ServiceNow vs. Symantec Asset Management Suite

ServiceNow is ranked 1st in IT Asset Management with 26 reviews vs Symantec Asset Management Suite which is ranked 15th in IT Asset Management. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk. Symantec Asset Management Suite is most compared with ServiceNow, HEAT Software FrontRange IT Asset Management and FlexNet Manager.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Symantec Asset Management Suite? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, Freshworks and others in IT Asset Management.
310,868 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Read more »

Information Not Available
report
Use our free recommendation engine to learn which IT Asset Management solutions are best for your needs.
310,868 professionals have used our research since 2012.
Ranking
1st
out of 34 in IT Asset Management
Views
71,724
Comparisons
24,504
Reviews
26
Followers
1,196
Avg. Rating
8.5
15th
out of 34 in IT Asset Management
Views
968
Comparisons
371
Reviews
0
Followers
205
Avg. Rating
N/A
Top Comparisons
Compared 15% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Symantec Altiris Asset Management Suite
Learn
ServiceNow
Symantec
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Are you paying for unused software licenses? Are you prepared for your next vendor software audit? Take control with SymantecTM Asset Management Suite 8.0. In combination with Symantec Client Management Suite, you’ll get an accurate picture of your organization’s assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses. Without an in-depth understanding of your organization’s software licenses, vendor contracts, and assets, it’s difficult to make smart business decisions. Asset Management Suite helps you take control with a complete and accurate picture of the relationships between all of them.

Asset Management Suite discovers, inventories, and tracks all the hardware and software assets in your IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other configuration items, users, locations, departments, cost centers, and associated contracts. This information gives you credible information on the location and license status of every important OS, virtualization platform, or application instance. With this detailed, up-to-date information, your team can quickly identify problems, apply solutions, and document compliance.

Offer
Learn more about ServiceNow
Learn more about Symantec Asset Management Suite
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
Top Industries
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm19%
University11%
Energy/Utilities Company7%
Pharma/Biotech Company7%
No Data Available
Company Size
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business18%
Midsize Enterprise25%
Large Enterprise58%
No Data Available
Find out what your peers are saying about ServiceNow, CA Technologies, Freshworks and others in IT Asset Management.
310,868 professionals have used our research since 2012.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email