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MV
Senior Information Technology Auditor at a financial services firm with 1,001-5,000 employees
Real User
User-friendly, easy to operate, reliable, and easy to set up

What is our primary use case?

We use it as an end-server and to block traffic.

What is most valuable?

It's user-friendly and easy to operate.

What needs improvement?

The command line is complicated, and the interface could be better.

For how long have I used the solution?

I have been working with this solution for three years. We are using the latest version.

What do I think about the stability of the solution?

It's a stable project. We plan to keep using it.

What do I think about the scalability of the solution?

This solution is scalable. We have 300 users in our organization.

How are customer service and technical support?

Technical support is a local vendor. We are satisfied with the support that we have received.

Which solution did I use previously and why

What is our primary use case?

We use it as an end-server and to block traffic.

What is most valuable?

It's user-friendly and easy to operate.

What needs improvement?

The command line is complicated, and the interface could be better.

For how long have I used the solution?

I have been working with this solution for three years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable project. We plan to keep using it.

What do I think about the scalability of the solution?

This solution is scalable.

We have 300 users in our organization.

How are customer service and technical support?

Technical support is a local vendor. We are satisfied with the support that we have received.

Which solution did I use previously and why did I switch?

Previously, we used a MikroTik firewall.

How was the initial setup?

The initial setup is not complex, it's easy. It took 30 minutes to deploy.

It only requires one person to deploy and maintain.

What about the implementation team?

We have a vendor to support us.

What other advice do I have?

There is really nothing to complain about with this product. It's a very good product to use, and it has just started to get the top ratings for firewalls.

This is a good product and I would recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ted De Vos
President at simnet
Real User
Top 20
Detailed analytics that integrates with SIEM products and has good support

What is our primary use case?

Typically, we use Fortinet FortiGate with edge devices for businesses.  We also use them to integrate with a SIEM product and we use it for detailed analytics.

What is most valuable?

The most valuable feature of this solution is the analytics.

What needs improvement?

Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs. I would like the licensing price to be better. It would be nice if it were less than 25 percent of the hardware costs.

For how long have I used the solution?

I have been using this solution for fifteen years. We are an MSSP.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

What is our primary use case?

Typically, we use Fortinet FortiGate with edge devices for businesses. 

We also use them to integrate with a SIEM product and we use it for detailed analytics.

What is most valuable?

The most valuable feature of this solution is the analytics.

What needs improvement?

Quality control on their firmware versions needs improvement. When they introduce new firmware, there tend to be bugs.

I would like the licensing price to be better. It would be nice if it were less than 25 percent of the hardware costs.

For how long have I used the solution?

I have been using this solution for fifteen years. We are an MSSP.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

With respect to scalability, it's good.

We have 15 people using this solution in our organization.

How are customer service and technical support?

We contact technical support almost daily. They have good support.

How was the initial setup?

The initial setup was not straightforward but not too complex. It's a bit of both.

What's my experience with pricing, setup cost, and licensing?

For our organization, the licensing costs are approximately $7,000 per year.

Which other solutions did I evaluate?

Before choosing the Fortinet FortiGate, I evaluated other solutions.

What other advice do I have?

I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,148 professionals have used our research since 2012.
SA
IT Supervisor at Aeon Mall Indonesia
Real User
Easy to install, stable but security features could improve

Pros and Cons

  • "The solution is stable."
  • "We would like to see an upgrade to the VPN feature, we are using the VPN from outside of our office and there is a limitation to 10 connections, more connections would be suitable."

How has it helped my organization?

We use the solution for security but we are planning on upgrading to another product.

What is most valuable?

We currently are using the basic features of the product but one of the features we use is for blocking traffic.

What needs improvement?

We would like to see an upgrade to the VPN feature, we are using the VPN from outside of our office and there is a limitation to 10 connections, more connections would be suitable. Also, the security could improve on some features that are available.

For how long have I used the solution?

I have been using the product for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The support is they provide is good.

How was the initial setup?

The setup was easy.

What's my experience with pricing, setup cost, and licensing?

The pricing for the product is alright. Our organization has not yet provided an end budget for this area.

Which other solutions did I evaluate?

We are not yet certain if we need a different solution in the future. We are evaluating our options. We have looked at Cisco and Barracuda solutions but I believe Cisco is very expensive and Barracuda might be the one we choose. It is too early to tell, we are still evaluating these options and others.

What other advice do I have?

I rate Fortinet Fortigate a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
YK
IT Professional at a government with 1,001-5,000 employees
Real User
Top 20
A user-friendly firewall solution with a valuable domains feature

What is our primary use case?

We use Fortinet FortiGate mainly for firewall and VPN purposes. 

What is most valuable?

The virtual domains feature and the ease of use.

What needs improvement?

The Fortinet support needs improvement and also the quality control of the firmware (there are a lot of bugs)

For how long have I used the solution?

I have been using Fortinet FortiGate for about 10 years.

What do I think about the stability of the solution?

Fortinet FortiGate offer a good value for money solution

What do I think about the scalability of the solution?

Fortinet FortiGate is scalable. We don't have any constraints that create a problem for us except the support.

How are customer service and technical support?

The major problem with Fortinet is the…

What is our primary use case?

We use Fortinet FortiGate mainly for firewall and VPN purposes. 

What is most valuable?

The virtual domains feature and the ease of use.

What needs improvement?

The Fortinet support needs improvement and also the quality control of the firmware (there are a lot of bugs)


For how long have I used the solution?

I have been using Fortinet FortiGate for about 10 years.

What do I think about the stability of the solution?

Fortinet FortiGate offer a good value for money solution


What do I think about the scalability of the solution?

Fortinet FortiGate is scalable. We don't have any constraints that create a problem for us except the support.

How are customer service and technical support?

The major problem with Fortinet is the support. We have often hardware malfunctions and software bugs and the support is slow.

Which solution did I use previously and why did I switch?

We also use another firewall vendor product

How was the initial setup?

The initial setup was easy.

What about the implementation team?

The implementation was through a international integrator team

What was our ROI?

Fair

What's my experience with pricing, setup cost, and licensing?

The price is fair compared to the other competitors.

Which other solutions did I evaluate?

No

What other advice do I have?

They have many features

On a scale from one to ten, I would give Fortinet FortiGate an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IK
System Administrator at a computer software company with 501-1,000 employees
Real User
Top 20
Easy to configure and the technical support is good, but the newer versions have issues with stability

Pros and Cons

  • "The most valuable feature is the ease of configuration."
  • "One of the problems I was having was with user mapping, and it is an issue for which I have escalated tickets with Fortinet support."

What is our primary use case?

We use this firewall as part of our security solution.

What is most valuable?

The most valuable feature is the ease of configuration.

What needs improvement?

There are a lot of known issues in some newer versions of the FortiGate operating system, so there is room for improvement with that. One of the problems I was having was with user mapping, and it is an issue for which I have escalated tickets with Fortinet support.

Having the newer features work in the older, more stable versions of the product would be great. Some of the new features might really help a lot, but there are problems with stability.

For how long have I used the solution?

I have been working with FortiGate for approximately two years.

What do I think about the stability of the solution?

There are a lot of new features built into newer releases, but there are not very stable. 

How are customer service and technical support?

The Fortinet technical support is awesome. They're handling my problem quickly and doing it well.

What's my experience with pricing, setup cost, and licensing?

The price is okay.

Which other solutions did I evaluate?

I have compared solutions from other vendors including Palo Alto.

What other advice do I have?

This is a good product, however, there is always room for improvement.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
MR
Network Security Engineer at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
A next-generation firewall solution that's easy to setup and use

What is our primary use case?

I use Fortinet FortiGate mostly for security purposes.

What is most valuable?

Fortinet FortiGate is easy to use. 

What needs improvement?

The sniffing packets or packet captures can be simplified and improved because it's a little confusing. The automation feature has some limitations and could be better. 

For how long have I used the solution?

I've been using Fortinet FortiGate for over four years. 

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution.

What do I think about the scalability of the solution?

Fortinet FortiGate is a scalable solution.

How are customer service and technical support?

The technical support was quite good.

What about the implementation team?

I think it's very easy…

What is our primary use case?

I use Fortinet FortiGate mostly for security purposes.

What is most valuable?

Fortinet FortiGate is easy to use. 

What needs improvement?

The sniffing packets or packet captures can be simplified and improved because it's a little confusing. The automation feature has some limitations and could be better. 

For how long have I used the solution?

I've been using Fortinet FortiGate for over four years. 

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution.

What do I think about the scalability of the solution?

Fortinet FortiGate is a scalable solution.

How are customer service and technical support?

The technical support was quite good.

What about the implementation team?

I think it's very easy to implement this solution because one person can do it. There aren't too many fancy things to do. I think you can implement FortiGate in less than an hour. We implement it by ourselves. Three administrators can do it because our clients aren't big enterprises, just SMEs. 

What's my experience with pricing, setup cost, and licensing?

Setup costs and pricing depends on many variables, but it's mostly affordable.

What other advice do I have?

I would recommend Fortinet FortiGate to potential users.

On a scale from one to ten, I would give Fortinet FortiGate an eight. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rodolfo Bento Matos
CEO e confundador at Infinity Learning
Reseller
Top 20
Good application control features and very stable and reliable

What is our primary use case?

We use it to protect our or our customers' full environment by using features such as IPS signatures, VPN, endpoint protection, and antivirus.

What is most valuable?

The application control features, such as Facebook blocking and Spotify blocking, are the most valuable.

What needs improvement?

The license renewal process, annual renewal price, and the web application firewall features should be improved.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It has been very stable and reliable. We are comfortable with its stability.

What do I think about the scalability of the solution?

It is good enough for us. We have about 15 employees who use this…

What is our primary use case?

We use it to protect our or our customers' full environment by using features such as IPS signatures, VPN, endpoint protection, and antivirus.

What is most valuable?

The application control features, such as Facebook blocking and Spotify blocking, are the most valuable.

What needs improvement?

The license renewal process, annual renewal price, and the web application firewall features should be improved.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It has been very stable and reliable. We are comfortable with its stability.

What do I think about the scalability of the solution?

It is good enough for us. We have about 15 employees who use this solution.

How are customer service and technical support?

I would rate them a nine out of ten.

How was the initial setup?

The set up was a little complex, but the interface and the process are user friendly.

What's my experience with pricing, setup cost, and licensing?

The license is too expensive to renew. The license renewal process is also complex. 

What other advice do I have?

I would advise others to use the documentation. The official documentation is very comprehensive and complete. I use the Cookbook Reference Guide.

I would rate Fortinet FortiGate an eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
JM
Network Manager at a transportation company with 5,001-10,000 employees
Real User
Top 20
Installation is super easy, stable operations, and has prompt and responsive customer service

What is our primary use case?

We use it as a firewall for securing our HQ and branch.

What is most valuable?

The product is easy to use and is stable. The SV1 functionality is a benefit. 

What needs improvement?

A feature for bandwidth monitoring and the ability to have more bandwidth testing would be useful to include in future releases.

For how long have I used the solution?

I have been using the solution for just about a year.

What do I think about the scalability of the solution?

We have approximately 40,000 employees and the product is very scalable. The different hardware units are quite good and are an appropriate size for enterprise-sized businesses.

How are customer service and technical support?

They're very prompt and responsive, and very helpful. In our…

What is our primary use case?

We use it as a firewall for securing our HQ and branch.

What is most valuable?

The product is easy to use and is stable. The SV1 functionality is a benefit. 

What needs improvement?

A feature for bandwidth monitoring and the ability to have more bandwidth testing would be useful to include in future releases.

For how long have I used the solution?

I have been using the solution for just about a year.

What do I think about the scalability of the solution?

We have approximately 40,000 employees and the product is very scalable. The different hardware units are quite good and are an appropriate size for enterprise-sized businesses.

How are customer service and technical support?

They're very prompt and responsive, and very helpful. In our experience, they responded on the same day and the next day for fixes.

How was the initial setup?

The installation was super easy, we were up and running in less than 50 minutes.

What about the implementation team?

We did it the implementation ourselves. We used an in house team of four to do the deployment. 

What was our ROI?

Some of the software stability could improve.

What other advice do I have?

I would recommend FortiGate to others.

I rate Fortinet FortiGate an eight out of ten

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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