We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The pricing of the product is quite good. It's not too expensive."
"The most valuable feature is the flexibility of development for customization."
"It has more extensive features as compared to the other competitors."
"Easy to integrate with third-party applications."
"The flow designer for application development is the most valuable. The newest version of flow designer allows us to develop applications quite fast. We can have custom and mobile applications. It has an interface for mobiles, and it also has a good reputation."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"It is robust and very user-friendly."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The most valuable feature is the way that it plugs into our monitoring systems, and Infoblox and Puppet."
"Being able to give provisioning of environments over to our developers and the different teams has enabled them to put up environments faster and also freed up time for the IT team. This is really one of our bread and butter solutions for our developers."
"The DevOps for infrastructure capabilities has saved time for our developers by automating processes and reducing provisioning time. Task time has been reduced by 40 percent."
"It's much more stable than the highest available variant."
"The product is stable."
"We had a lot of config drift before, and this really helps us keep it on track. Speed to provision is probably our biggest, significant gain."
"Scalability is probably the best part about it. You can take things that you've already defined, that you've already built once, and build them again multiple times, without significant effort."
"It's also absolutely easy and intuitive. It uses the same basic layout as the rest of the product suite so it's really easy to navigate, find your way around between the tabs and the areas."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"The solution could improve by being more stable."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"Service mapping could be less complicated."
"Making a mobile version would be helpful."
"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The visuals are the one area where there is opportunity for improvement."
"I would like to see support for Google Cloud and Azure. Because they don't support Google and Azure today, we need something that's cohesive with our entire landscape. There is a gap right now with VMware. If you want support for these environments, you have to go elsewhere right now."
"vRO can get out of sync with vRA. We've run into every once in a while."
"The initial setup is complex. There are too many components to integrate, especially when we integrated with different storage types and backup vendors. All the integration made it more complex."
"They should make it a little bit more dynamic, a little bit easier to deal with large-scale AD deployments. They need to make it a little more enterprise-ready. That is the one thing that kills us."
"The stability needs a lot of work. The troubleshooting component of vRealize is a pain. The administration and the upgrades are not up to the mark. If they were able to improve on that, that would be the best thing and would make it much easier to run it in the enterprise."
"The stability is 95 percent. There are some situations where it gets a little bit clumsy. When it gets really big, when you're dealing with a very large deployment, it can be a little bit difficult, but it's better than nothing. It does a significant job, given what it's tasked to do."
"The initial setup was not straightforward. It was not simple, and we had a PoC. We had VMware help us deploy it, and it took them an exorbitant amount of time."
"The initial setup was complex because we have a high availability cluster. Especially when it comes to upgrades, we have a lot of downtimes and problems. The upgrade experience has been painful."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
