We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"It's actually easy to understand."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The pricing of the product is quite good. It's not too expensive."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"It speeds up time for troubleshooting and it gives simple-to-use dashboarding for executives and managers to be able to see what the issues are in an easy way, so they can escalate or question. From an operations side it lets you get to the core of the apple and figure out the problem quickly."
"It's pretty user-friendly. It is very intuitive, the layout is well-built, and the user experience is well-built. You look at the interface and you say, "Oh, I understand what these sections or what these categories of features do." For example, for reporting, there's a tab that says "Reporting." You click on it and there are all your reports. So the user interface is really well-designed to make it intuitive."
"Heat maps are valuable."
"vRealize looks at your data over time, at the performance of the machine over time. It can make assessments of the machine's health, based on that, for example, if there are sudden changes... we actually found a machine that had been compromised because it started doing a lot more work after hours and at weird hours."
"Our business is built around testing, measurement, and performance measurement and vROps is the primary tool. We use it in a VMware environment and we do tests in other environments. But in the VMware environment, vROps and the associated products, Log Insight and Network Insight are the primary tools that we use. It's a basic tool. It's very important for our organization."
"A central dashboard for evaluating the health of our whole vCenter environment."
"You log in, you see everything that's happening right then. We can also export that, get information, print it out, show it to people. That's a big deal. People want to see that transparency. It's great that way."
"It is easy to drill down directly to the root cause of a problem. It goes from network to storage and having access to all the metrics. When you run 100 percent virtual, then everything is in one tool."
"The capital expenditure neeed to get the tool up and running is extensive."
"ServiceNow doesn't cater to the Middle Eastern market."
"The product’s standard user experience is not the best."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The level of complexity and the level of discovery are the two areas that can be improved. Its UI needs to evolve. They focus a lot on cool colors and other little things, which don't bring value in terms of functionality. They need to focus less on presentation and more on the functionality within the UI. Its discovery mechanism should be improved. There is a component in ServiceNow that discovers the assets, but it doesn't do an immediate discovery, and there is a lag. If I want to open a ticket for a laptop or an asset, that asset needs to exist within ServiceNow for me to be able to say that I need to have its disk space or memory increased. It is referred to as a CI or configuration item in ServiceNow. Sometimes, ServiceNow doesn't discover these items, and as a result, I cannot open a ticket and tag that system or asset. If a system was introduced to the environment last week and it is still not listed, it becomes a problem. I will either have to wait or manually enter that system or asset. So, if I have a laptop with only 8 GB of memory and I want to request 16 GB of memory, I won't be able to do that in ServiceNow because my system or asset hasn't been discovered yet. Discovery is not immediate, and there is a lag."
"There is room for improvement in price."
"It's a little expensive compared to other tools."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
"We haven't found it to be intuitive or user-friendly. We're on version 6.0, it's gotten better since but there's a lot of things we have to do under the hood to make it work how we want it to work. It doesn't work out of the box very well until it's been fine-tuned."
"The customization of reports isn't as great as I would like to see it. There are some canned ones."
"Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."
"You can troubleshoot, you can do all kinds of deep-dives into the issue and find out what the root cause is and everything, but in order to get it fixed, whatever it is (doesn't matter what it is), you need to log into another tool in order to fix it."
"When we first bought it, our vision was to use role-based access, give application teams access to view a dashboard for their stuff. We found out that the vROps tool can't handle more than about 20 concurrent sessions... We have some 3000 applications."
"It can be user-friendly once you get the dashboard set up but it can be complicated to get the information you want, the way you want it. Finally, if there were an easier way to share dashboards, that would be a big one."
"They should make it easier to find those granular things that you're always looking for. You're always running into a situation where you want to use the tool to figure out a problem, but the amount of effort needed to delve into vROps and find the exact metric you're looking for is always so difficult."
"I would like to see them get a holistic view of the organization, not just focusing on the server and the state that it's running on but to widen that out from the end user all the way through. It's a key critical part but actually, it needs to bring outside of that, then to the networking elements and the inter-dependencies that are in hospital solutions."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and Nutanix Prism.
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