Compare Serviceaide Intelligent Service Management vs. Zendesk Support

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Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

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"The feature to move over my customer experience team tickets for different specialists is very valuable for my team.""It's very convenient to use.""The initial setup is simple and straightforward."

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Cons
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

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"The solution could integrate better with QR codes from some websites such as Facebook.""They have something called Zendesk Explore, which isn't as good as what they had in place previously.""Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

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Pricing and Cost Advice
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"The price is very competitive."

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Top Answer: It's very convenient to use.
Top Answer: Zendesk used to have a whole reporting tool, which they have actually terminated. That has been a small blow for us, however, it used to be a feature where they had that tool that allowed you to just… more »
Ranking
30th
out of 56 in Help Desk Software
Views
266
Comparisons
122
Reviews
1
Average Words per Review
448
Rating
6.0
16th
out of 56 in Help Desk Software
Views
84
Comparisons
57
Reviews
3
Average Words per Review
608
Rating
8.3
Popular Comparisons
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about Zendesk Support
Sample Customers
Oakwood Systems Group
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
No Data Available
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2021.
511,773 professionals have used our research since 2012.

Serviceaide Intelligent Service Management is ranked 30th in Help Desk Software with 1 review while Zendesk Support is ranked 16th in Help Desk Software with 3 reviews. Serviceaide Intelligent Service Management is rated 6.0, while Zendesk Support is rated 8.4. The top reviewer of Serviceaide Intelligent Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of Zendesk Support writes "Seamless and easy to set up with a good Slack integration". Serviceaide Intelligent Service Management is most compared with ServiceNow and Clarity SM, whereas Zendesk Support is most compared with Sendbird Desk and Kustomer.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.