Infraon IMS Room for Improvement

AashishGiri
Chief Technology Officer at Leads Innovation

In terms of improvements, I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution.

In terms of additional functionality, a feature they may have but that I haven't been able to find is the ability for a manager to see all the tickets of his subordinates. It would be good if a manager could see every incident ticket, even those not assigned to him. That way, a manager could see every incident ticket that has been opened in the organization and assign them to individuals.

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PA
reviewer1476927
Owner at a tech services company with 11-50 employees

We have enquired if there are any possibilities of monitoring non-IPBS devices.

Currently, I am using another security tool called Nizami Network to monitor the security solutions or automation-based networks, which is something that Everest, SolarWinds, or Manage Engine cannot do. 

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Nitin Kadam
Owner at Future Communications

There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product.

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