What is our primary use case?
We wanted a rich database of all of our assets and multiple teams were keeping different Excel spreadsheets, etc. About two years ago, a consulting firm recommended Device42. We took a look at it and have been using it ever since. We collapsed a lot of information into it, then week by week more teams adopt it.
We are using the latest version that they have out right now.
How has it helped my organization?
Having general software inventory in one location has helped us tremendously, even around Service Desk. Our Service Desk tool integrates into the asset management. When a user calls with a problem, we can link their device to it. Then we see a history:
- Do they have old, aging hardware?
- Does it need to be replaced?
- Is this model continuing calling in for issues?
We have been able to make educated decisions about replacing hardware and software due to this solution.
We are doing discovery of cloud asset management devices. This has given us more rich enhanced data to make decisions on where to place things based on like-minded services.
I have used the solution in conjunction with audits of our IT assets. I am able to pull reports in minutes instead of it taking days of putting everything together.
It has helped us identify some areas of security enhancements.
What is most valuable?
The asset inventory and software inventory are the most valuable features. The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great. From the software aspect, we have been able to keep a detailed history of software that has been installed on machines and version controls. Then, we are able to make educated decisions on, "Is this software being installed as a one-off and part of the corporate image or should it be deprecated as the software gets older where we plan to do upgrades this way?"
The solution’s automatic IT asset discovery and inventory functionality was great when we first implemented it. We made some changes that didn't allow us to use some of those automated discovery tools. However, the software was good and adapted to our needs. We just went in a different way using the same software. The asset discovery is very comprehensive. We found a lot of information that we didn't even know we had.
We use the solution’s Application Dependency Mapping. It has been able to help us with troubleshooting. We now have a deeper understanding of how our applications talk to each other.
What needs improvement?
It would be nice for the agent to have an installer versus a single file across multiple systems.
It'd be nice to have the reporting be a bit more user-friendly. The workflow could be a bit more intuitive. Though, the support has been great on helping us when we have ran into educational issues.
For how long have I used the solution?
What do I think about the stability of the solution?
It is very stable and updated on a regular basis with new enhancements and features using a very agile approach. Every week, we can get a feature in the pipeline that we/they have needed.
We require two people for deployment and maintenance for Device42: a network administrator and a dedicated system admin.
What do I think about the scalability of the solution?
It is very scalable and have had no issues. We are running the device across multiple divisions, organizations, and regions across the globe. Device42 is everywhere in our company. There are 30 to 40 users, e.g., help desk administrators and auditors. We will potentially be using it for vendor management down the road. Also, the DevOps teams is using it for information.
In the beginning, the solution did not reduce the time spent managing IT assets since we didn't do any management. There was a lot of turnover of teams with every team doing it differently. Therefore, we had to focus a lot on it. Now, it's part of the day-to-day management.
Which solution did I use previously and why did I switch?
We previously used Excel spreadsheets.
How was the initial setup?
I took over the solution last year. I set up the whole thing up again from the ground up at that time. The setup was straightforward. The documentation was there. You just followed a few steps to get it up and running.
When we redeployed, it took approximately a week. It took a half a day worth of build, then a week to discover all our assets.
Our implementation strategy in the beginning was to start with each office and redefine what their needs looked like, then scan each network which had devices on it.
What was our ROI?
As we have grown the system, less time has been focused on managing managing IT assets. We don't need dedicated teams to do this anymore. We have been able to reduce this role to a shared resource across multiple teams.
We have seen ROI. We have been able to streamline multiple teams having different options on how to do asset management and doing different things into one process for every team.
What's my experience with pricing, setup cost, and licensing?
Our licensing costs are on a yearly basis.
What other advice do I have?
You should definitely implement this product. In a normal environment, it is a set and forget it type of thing.
In the beginning, the solution’s agentless approach to asset discovery was very impressive because we heavily utilized it. However, as we made decisions on the network to not trust any device unless it was on VPN, agentless didn't work for us. They had a solution that was good for us, so we were able to pivot to an agent getting that same deep, rich information. In some areas, we do run it agentless. It's just more often we are relying on the agent because of our own infrastructure changes.
Asset management is a difficult, time consuming thing. However, Device42 has helped me streamline that so I can focus on other areas that need improvement.
I would rate this product as a 10 (out of 10).
Which deployment model are you using for this solution?