We just raised a $30M Series A: Read our story
Vandy Va
Head Of IT Infrastructure at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Has a good payment function for applications but configuring and management is not easy

Pros and Cons

  • "The payment function for applications is good."
  • "Difficult to add or define, and not that easy to configure and manage."

What is our primary use case?

Our primary use case is for a data center firewall. I've been using Fortigate but I'm also currently evaluating Cisco and Check Point. We are customers of Fortinet and I'm in IT infrastructure. 

What is most valuable?

I like the payment function for applications.

What needs improvement?

It's difficult to add or define, and it's not that easy to configure and manage. We're looking for something more flexible for the long term. I also find that the performance is limited in comparison to other solutions. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

The solution is scalable but when you do scale, it limits the performance. We have over 1,000 users in our company and four people who deal with the maintenance of all our solutions. 

How are customer service and technical support?

Technical support is acceptable, and they're good in terms of local support and global support. If they cannot resolve the issue they will pass us to another level of support. 

Which solution did I use previously and why did I switch?

I previously had experience with CheckPoint, Cisco, and Palo Alto. I would rate Palo Alto as the best firewall in the world. 

How was the initial setup?

The initial setup is relatively straightforward. 

What's my experience with pricing, setup cost, and licensing?

This product could be a little cheaper although compared to other similar solutions, it's more reasonably priced. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PD
Group Leader – FM Operations Team at a tech services company with 51-200 employees
Real User
Top 20
Straightforward and quick to deploy, user-friendly, and the UTM features well protect our infrastructure

Pros and Cons

  • "I think that the UTM features are the most value, as it truly protects my infrastructure."
  • "The support structure needs to be improved because every time we contact them, there is a delay in the response."

What is our primary use case?

We're using both firewall and UTM features, as well as the inbound and outbound traffic load-balancing functionality. We are also using the VPN.

What is most valuable?

I think that the UTM features are the most value, as it truly protects my infrastructure.

The interface is user-friendly.

What needs improvement?

The support structure needs to be improved because every time we contact them, there is a delay in the response.

For how long have I used the solution?

We have been using Fortinet FortiGate for almost eight years.

What do I think about the stability of the solution?

This is a stable and reliable product.

What do I think about the scalability of the solution?

We have had no trouble scaling the solutions.

How are customer service and technical support?

Technical Team response time is slow comparatively other competition , However once the Engineer is allocated then incidents are managed properly

How was the initial setup?

The initial setup is straightforward and it is very quick to deploy.

What's my experience with pricing, setup cost, and licensing?

We purchased a five-year bundle package, which worked out cheaper than competing solutions.

Which other solutions did I evaluate?

We evaluated other products including those from Palo Alto and Cisco. However, compare the features and price for all of them, Fortinet was the best choice.

What other advice do I have?

This is a good product and I can recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Fortinet FortiGate. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,148 professionals have used our research since 2012.
Pier Andrea Gabutto
Owner at Gabutto MArket
Real User
Top 20
Stable and useful for intrusion prevention, VPN, and anti-malware purposes

Pros and Cons

  • "We are using the FortiGate 100D series. VPN, firewall, anti-malware, OTM, and intrusion prevention are useful features."
  • "It should have a better pricing plan. It is too expensive. It should also have a more granular view of the attack. I don't have FortiAnalyzer, and it is difficult for me to have a complete view when there is an attack on my server."

What is most valuable?

We are using the FortiGate 100D series. VPN, firewall, anti-malware, OTM, and intrusion prevention are useful features.

What needs improvement?

It should have a better pricing plan. It is too expensive. 

It should also have a more granular view of the attack. I don't have FortiAnalyzer, and it is difficult for me to have a complete view when there is an attack on my server.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

I don't have any experience with their technical support. My partner contacts them for me.

How was the initial setup?

Its installation is not easy for me because I handle some other work, but I have two partners. One of them is very skilled at using FortiGate, and it took him a day to deploy it. After that, it took us a week to set all parameters and check all parameters and firewall functions.

What's my experience with pricing, setup cost, and licensing?

It is too expensive for us. My organization is very small, and we have a total of ten users. We have three internal users and seven external users. The FortiGate 100D series is too expensive for renewing the licenses.

What other advice do I have?

I would recommend this solution if you can afford it. I would rate Fortinet FortiGate a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
NW
Head of Technical at a tech services company with 51-200 employees
Reseller
Top 5
A firewall solution that enables total integration

Pros and Cons

  • "I like how we can achieve total integration."
  • "The cloud features can be improved."

What is our primary use case?

Fortinet products are used mostly for internet firewalls. Fortinet's has a great reputation, and all our computer operators are very happy with it. When it comes to firewalls, Fortinet packages are very attractive, which also helps.

What is most valuable?

I like how we can achieve total integration.

What needs improvement?

The cloud features can be improved. The sandboxing part is only available in limited parts of the cloud. If they could expand that, customers would find it slightly better. The price can always be cheaper as well.

For how long have I used the solution?

We have been using Fortinet FortiGate for about five or six years.

What do I think about the stability of the solution?

Fortinet FortiGate is very stable. It's a good product.

How are customer service and technical support?

Technical support was very good.

How was the initial setup?

You need some training, but it's mostly easy. It's a bit of pain, but it's not that difficult, even if you're untrained.

What about the implementation team?

This solution was deployed by a team of four engineers who work under me.

What's my experience with pricing, setup cost, and licensing?

It's expensive, but compared to the competition it's okay. Fortinet's pricing is more attractive than some of its competitors. There's also an annual support license that you can buy with it.

What other advice do I have?

On a scale from one to ten, I would give Fortinet FortiGate a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
MK
Dy General Manager at a real estate/law firm with 501-1,000 employees
Real User
Top 5Leaderboard
Rich in features, good support, and setup and deployment straightforward

Pros and Cons

  • "Some of the valuable features are the firewall, IPS, web filter, and gateway capabilities. Additionally, it is easy to use and flexible."
  • "It would be a benefit if Fortinet would release a one-stop solution that is better integrated with other products and an automated emergency response system."

What is our primary use case?

We use the solution for network security protection.

What is most valuable?

Some of the valuable features are the firewall, IPS, web filter, and gateway capabilities. Additionally, it is easy to use and flexible.

What needs improvement?

It would be a benefit if Fortinet would release a one-stop solution that is better integrated with other products and has an automated emergency response system.

For how long have I used the solution?

We have been using the solution for 12 years.

What do I think about the scalability of the solution?

The solution's scalability is a problem because when you use a LAN, you use hardware and hardware wastes resources. However, it is more scalable than some of its competitors, such as Check Point. We have 620 users using the product.

How are customer service and technical support?

The solution is designed in a way to help you, the support is good. 

Which solution did I use previously and why did I switch?

We have used many solutions previously such as Check Point and Stone software. We changed to this solution because we wanted something more stable.

How was the initial setup?

The setup was easy.

What about the implementation team?

You will need one or two integrators for the deployment and it was very easy. The maintenance is simple too.

What other advice do I have?

We are going to continue using this solution.

I rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AJ
Telecommunications Engineer at a university with 1,001-5,000 employees
Real User
Good network protection and configuration that is easy to set up and quick to deploy

What is our primary use case?

We are using this solution to protect our network on every site. We are using it as a Network Firewall.

What is most valuable?

The most valuable features are the policies, filtering, and configuration.

What needs improvement?

Technical support is good but the response time could be faster. When it's overloaded, it works slower and overheats. The data analysis could be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for 15 years. We are using the 100 models.

What do I think about the stability of the solution?

This solution is pretty stable.

What do I think about the scalability of the solution?

It's a scalable solution. I would rate it a seven out of ten. We have 2,500 users in our organization. …

What is our primary use case?

We are using this solution to protect our network on every site. We are using it as a Network Firewall.

What is most valuable?

The most valuable features are the policies, filtering, and configuration.

What needs improvement?

Technical support is good but the response time could be faster.

When it's overloaded, it works slower and overheats.

The data analysis could be improved.

For how long have I used the solution?

I have been using Fortinet FortiGate for 15 years.

We are using the 100 models.

What do I think about the stability of the solution?

This solution is pretty stable.

What do I think about the scalability of the solution?

It's a scalable solution. I would rate it a seven out of ten.

We have 2,500 users in our organization.

How are customer service and technical support?

Technical support is good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

We have also used Huawei.

How was the initial setup?

The initial setup is straightforward. It's pretty easy.

At the very most, it takes a day to deploy.

What other advice do I have?

Before deciding to install this solution, be sure to conduct an analysis of your environment. You may need a larger one or this may be too big for their needs.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
TK
CIO at a manufacturing company with 201-500 employees
Real User
Top 20
Scalable and stable, fair pricing, and the VPN helps us with global site connectivity

What is our primary use case?

We are using this solution to filter communication to and from the website or our site.  We also use it to create a VPN connection for all of our sites in the world.

What is most valuable?

I like that they have given me a solution at a fair price.

What needs improvement?

The user interface could be improved.

For how long have I used the solution?

I have been working with FortiGate for more than ten years.

What do I think about the stability of the solution?

It's a stable solution, we have not had any issues. It works.

What do I think about the scalability of the solution?

It's a scalable product. We have 600 users in our organization.

How are customer service and technical support?

We have not contacted technical support. We have…

What is our primary use case?

We are using this solution to filter communication to and from the website or our site. 

We also use it to create a VPN connection for all of our sites in the world.

What is most valuable?

I like that they have given me a solution at a fair price.

What needs improvement?

The user interface could be improved.

For how long have I used the solution?

I have been working with FortiGate for more than ten years.

What do I think about the stability of the solution?

It's a stable solution, we have not had any issues. It works.

What do I think about the scalability of the solution?

It's a scalable product. We have 600 users in our organization.

How are customer service and technical support?

We have not contacted technical support. We have been fortunate in that we did not have any issues that needed it.

How was the initial setup?

I am working as a manager, and I am not doing any of the configurations.

We only require one person for the maintenance of this solution.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair.

What other advice do I have?

I would recommend this solution to others who are interested in using it. That said, nothing is perfect and there is always room for improvement.

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ahamed Ali Hameed
IT Manager at Hadef & Partners
Real User
Top 20
Simple, intuitive interface, with good support

Pros and Cons

  • "What I like the most is the configuration and that it's simple, and straightforward to maintain."
  • "The pricing could be reduced or include the first year warranty."

What is our primary use case?

The primary use case of this solution is as a firewall and UTM machine.

What is most valuable?

What I like the most is the configuration and that it's simple, and straightforward to maintain.

The UTM configuration on-premises is straightforward and simple to use.

Support is good and the interface is simple and intuitive.

What needs improvement?

It's good, and I feel that there is nothing more that can be added.

The pricing could be reduced or include the first year warranty.

For how long have I used the solution?

I have been working with Fortinet FortiGate for more than five years.

What do I think about the stability of the solution?

It's a stable solution. I have not had any issues with it during the time that I have been using it.

How are customer service and technical support?

Technical support is quite good. They have helped me with all of my requests.

How was the initial setup?

The initial setup is straightforward.

It took approximately one day to deploy.

What's my experience with pricing, setup cost, and licensing?

They are very competitive, but we like to have the factory warranty taken care of.

We had to pay a large amount for the first year contract and support.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.