Anonymous UserCustomer Success Manager at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It's very convenient to use."
"The initial setup is simple and straightforward."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"The solution could integrate better with QR codes from some websites such as Facebook."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The price is very competitive."
Earn 20 points
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
Serviceaide Intelligent Service Management is ranked 30th in Help Desk Software with 1 review while Zendesk Support is ranked 16th in Help Desk Software with 3 reviews. Serviceaide Intelligent Service Management is rated 6.0, while Zendesk Support is rated 8.4. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of Zendesk Support writes "Seamless and easy to set up with a good Slack integration". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas Zendesk Support is most compared with Sendbird Desk and Kustomer.
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