We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The main reason that people use ServiceNow is that performance is very good."
"The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks."
"The level of automation within the platform is great."
"This is a development platform that provides us with a strong database and a low code environment."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."
"There are a lot of low-code development tools out there, but VINYL has the ability to connect to just about any data source out there, if an API exists for it and can be leveraged. We have even partnered with them at times to work with third-party vendors to develop APIs on our own, if there wasn't an API that exists for it."
"When it comes to the speed of development of the applications with Zudy VINYL it has been the fastest and most powerful that I've been able to do. We've tried building things from scratch. It takes an enormous amount of time. We've cut that time by probably a fifth, with more power. I've been very happy with the speed of doing things in Zudy VINYL."
"The feature that I find most valuable with Zudy VINYL is how flexible it is. There are so many ways that you can connect data to it and there are so many features that are out-of-the-box that make the product very flexible and easy and easy to work with. It's got a great user interface which makes it a nice looking product that our employees are able to engage with quickly."
"Zudy has increased development speed. What would take us months to be able to complete, we're getting done in a matter of weeks. I have a number of projects that we were working on that I thought that we'd [only] be able to get completed by next year. We've already completed them and we're still in the year 2020."
"The product is super fast at getting things done."
"The integration is a huge accelerator into enabling new business processes. As a small company, we have a few different systems that otherwise couldn't talk to each other. We recognize, from an IT perspective, the value that data and change in status of certain data in one area could influence the ability to take action in another. With these integration points, we are able to essentially create that communication from one system to another, letting system B know that something has been completed or is ready in system A. That allows our users to know that they are ready to complete a task. Without that, we would be relying on a lot of manual communication. We would be relying on individuals sending emails, saying, "Hey, by the way, this is ready in system A." Now, we have the system recognizing it and shooting that email off automatically, with all the instructions necessary."
"Their integrations are terrific. We've had zero issues, a 100 percent success rate with integrations. In terms of Zudy's data source connectors and API integrations, we've been really pleased. We use some software that is very common in the media business, and then we also have some custom things that we built for a variety of different use cases within our company, and we've had zero integration issues, in terms of getting data into Zudy and getting data out of it. It's been great."
"The basic reporting system is rather static."
"This platform is used more by large companies because it is a little bit expensive."
"The integration towards other ERP systems could be improved."
"The cost has room for improvement. It is currently expensive."
"The pricing model is complex and needs to be both lowered and simplified."
"Having been a customer of theirs for a long time, I think the UI needed improvements early on. But, they have done a remarkable job catching up in that regard."
"I don't have a lot of negative things to say about the platform. One of the things we joke about, because it is very minor in detail, is that as with any platform, when you're hosting a live webinar on a GoToMeeting or a Zoom, everything slows down a little bit. So when you're doing a live demo internally with folks, the platform can go a step slower. That's not necessarily just a Zudy thing."
"Eventually, a nicer way to create certain features, like the way that we create PDFs, would help. Sometimes the way that it resizes when I have multiple windows up, could also be better. It's minor stuff though. It's edge-case stuff."
"It might help if they put out different types that would provide different ways to view the data. I'd like to see more on that."
"There are some acknowledged technical limitations. I was looking to do some metadata manipulation, which is very atypical. Zudy said that they will work on building me a workaround. If there is a weakness, that would be it."
"During the initial rollout, the text editor wasn't 100% what we were looking for, but we were able to get the job done. After some discussions and finding ways to use different plugins during the short term, Zudy actually came back a few months later and said that they have integrated a standard product into their text editing that checked all the boxes for us."
"Upload time of documents that needed to be uploaded was a request that we were having an issue with. That issue got resolved in [near] real time, within probably 30 minutes."
"It's expensive and if you need some analytical views of your activity, there is an additional cost."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"We also pay for the managed services help that we get from them. But, to me, it is a very effective cost model. Licenses are relatively inexpensive, then you pay by the drink in terms of the managed services that you are going to need, which has been great. We figure out where we want to apply those services and try to be pretty diligent about managing the costs there."
"The pricing and licensing of Zudy are fair."
"Compared to if I used traditional methods, such as hiring developers and setting up systems, VINYL is costing me less than half of what it would normally cost."
"The pricing and the licensing of Zudy are reasonable. Pricing is always a tricky thing. It could be a little simpler, but they're doing well. I'm happy with it."
"We haven't really had any issues with pricing. Like with any good partnership, you're paying a fair and good price for a good product. That's where great partnerships are developed, when one side doesn't feel like they won in a deal; when both sides feel like they won. That's where we are with Zudy VINYL."
"Pricing and licensing are on par with or better than what we were looking at and what we had. That was also one of the key factors for making the decision. We cut our costs in half by going over to the Zudy platform."
Earn 20 points
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
As a purpose-driven company, making work, work better for people guides everything we do.
Zudy is a visionary enterprise application development company with a breakthrough low-code platform known as VINYL. VINYL’s patented technology-agnostic development environment turns mobile and web into one, enabling enterprises to build highly configurable applications in just days rather than months or years. Using VINYL, enterprises can dramatically increase the number of new applications they can build from an average of three per year to more than 50.
Find out more about how Zudy VINYL's code-free platform can speed up your enterprise application development process. Contact Zudy to find out more.
ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 6 reviews while Zudy VINYL is ranked 8th in Rapid Application Development Software with 7 reviews. ServiceNow Now Platform is rated 8.0, while Zudy VINYL is rated 9.4. The top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". On the other hand, the top reviewer of Zudy VINYL writes "This is the first time something has been able to pull off my dream, and have it up and running in a fraction of the time". ServiceNow Now Platform is most compared with Microsoft PowerApps, AWS Honeycode, OpenText AppWorks, Oracle Application Express (APEX) and Pega BPM, whereas Zudy VINYL is most compared with QuickBase, OutSystems, Microsoft PowerApps, ServiceNow and Salesforce Platform. See our ServiceNow Now Platform vs. Zudy VINYL report.
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