reviews. Salesforce Service Cloud is rated 0.0, while Zoho Desk is rated 8.6. On the other hand, the top reviewer of Zoho Desk writes "Cloud-based, easy to use, and inexpensive". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, Vlocity, JIRA Service Management and Salesforce Sales Cloud, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow, Spiceworks and Serviceaide Intelligent Service Management.
See our list of best CRM Customer Engagement Centers vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.