Compare SAP CRM vs. Vertical Solutions ContactCenter

SAP CRM is ranked 5th in CRM Customer Engagement Centers with 1 review while Vertical Solutions ContactCenter is ranked 22nd in CRM Customer Engagement Centers. SAP CRM is rated 7.0, while Vertical Solutions ContactCenter is rated 0. The top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". On the other hand, SAP CRM is most compared with Microsoft Dynamics CRM, SAP Marketing Cloud and SAP Hybris Sales Cloud, whereas Vertical Solutions ContactCenter is most compared with .
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Most Helpful Review
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue.

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Ranking
Views
1,911
Comparisons
1,539
Reviews
1
Average Words per Review
415
Avg. Rating
7.0
Views
24
Comparisons
15
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 35% of the time.
Compared 10% of the time.
Compared 7% of the time.
Also Known As
ContactCenter
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SAP
Vertical Solutions
Overview

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments - on-premise, via private cloud, or SaaS/public cloud.
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Learn more about Vertical Solutions ContactCenter
Sample Customers
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc. A.O.Smith, DPSciences, City of Sioux Falls, ACCO Brands, Sprint, eProtex, ABB, Mitsubishi, Fujitsu, Rubbermaid, Lumenate
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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