We performed a comparison between ServiceNow and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I like the ease of use."
"We have found change management and CMDB to be very useful."
"Remote access is most valuable."
"The solution's initial setup process is easy."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"We used ServiceNow for change management, release management, and event management."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"The solution has very good automation tools."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"The solution is good for cloud cost management."
"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"The most valuable thing I have found is the cost saving recommendations"
"This solution is fast and very easy to understand, even if you are not a technician."
"It's stable. For report presentation, it's been fast."
"The scalability needs improvement."
"The visuals are the one area where there is opportunity for improvement."
"ServiceNow doesn't cater to the Middle Eastern market."
"There is room for improvement in price."
"They can maybe improve the area of agile project management. They do have user storyboards and other things, but we kind of lean on Jira for that work. This is perhaps an area that could be looked at a little more."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"The solution could improve by being more stable."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"They should provide information or tools to tune the cloud resources according to the environment size."
"If you are working with the OS you need help and other connectors to get more information."
"The Perspectives feature could be better."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"The performance and accuracy of Cloud Health need to be improved."
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ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow is rated 8.4, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and CloudCheckr .
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.