Compare ServiceNow vs. Symantec ServiceDesk

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55,307 views|33,687 comparisons
Symantec ServiceDesk Logo
7 views|1 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,499 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: : There is several difference between in Service and BMC Helix ITSM As BMC Helix ITSM is a fully internationalized environment: one can localize the labels, messages (system-generated messages)… more »
Top Answer: The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows.
Top Answer: The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled… more »
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Ranking
1st
out of 56 in Help Desk Software
Views
55,307
Comparisons
33,687
Reviews
33
Average Words per Review
499
Rating
7.9
54th
out of 56 in Help Desk Software
Views
7
Comparisons
1
Reviews
0
Average Words per Review
0
Rating
N/A
Popular Comparisons
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Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

Offer
Learn more about ServiceNow
Learn more about Symantec ServiceDesk
Sample Customers
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Information Not Available
Top Industries
REVIEWERS
Financial Services Firm16%
Healthcare Company13%
Manufacturing Company11%
Computer Software Company10%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider14%
Government7%
Financial Services Firm6%
No Data Available
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise13%
Large Enterprise67%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise9%
Large Enterprise78%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: May 2021.
501,499 professionals have used our research since 2012.

ServiceNow is ranked 1st in Help Desk Software with 35 reviews while Symantec ServiceDesk is ranked 54th in Help Desk Software. ServiceNow is rated 8.0, while Symantec ServiceDesk is rated 0.0. The top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". On the other hand, ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Appian, JIRA Service Desk and BMC Remedyforce, whereas Symantec ServiceDesk is most compared with .

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