We performed a comparison between ServiceNow and VMware Aria Automation based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."It has an excellent capability to integrate different access points."
"I really like what they've done with their common service data model because now I can make a connection between the business process and technology."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"I have found that sorting and grouping functions are particularly useful."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"Great that it's knowledge-based and you can use the flows in ServiceNow."
"usability; It's very user-friendly. It is not hard to go and find things. There is a one-click Help that you can use to find all the documentation you need to manage it."
"The IT support for developers is nice as well because they are able to manage the environment themselves."
"To manage when VM's aren't being used, we have it set up so that it will auto-destroy them after a certain amount of time, obviously with permission from the user who owns it."
"Another valuable feature is the flexible user interface. They can manage all of the servers, the full lifecycle of VMs, on one screen."
"We have also found it to be intuitive and user-friendly. It's something that, because it has the workflows that are very easily graphed out - you can follow what it's doing, it's very picturesque, you can see what it's doing easily - it's something that you can hand over to a user who is not familiar with it and they can wrap their brain around it pretty quickly."
"We provided the ability to request virtual machines to our end users. Before, this was a very manual process, which took engineers to do. Now, it's an automated process."
"The customer can set up multiple machine blueprints. Therefore, we are able to customize the template of three machines, then the customer can deploy without knowing anything about the IT business."
"Currently, the primary feature we're using in VMware Aria Automation is its ability to execute tasks quickly. However, we haven't explored other features like workload management or the full stack yet. So it's hard to make comparisons or fully utilize its potential until we expand our usage."
"Compared to other products that I have been using, it is not as user-friendly."
"I do not like the user interface."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The interface can be a bit more intuitive."
"It's too complicated and there are too many options."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."
"Their GUI could be updated."
"The initial setup was complex because we have a high availability cluster. Especially when it comes to upgrades, we have a lot of downtimes and problems. The upgrade experience has been painful."
"The product's features for hybrid cloud integration could be better."
"We had a lot of issues at first. Especially with doing any kind of upgrades, it was a complete tear-down and a complete rebuild of all the Blueprints. The upgrade process was not easy or intuitive at all. But it seems to be getting better."
"I'm not wanting any particular feature; but there should be cost reductions. VMware comes at a high cost, and that's why we are in the process of transitioning to a more affordable alternative."
"It needs to be more dynamic with variable customization to make new workloads more reliable. It also needs to be faster. We are exploring vRA version 8 right now and maybe what I'm requesting is available in the new version, but we haven't yet explored it fully."
"They could extend the ability to use vRealize Orchestrator Automation for organizations with multiple tenants. It should be easier to operate and extend different capabilities from vRealize Orchestrator. Currently, it's difficult to build advanced services in Aria Automation because you need to use the vRealize Orchestrator."
"The stability on the 6.2 version is very bad. It crashes. VMware tech support knows the IIS component is a bit buggy."
"The stability needs a lot of work. The troubleshooting component of vRealize is a pain. The administration and the upgrades are not up to the mark. If they were able to improve on that, that would be the best thing and would make it much easier to run it in the enterprise."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow is rated 8.4, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and IBM Turbonomic.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
