G Suite Enterprise Room for Improvement

Principal Owner at a tech services company with 11-50 employees

If I were to think about what could be improved for G Suite for business, if you're talking about automated processes or that kind of functionality, that would be great. If there were pre-programmable items, I think that would be very helpful for me. For instance, there's a lot of steps that I take to line up an agreement. I get a signed agreement, I scan it, it goes onto my computer (which is OneDrive), and then I need to open my email and email my administrator. 

That's a pretty repetitive task. If it is easier to create automated-type items or templated forms, that would be fantastic. 

The solution is not user-friendly and it doesn't integrate that well with Microsoft Office, which is one of the bigger business apps on the market, compared to Google Sheets and applications of that sort.

There needs to be more intuitive support on offer. I want to integrate more features into my business to get more use out of the solution without having to take hours and hours of time that I just don't have. How to integrate what and where requires research. I don't want to research how to work the solution. I want it to be clear about what it is I can build out and how to do it quickly.

If there was a better way to integrate the solution into all of my other devices, like my phone, I'd be happier with it. I'm using a Microsoft Surface Pro 3 device. If there was a way for all of this to be vertically integrated with Chat, Hangouts, and all the different items associated with the solution, where it would be in one place rather than all over, that would probably make it easier, and make it feel more integrated.

I also do not like how Google tracks every email I send.

With Google, I used to have to log in and pull it up and do everything on a webpage. I just find it much easier to work right off the desktop rather than on a web page, which is why I prefer the Microsoft Office suite.

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Manager at Zeste Informatique

Compared to Office 365, you lose many functionalities. For Example, G Suites cannot share contacts between users.

With Office, particularly with Outlook, people are not using labels but folders. They tend to create folders in folders, and this fails the mailbox migration.

When migrating, we were using iMac migration and people were using special characters in their subfolders. If you use a name with a special character like a slash in the folder, it will crash the migration, with no warning.

There is no pre-warning or anything to tell you that if you use characters in a file name that it will crash the migration. There should be some kind of warning, notification, or awareness regarding bad practices.

There should be a check of the account that you have to migrate that tells you if the Unicode Encoding of the subfolders is valid, and that bad names won't work.

To find the webpage information regarding the migration with email servers, you have to search the website documentation to locate it. This information should be on the front page.

When you migrate with Gmail, there is a lot of information with different functions of what we lost and what we will get. Office or iMaps and several other service line products are displayed as part of it. This section is large and should be in the frontline of the documentation.

In the search, whenever you type migration with Gmail or G Suite, it should be on the first page.

In the next release, personal contact sharing should be included. With Google, you can share documentation, presentation links, almost everything, but not contacts.

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Founder CEO at Stacqdale

Better integration without visual misrepresentation with the Microsoft suite is required. Right now, I'm paying for everything from my website and everything else under Google suite. I really like it. However, on occasion, when I have to interact, especially back and forth, and particularly on legal terms documents, there's always some formatting or structural issues between G Suite documents and Microsoft Word, for example. 

When you're copying files from one location to another and they say, "Oh, there are already files there. Would you like to just overwrite them? Or would you like to choose them one by one?" I would like, when I'm looking to integrate with a Microsoft user, to be able to make my selections on a selection by selection basis, and then be able to save that as a configuration for that communication between myself on G Suite and them on Microsoft Office. That would be an amazing feature.

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Learn what your peers think about G Suite Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
513,091 professionals have used our research since 2012.
Founder & MD at Coequal Associates Private Limited

There are quite a few things missing in G Suite. It can create a barrier to some features so that for a particular presentation we might have to move to Microsoft PowerPoint for a presentation. Also, some years ago, the Google Sites were very customizable but now they've become a bit compact, and we don't have the same number of plugins and customizations available. Those are two issues we face. 

For additional features, we currently face a problem with the lack of a remote desktop option. It means that if we're collaborating, I cannot access your desktop the way it can be done with Skype or Microsoft Teams. It's a feature that's used regularly and that's important to all of us and should be something they include in the next release.

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Director Of Information Technology at a tech services company with 201-500 employees

Their tool called Sheets is the counterpart to Excel but it doesn't have the same functionality that Excel would have. So usually if somebody needs to go back to Excel or Office, it's because of Excel.

They should incorporate some of the formulas, the ability to pivot tables. For our finance team, anything that requires higher cap calculation or data analytics isn't as good in Sheets as it is in their counterpart tools.

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CEO at FieldDay Solutions, Inc.

The problem with the presentation is that if you upload a Microsoft PowerPoint presentation and you convert it to Google presentation, the slides or pictures, their images are not editable. You can't edit the slides that you brought in. They're just images.

That's a big defect in this. That's why we almost never use it because it converts Microsoft slides into pictures.

Another thing that would be nice is to have more storage because each person has 15 gigabytes and I just hit 90% again. Then I have to go in and delete a bunch of emails and I hate losing my old emails, but I don't have any choice. That's the limitation. 

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Regional Manager at VDart

There could be more options in Google G Suite. They can include HD calling for Google Meet.

The layout portion in the calendar for Google G Suite can be better designed. When we get into the calendar and start scheduling meetings, we do have few hiccups here and there. The layout can be a little easier. People from different backgrounds are finding it a little bit tough to understand. It should be more intuitive. At the moment, it has a completely white background. To do power saving, it would be good if they can release a darker background.

There are a few issues with the formatting of Google Docs when they get converted to Microsoft docs. It would be amazing if they can resolve it in the next release.

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Director, Middle East, East India & SAARC at a tech company with 51-200 employees

The pricing of the solution could be better. Maybe they can get some special pricing for it. They have something called a Business Starter, but maybe they can look at still slightly more optimized pricing for the other companies as well.

They could increase the number of third-party integrations on offer.

I don't see any technical challenges or features that are lacking. More or less, they have everything we need.

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Head of Product at a tech services company with 201-500 employees

I used Excel quite a bit. When you switch over to Google Suite, maybe due to the fact that it's a web platform, the shortcuts are not the easiest. I'm quite used to Excel shortcuts. Shortcuts on G Suite are not the best. 

In terms of Google Docs, if you upload a Word document up to Google Docs, it could mess up your formatting quite a bit.  

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Solutions / IT / AI Manager at a tech services company with 11-50 employees

The cost could be improved. It can sometimes be a bit confusing figuring out how we are actually being charged.

There should be something done about inter-productivity between cloud platforms. It is so difficult to connect two different platforms with these tools as there is not any inter-productivity or inter-operability.

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key founder and Managing Director at adcareIT

I am not a big fan of how Gmail organizes the mail. I find it complicated to see which mail from which users send at which date. Especially if there is a lot. 

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IT Manager at a tech services company with 1,001-5,000 employees

I would ideally like to see a common space in the product where all the tools are shared within the same facility, something similar to Microsoft Teams, where all solutions are provided in one site. That would be a major improvement and an additional feature that would improve the product. 

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Partner, Cloud Expert at GoCloud

G Suite has improved but there's still some redundancy in the functionality between certain modules. The general Q and A's are different from the Q and A's in Google presentations and Google slides. I think the three could be unified into a single function rather than three different functions. For additional features, I'd like to see some project management area tools, workflow tools around document management, that kind of thing.

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Senior Manager, Engineering at a computer software company with 10,001+ employees

The synchronization is a bit of an issue. In Gmail and the G Suite, there is synchronization in the inbox and at times it doesn't sync the way it's supposed to.

Synchronization is an issue that I would like to see resolved.

Also, there are issues when you have an attachment. It may be a problem with my company or an issue with the policy of my company, but it is a universal issue. For example, if you are on your Google account and there are attachments on your calendar, then when you do the synchronization, the calendar attachment won't attach.

This is a problem that occurs some of the time but not always. It would be helpful to correct this issue.

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Embedded Design Enginee at ATOMBERG

Google Meet is a very good product, but it's not up to the mark if you compare it against other products like Zoom or Microsoft Teams. These other products are running at a better quality.

When we convert files from Excel into Google Sheets, many of the formulas disappear or are unworkable. For example, there are some conditional formulas that we can use in Excel, but do not work in Google Sheets.

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Professional Prospect List Building Service Provider, Email Sourcer, Virtual Assistant at Freelance

I talked with G Suite recently because my G Suite has a temporary block. I communicated with the G Suite representative or Google representative, and he told me that I sent a lot of emails, so my email was temporarily blocked. But I know I have not sent more than 500 emails daily to reach the limit. I sent only 5,200 emails, but unfortunately, my G Suite account was temporarily blocked for 24 hours, and then he resolved it. I think they need to improve G Suite because this temporary block is not fair.

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Technology Competency and Solution Head at LearningMate

We use Zoom most of the time for official meetings, and we use Google Meet only for internal meetings. I would like to get an improvised Google Meet. It would be good if they can make Google Meet more clear in communication and more scalable like Zoom.

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System Administrator and DevOps Engineer at a tech services company with 10,001+ employees

I found that there is no desktop application for this solution, and that's a major fault of this application. I think it would be good if Google can enhance the desktop application for it.

Also, it's a little bit slow because it's a web application and not a desktop application. The performance is not that great as compared to Office 365.

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Head Of Technology - Toca Social at a media company with 11-50 employees

They can maybe improve its graphical user interface. Google is not really known for having a PC interface. It is just a nice-to-have feature.

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CEO at a tech services company with 11-50 employees

In some cases, we are using the Google Meet functions but only when we have external clients. Internally, we are using Slack. Google Meet virtual meeting function is not as advanced as the one in Slack and should improve.

There could be better integration between other platforms.

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Head of Pre-Sales at a tech services company with 51-200 employees

In Google Meet, there is no feature for recording a meeting. It should have a feature for recording.

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IT Manager at a comms service provider with 1,001-5,000 employees

While, overall, I am satisfied with the solution, the stability could be improved, such as the issue of Google meetings being disparate from those on Zoom platforms. 

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Lead Consultant at a computer software company with 1,001-5,000 employees

The Google Slides should be able to be available in a "read-only" format, even if they are downloaded. Currently, when you share a slide, it can be edited or even downloaded and edited. We'd prefer it if there was a way to protect them from being tampered with.

The user interface, especially on Google Drive, could be better.

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IT Director at a analyst firm with 201-500 employees

The price could be reduced.

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Learn what your peers think about G Suite Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
513,091 professionals have used our research since 2012.