Compare Serviceaide Intelligent Service Management vs. Zendesk Guide

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Questions from the Community
Top Answer: The solution is a highly mature product. Because of this, it can stand up to any other product on the market.
Top Answer: The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad… more »
Top Answer: We primarily use the solution for processes in management, incident management, and problem change configuration service requests.
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Ranking
25th
out of 56 in Help Desk Software
Views
288
Comparisons
141
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
26th
out of 56 in Help Desk Software
Views
3,952
Comparisons
3,430
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 40% of the time.
Compared 16% of the time.
Compared 4% of the time.
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Serviceaide
Zendesk
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Learn more about Serviceaide Intelligent Service Management
Learn more about Zendesk Guide
Sample Customers
Oakwood Systems GroupShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
K 12 Educational Company Or School13%
Marketing Services Firm13%
REVIEWERS
Computer Software Company25%
Financial Services Firm15%
Marketing Services Firm10%
Non Profit10%
VISITORS READING REVIEWS
Computer Software Company36%
Comms Service Provider9%
Media Company6%
Construction Company6%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
438,360 professionals have used our research since 2012.
Serviceaide Intelligent Service Management is ranked 25th in Help Desk Software with 1 review while Zendesk Guide is ranked 26th in Help Desk Software. Serviceaide Intelligent Service Management is rated 6.0, while Zendesk Guide is rated 0.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, Serviceaide Intelligent Service Management is most compared with Clarity SM, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, TOPdesk and ManageEngine ServiceDesk Plus.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

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