The support team is helpful. They have a quick one-day turnaround time.

We've been in touch with technical support and found them to be very helpful. We're satisfied with the level of support we've gotten so far. It is not user-dependent or region dependent. Wherever you are, you can take any support from the nearby region.

The technical support is good; at least their response time is good. We have been partners with IBM for the last 10 years. We raise tickets and go through the process and whenever we ask them for help — regarding deployment customizations, custom code implementation or other code needs —, they heavily support us. They assign us IT engineers who work alongside us, helping us with code-related issues. They stay until the problem is resolved. The support is quite good.

The technical support for this solution is okay.

Support was good. They used to provide solutions when we got stuck.

Good.

Good.

Haven't contacted customer service so far.

Good, encountered a problem and a solution was provided by tech support within a couple of days.