We performed a comparison between Sisense and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I have found the dashboard creating feature helpful."
"A very simple setup: Easy to download, install, and updates are pain free."
"The solution's technical support team is good."
"The best part about this solution is how easy it is to mash up the data from many sources. Sisense is fast compared to other solutions."
"We like that this solution allows us to use data cubes to set up specific visualizations."
"It has allowed me to move my data to the cloud."
"Whenever we have an issue or are unsure how to proceed, they manage to simplify the issue and help us execute it in a graceful and scalable way."
"ElastiCube Manager is a very easy to use ETL tool, which includes the ability to easily transform raw data into reusable data."
"Zendesk Support has a lot of good APIs."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"We rarely had issues with Zendesk."
"It's a very stable tool, very powerful."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"It is a scalable solution."
"It's very convenient to use."
"I would also like to be able to run a bursts of reports based on different field values with PDF output right in the tool, rather than filtering on each field value and generating each PDF manually."
"At present there are additional costs involved if we wish to share our data queues within this solution, which we would like to see removed."
"The initial version we purchased only ran on Windows servers, which was less than ideal for our DevOps team. I believe that has been remedied in the latest release."
"Larger datasets will sometimes give a "Accumulated logs" error when trying to make minor changes. T"
"I would like to see more development and growth for the support of Knowledge Base and Community forums."
"I would like Sisense to improve its performance, particularly when we are dealing with large-scale data."
"The administrative side of Sisense is a little cumbersome and confusing."
"This solution does not have tabs. In order to have tabs, you have to download an add-on to mimic the tabs. They should be integrated to improve the solution."
"The solution itself wasn't easy to set up."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"It needs to improve in terms of its flexibility, price, and installation."
"The dashboard could be better."
"The support team is time-consuming, and they don't find the answer to our problem."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
Sisense is ranked 13th in Reporting with 39 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Sisense is rated 8.8, while Zendesk is rated 8.2. The top reviewer of Sisense writes "Business intelligence solution that has improved automation and provided meaningful insights". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Sisense is most compared with Microsoft Power BI, Tableau, Apache Superset, Qlik Sense and Amazon QuickSight, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Sisense vs. Zendesk report.
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