Compare Serviceaide Intelligent Service Management vs. SysAid

Serviceaide Intelligent Service Management is ranked 24th in Help Desk Software with 1 review while SysAid is ranked 9th in Help Desk Software with 3 reviews. Serviceaide Intelligent Service Management is rated 6.0, while SysAid is rated 9.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of SysAid writes "The change management software gives us workflows and allows for an approval process". Serviceaide Intelligent Service Management is most compared with Clarity SM, whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Spiceworks.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
418,646 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model.All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on.The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us.

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Cons
The solution needs to improve its reporting features. The user interface needs a lot of improvements.

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One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function.We would like them to approve the security functionalities, e.g., management security features.There is a learning curve for the users.

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Pricing and Cost Advice
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Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you.SysAid is a good solution, especially from a pricing perspective.We saw our investment back at the end of year one.The pricing of SysAid is less than its competitors.

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Ranking
24th
out of 48 in Help Desk Software
Views
306
Comparisons
144
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
9th
out of 48 in Help Desk Software
Views
851
Comparisons
626
Reviews
2
Average Words per Review
1,610
Avg. Rating
9.0
Top Comparisons
Compared 32% of the time.
Compared 12% of the time.
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Serviceaide
SysAid
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about SysAid
Sample Customers
Oakwood Systems GroupLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Top Industries
REVIEWERS
Healthcare Company25%
Financial Services Firm25%
K 12 Educational Company Or School13%
Newspaper13%
VISITORS READING REVIEWS
Software R&D Company26%
Retailer18%
Comms Service Provider8%
K 12 Educational Company Or School6%
Find out what your peers are saying about ServiceNow, Atlassian, Microsoft and others in Help Desk Software. Updated: May 2020.
418,646 professionals have used our research since 2012.
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