We performed a comparison between Smartsheet and Wrike based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Their support is awesome. We are on an enterprise plan and there is a customer success at Smartsheet and anyone from our licensed users can just send an email to them and they respond as soon as possible."
"The ability to build a quick dashboard and give management insight into the progress of the project itself is probably one of the most beneficial pieces."
"Smartsheet offers more than Project because it's similar to a table-based, database-type system. It's like a hybrid between Excel and project software. We were able to enter the formulas and do much of the automation. We added budgets to it and linked them to a vendor page. Smartsheet let us integrate the budget into the project seamlessly. With Project, we needed to open up Excel."
"Smartsheet is stable."
"The management aspect is the most valuable. You can also prioritize tasks and then view tasks by priorities as passports."
"The solution is scalable."
"The fact that you can have different access groups is definitely a pro for Smartsheet. It also has the ability to integrate with a lot of tools."
"Smartsheet does a really good job of creating Gantt charts. Export to Excel feature was also very useful."
"The solution is stable and reliable."
"We utilize time tracking and reports most often."
"This is a good tool for project progress tracking and sharing tasks with internal and external parties."
"In our company, we heavily rely on Wrike. Wrike has helped in communication, managing all sorts of projects and tasks, and having a history of all our correspondence items."
"The product is intuitive. It is easy to learn and update. You can follow the project from the beginning till the end with the help of the solution. The tool helps to update the project in seconds."
"The most valuable feature of Wrike is the tag functionality."
"We can easily write down the tasks and reorganize them as well as have a progression index. Wrike offers several views including a kanban view and Gantt chart view."
"It's a very easy-to-use and flexible tool. We can easily write and create queues for different themes. It's very user-friendly."
"I think it is all going to be about APIs in the future and I don't think Smartsheet is doing a lot in that regard. They have some integrations with Jira, but you have to pay for them."
"The dashboard is not user-friendly, it needs improvement."
"If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal."
"The product must include more modules for project management."
"The integration with Microsoft products should be improved."
"It would be beneficial to enhance user-friendliness and make it less complex while maintaining its overall excellence as a product."
"An area for improvement in Smartsheet is that if you're in the government or you're a regulated customer, you're not allowed to use APIs due to internal restrictions, so there are specific things that you cannot connect to it. Another area for improvement in the solution is that because there's a capacity of how many records you can have, and there's a capacity of how many functions you can apply, Smartsheet has set up their system where they can force people into purchasing a $20,000 additional module that is called Control Center, that will create documents for them on the fly, so they don't use so many functions and automation. Smartsheet also needs to improve on training, because the training that is out there is very little. The solution requires a steeper learning curve. You have to do your own training and you have to work on your own solution."
"You were forced to create a new tab rather than add another sheet."
"We faced an issue with the Wrike outlook add-on; it is only available for Microsoft Office 365, and not the on-premise version."
"What annoys me with Wrike and things that I would like to improve is that you need to have a very organized workflow that everyone in the company follows, and only then will Wrike work."
"The response from the website is a little bit slow, and the tool is too expensive for a small team."
"Wrike needs to be more responsive to community requests for new features."
"On one side, it's very easy to create a task with text, but on the other side, it's not very well-formatted. Therefore, it's difficult to track specific data written in a task. We are making templates, but it's not enough to use a template to know the exact status of different tasks. One thing that we are looking for in Wrike is a better workflow. Because we can only move the status of tasks, we can't really manage workflow and send a task to a specific person. This is what is really missing in Wrike as compared to other tools. We are looking to replace Wrike because we need support for workflow. Another issue with Wrike is that they bring a lot of versions of the tool, which it's not so easy. They bring new versions very frequently, and these versions look similar. For example, we are using robots to read the tasks in the tools, which is problematic with Wrike because it is changing very frequently."
"The product needs to send direct emails to customers updating the latest aspects since it is better to hear directly."
"We feel that the actual project reports and roll-ups could be a lot different. We are seeking something more for the dashboard. We would like a high-level dashboard that can be broken down into individual product roll-ups and tasks that are assigned. If you assign someone to a task, it assigns them all of the tasks under that. We want to be able to break those down so that a person doesn't have an 800 task list, for example. We want more separation with that and a higher-level dashboard experience."
"It would be great if they could develop more reporting."
Smartsheet is ranked 4th in Project Management Software with 26 reviews while Wrike is ranked 7th in Project Management Software with 7 reviews. Smartsheet is rated 8.0, while Wrike is rated 8.6. The top reviewer of Smartsheet writes "Has customization, data pulling, and cross-functional global communication features; it's a secure solution". On the other hand, the top reviewer of Wrike writes "Convenient Tool for Project and Task Management, comes with extra features including Analytics and Reporting ". Smartsheet is most compared with Microsoft Project, Spreadsheet.com, ServiceNow Strategic Portfolio Management, Adobe Workfront and Trello, whereas Wrike is most compared with Asana, monday.com, Adobe Workfront, Trello and Freshservice. See our Smartsheet vs. Wrike report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.