We performed a comparison between ServiceNow and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"The solution's initial setup process is easy."
"It's great to do statuses or to review tasks."
"Very good incident management, chain management and problem management features."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"Their cloud management is also not that great compared to other products."
"There is inherent complexity with this tool because of the number of things that it can do."
"Its stability and pricing need improvement."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ServiceNow is ranked 1st in IT Asset Management with 211 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. ServiceNow is rated 8.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Symantec Asset Management Suite is most compared with .
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