Device42 Benefits

Jeremy Rammalaere
Corporate Information Technology Manager at Supply Point
We had all the information in a mix of spreadsheets, homegrown applications, and databases, and then we moved it all into Device42. For example, we had one system that was tracking our device inventory, and we had spreadsheets for IP address allocations, while password management was completely separate. This solution really enabled us to lump everything together in one place. Having the ability to see how things are connected and keeping track of, for example, which server, and which ports on the servers are plugged into which network switches is very helpful when we're looking at network troubleshooting, and we want to do things like mirror ports and mirror traffic. Tracking which MAC addresses belong to which devices is also linked in there. The topology view enables us to show how our applications interact with each other and with the rack elevation we can see the equipment in each individual rack and which power outlets they're plugged into. That has also been really handy in a few cases. It definitely saves us time, but I don't know how to quantify it because we've been using it for such a long time. I don't remember what kind of time it took to track down information in the past. Right now, it's super-simple to find whatever we're looking for. I would imagine it saves us a few hours each week. View full review »
Yasin Shaikh
Systems Manager at Coventry University
When we're doing patch management or when we're reviewing kit (end-of-life), it gives us the ability to manage the data center from a desk. Before we had Device42, we'd have spreadsheets or somebody would have to continually to go to the data center and physically have a look at what's available where. If somebody bought or wanted to buy new kit — if they needed, for example, six U's of space, 10 network ports and five power ports — we'd have to visit the data center and have a look at where we could fit that in. With Device42, we don't need to do any of that. We just need an internet connection to get to the Device42 appliance and we can see where the space is and what the power availability is, as well as what network capacity we've got, in which rack. Everything is there. The continuous discovery of the infrastructure means we are able to review, and we are able to mitigate things in a quicker fashion than we would have previously. If somebody had asked us five years ago how many Server 2008's we have, because we've got a vulnerability and we need to know how many servers we need to patch, it would have taken us some time to find that out. We would have had to go through all the different platforms and find out where we're hosting 2008 Servers. With Device42, we can go in and, within 10 minutes, tell the business how many servers we need to patch. Also, the solution's CMDB, ITAM, and DCIM features create a single source of IT truth in our environment. These too make it a lot easier for the operations team. When incidents come up on the operations monitor, that team can easily ascertain who the owner is of these devices, where they sit, and who's responsible for them. They ensure the correct people get things looked at much quicker. In addition, we're currently on a cloud project, so we have been using the solution to assess what we have in our environment, what we want to take to the new environment, what we need to drop in terms of hardware, the age of the hardware, as well as end-of-life operating systems or applications. It has helped us a lot with getting that kind of data. We use the solution’s Application Dependency Mapping and that gives us some insight into a number of things. For example, if we're looking at a server that currently has a problem, the operations team can look at the Application Dependency Mapping and see what the server is part of in terms of the service. There may be a number of things that are connecting to it or that it's connecting to. That mapping gives us that insight into how parts of the infrastructure are talking to each other. Previously, when it came to asset management, people would have been updating spreadsheets or documents about where they've moved things or what they've been doing, or they would have had to visit multiple areas to find out certain information. Device42 turns that into a hands-off approach to everything. We know it has been doing discovery continuously over evenings and weekends. So whatever data we are pulling out is fairly up to date. The time saved by using Device42, across the teams, is easily equivalent to a couple of people at least. A full-time member of staff would normally work seven-and-a-half hours every day so you're looking at 146 hours a month of savings, times two, of people not having to visit data centers to do things like capacity planning, auditing, etc. We also use Device42 for internal audits. In that context, it saves a considerable amount of time. If we were to do it manually, we're looking at a couple of weeks' worth of work, but if we're doing it in Device42 we're probably looking at a couple of days' worth, maximum. View full review »
Giovanni Schiano-Moriello
IT Business Analyst at a transportation company with 5,001-10,000 employees
Device42 instantly improved password management because we didn't have a solid solution for that. Upon installing it, I saw that was one of the little hidden gems of functionality for this. Instead of going with a single solution or platform that we weren't interested in for password management, we have that built into this functionality. It covers a lot of bases and hits a lot of points needed for an IT department. Everything is all in one boat and the solution links up to LDAPs. Whereas, if you don't go with them, you may need to get two or three solutions from different companies or providers. It has definitely given us an idea of dependency mapping. We have been trying to see what we can do to link all of our applications. This would improve our security posture for auditing into Device42, as we integrate that with Jira, then link all three together. It's still a work in progress, but it's getting there. View full review »
Learn what your peers think about Device42. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
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Chad Crider
Lead DevOps Engineer at a financial services firm with 5,001-10,000 employees
I know they're using Device42 to prep for moving stuff to the cloud. I'm not aware if they've used that data to move an app to the cloud yet. I think we are still learning the product and figuring how to get the data out so we can get the right reports, giving us the information we need. I like the solution’s agentless approach to asset discovery because the IT and OS teams don't want to go install and maintain an agent on their systems. It's just more overhead when they have to do something like that and make sure there's enough space on the server. It's nice that it's agentless, as it will go out and connect, then do its thing. It is not about the app affecting our security. Instead, it is about how the app will change to adapt to our security, which is very tight. Security was discussed from the very beginning and all the way through. However, we didn't change for the app. The way we deployed the app, it had to change to fit our security. View full review »
Francois Sureau
Manager, Hosting Operations at a tech vendor with 10,001+ employees
Device42 is a source of trust for many things in our company, like IP addresses. In the past, we tried to have IP addresses centralized in an Excel spreadsheet, but now we have built automation to get information from Device42 with an API call. As a result, it's possible to deploy a new VM in 15 minutes and all the information is pulled from Device42, by our automation, to build that new VM. It's the same for load balancers. When we want to create a new virtual IP for load balancers, we have it automated with an API call and Device42 provides all the information needed to get the job done. So Device42 helps us to build automation into our infrastructure. Device42 is also a source of trust for our security scan. When a vulnerability is detected in our system, the system automatically looks for information in Device42 to find out who owns the server that has the vulnerabilities and what the contact email is for that team, etc. The continuous discovery for us works daily. We can be sure, if a device has been updated, that information will be correct in Device42. We are tracking which devices haven't been updated in the last few days and, for each of them we try to understand why, and to fix things so that the discovery does update those devices' information. I don't know if we can say it has reduced the time we spend on asset management, but in that same amount of time, we now have reliable information. In the past, we were not confident about the information we had. Now, we expect that the information we have is correct. Also, we have many audits each year. Each audit requires us to provide evidence about how we manage our assets. There are inventory questions and it's easy for us to provide an audit report. When an auditor asks us information, we just have to a share-screen and show him, in 10 minutes, how we manage our assets, and he understands that everything is correctly managed. The audit is very quick. View full review »
Francisco Laborda
Network Engineer at Despegar.com
We were working with Excel sheets and they were not automatic and were difficult to administrate and update. It required manual work every time we needed to add new hardware or new virtuals. With the automatic discovery in the tool, we have been able to leave these Excel sheets behind. The continuous asset discovery is great. For example, a few months ago we installed new racks with new servers and, with automatic discovery, all the new racks are showing inside the tool. The people who have a password to get into the tool can check what kind of hardware was installed and how many virtual machines are inside the servers. That's great. The solution's CMDB, ITAM, and DCIM features create a single source of IT truth in our environment. For us this has had a very good impact. It's easier for our managers and others who consume this tool. We can show to the rest of the teams how things have become more visible throughout the company. Device42 has also saved us a lot of time, not necessarily in managing the devices but in collecting the devices. And with the inventory tool, we discovered that we have a lot of old things configured in the devices. That saved us a lot of time because, for example, we had old VLANs around that had been forgotten. With the tool, we can discover which devices have old configurations and we can remote to them and remove these configurations. If we didn't have the tool, we might have to go into each, device by device, numbering in the hundreds or thousands of devices, and check if they have this configuration in them. But with the Device42, we have this information in a few minutes. A task that might take two or three hours a day can be achieved in 40 minutes. In security, we can check specific things that have to be configured in devices. While the security team is not 100 percent involved in the project, they have started to use the tool to check different security things on the networking devices. With the inventory check, they can see if a specific configuration in various routers has already been configured. View full review »
reviewer1295379
DC Lead Engineer at a financial services firm with 5,001-10,000 employees
Before Device42, the company didn't have any kind of asset management software at all. So if there were to be a fire in an office, for example, and we would want to make a claim on insurance, we would have had no idea what, exactly, we had in that office. Now that we have Device42, we're integrating every single office into it so we know exactly what's where. That's a huge improvement. It has also reduced the amount of time spent on managing our IT assets. It has probably halved the time it takes to do the management side of it. View full review »
reviewer1310622
Sr. System Engineer at a tech services company with 201-500 employees
When all data centers have been added, it will be a success at this time. It is a time saving tool because we can connect all our other tools to Device42, which gives them the advantage to speak with Device42 and the ability to use data in all directions. Device42 will be our single point of truth, and only Device42. There will be no other tool, no other person, and no other Excel sheet; it will be only Device42. A big plus for Device42 was the auto-discovery. With it, we have updated devices, updated systems, and up-to-date systems. View full review »
Thayne Trevenen
Security Engineer at a tech vendor with 501-1,000 employees
The fact that the solution provides continuous asset discovery is key to our operation because we treat our instances like cattle, not pets. If something breaks in the build or along any step of the way, or something just stops responding, normally we just shoot it and spin another one up. So we have to have something that notices that something remotely changed, and that can then pull that back into the records inside of Device42. The solution's CMDB, ITAM, and DCIM features absolutely create a single source of IT truth in our environment. That's why we use Device42; because that is what we have to have. When I worked at Bluehost, we were using Act! tables and they were really painful to use as a source of truth because they were never kept up to date. Device42 is much easier to keep up to date. And because of the way it works, and the reports that it has, we all trust it as our IP address management tool. It's the best IPAM tool out there. And deployment of the solution has definitely increased our security posture because you can only secure what you know about. If you don't know about it, you can't make sure that it's secure. View full review »
reviewer1292073
Manager, Endpoint Management at a retailer with 10,001+ employees
Having general software inventory in one location has helped us tremendously, even around Service Desk. Our Service Desk tool integrates into the asset management. When a user calls with a problem, we can link their device to it. Then we see a history: * Do they have old, aging hardware? * Does it need to be replaced? * Is this model continuing calling in for issues? We have been able to make educated decisions about replacing hardware and software due to this solution. We are doing discovery of cloud asset management devices. This has given us more rich enhanced data to make decisions on where to place things based on like-minded services. I have used the solution in conjunction with audits of our IT assets. I am able to pull reports in minutes instead of it taking days of putting everything together. It has helped us identify some areas of security enhancements. View full review »
Viktor Dzhokin
Procurement Specialist at a software R&D company with 501-1,000 employees
Previously, our company had a lot of issues keeping track of all the data centers and the inventory, as well as the purchase orders. All of these were managed by other tools. The good thing about Device42 is that it can be used for all this together. We don't need to spend time checking many other tools and files. The solution has reduced the time spent managing our IT assets. It's an easy-to-use program and everything is pretty understandable. We are able to manage everything pretty quickly, definitely saving time with the tool. For every task, my colleagues have told me that they save between five and 15 minutes. There might be some 30 tasks to do during the day, so it can save a lot of time. View full review »
Deepak Pund
Technical Service Engineer at Fujitsu
It is good tool for our customers if they want to go into the details of their infrastructure for migrating their on-prem environment to the cloud. Device42 provides almost all the details of your infrastructure. Its reporting is very good. It has reports that you can fetch easily and are easily readable. There are a few scripts that you can also use for downloading reports in different formats. It requires only two or three ports to be open while doing discovery. Therefore, you can have an environment which can be installed in a DMZ environment or on the customer's environment. It won't affect the security or customer's infrastructure. Continuous asset discovery lets you continuously monitor the resource utilization when using Device42, such as: * Resources being used on your infrastructure. * If there are new communications happening on your servers, then they are being captured in Device42. * If there are any changes in your CMDB infrastructure, they are getting captured in your Device42 reports. You can download also these reports with a ServiceNow and other tools. View full review »
Ernie Welter
Sr. Infrastructure Engineer at a tech services company with 1,001-5,000 employees
It makes it easier for anyone to find an asset in a cabinet and it makes it easier for me to figure out if I have room and/or power in a cabinet to rack servers. It has also reduced the time spent managing our IT assets by a good 40 to 50 percent. We have also used the solution in conjunction with audits of our IT assets and, in that context, it saves a lot of time when everything's right there at your fingertips. I would estimate that it saves 50 to 60 percent, in terms of time, when doing audits. View full review »
Learn what your peers think about Device42. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,925 professionals have used our research since 2012.