Compare Serviceaide Intelligent Service Management vs. Zendesk Guide

Cancel
You must select at least 2 products to compare!
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide Intelligent Service Management Pros »

"The product offers very good management. It has a great ability to assign tickets based on content.""It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

More Zendesk Guide Pros »

Cons
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide Intelligent Service Management Cons »

"The solution itself wasn't easy to set up.""It wasn't easy to set up so we're only using a third of all of the features,"

More Zendesk Guide Cons »

Pricing and Cost Advice
Information Not Available
"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

More Zendesk Guide Pricing and Cost Advice »

report
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
522,946 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

Top Answer: It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features… more »
Top Answer: The licensing is yearly and it's less than 30 grand, I believe. We had a lot of things that were grandfathered in, so we were using a lot of things - Zendesk Guide Professional, Zendesk Explore… more »
Top Answer: In terms of what could be improved, it was not easy to set up so we're only using a third of all of the features, and we wanted something that was easier to configure and set up. I asked my director… more »
Ranking
Views
275
Comparisons
127
Reviews
1
Average Words per Review
448
Rating
6.0
Views
3,088
Comparisons
2,739
Reviews
2
Average Words per Review
1,464
Rating
7.0
Popular Comparisons
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
Learn More
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about Zendesk Guide
Sample Customers
Oakwood Systems Group
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Educational Organization13%
Media Company13%
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Non Profit9%
Marketing Services Firm9%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider24%
Government6%
Educational Organization4%
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
REVIEWERS
Small Business42%
Midsize Enterprise40%
Large Enterprise19%
Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: June 2021.
522,946 professionals have used our research since 2012.

Serviceaide Intelligent Service Management is ranked 23rd in IT Service Management (ITSM) with 1 review while Zendesk Guide is ranked 12th in IT Service Management (ITSM) with 2 reviews. Serviceaide Intelligent Service Management is rated 6.0, while Zendesk Guide is rated 7.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of Zendesk Guide writes "Good SLA options and reporting features but is not easy to set up". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, TeamViewer Servicecamp and TOPdesk.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.