We performed a comparison between Teradata Data Lab and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."In Data Lab, you can schedule any testing you want to do in production. You can take a small subset of data from production, copy it there, and run all your tests. It reduces your testing costs because it's all in the lab."
"It has increased the speed of reporting."
"It's very convenient to use."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"Zendesk Support has a lot of good APIs."
"It is a scalable solution."
"The product offers very good management. It has a great ability to assign tickets based on content."
"The initial setup is simple and straightforward."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"Their level of technical support is adequate. It could be better."
"The initial setup was complex as we had to rewrite a lot of the code."
"If I want to implement an upgrade, I'd like to see how it will be different. Ideally, Data Lab should help me test production items and also do future things. Future releases should be downloadable and testable in Data Lab."
"It wasn't easy to set up so we're only using a third of all of the features,"
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"The price of the solution should be reduced."
"The solution itself wasn't easy to set up."
"You couldn't give administrative access to new hires."
"The dashboard could be better."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
Earn 20 points
Teradata Data Lab is ranked 31st in BI (Business Intelligence) Tools while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. Teradata Data Lab is rated 8.6, while Zendesk is rated 8.2. The top reviewer of Teradata Data Lab writes "You can schedule any testing you want to do in production". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Teradata Data Lab is most compared with Teradata Vantage, Databricks, Microsoft Power BI, Tableau and Oracle DataScience.com Platform, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
