Compare Serviceaide Intelligent Service Management vs. Zendesk Support

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Questions from the Community
Top Answer: The solution is a highly mature product. Because of this, it can stand up to any other product on the market.
Top Answer: The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad… more »
Top Answer: We primarily use the solution for processes in management, incident management, and problem change configuration service requests.
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Ranking
25th
out of 56 in Help Desk Software
Views
288
Comparisons
141
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
44th
out of 56 in Help Desk Software
Views
11
Comparisons
10
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
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Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Serviceaide
Zendesk
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

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Learn more about Serviceaide Intelligent Service Management
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Sample Customers
Oakwood Systems GroupMailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: August 2020.
437,208 professionals have used our research since 2012.
Serviceaide Intelligent Service Management is ranked 25th in Help Desk Software with 1 review while Zendesk Support is ranked 44th in Help Desk Software. Serviceaide Intelligent Service Management is rated 6.0, while Zendesk Support is rated 0.0. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, Serviceaide Intelligent Service Management is most compared with Clarity SM, whereas Zendesk Support is most compared with .

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