We can drop a collector onsite for a customer, and we can pick up everything or select things that we need. It is very easy deployment-wise. This is really important to us. One of our current goals as an MSP is to always reduce the amount of time that it takes us to roll out solutions for customers. The quicker that we can deliver something, the quicker that we, as an MSP, can bill it. Also, the quicker we can get the cash into the business, the better for the business. Being able to drop something on a customer site and very quickly get everything added massively reduces the time it takes us to roll stuff out, which is really good for our business.

The way that we use LogicMonitor is probably a bit different to how some customers use it. We configure, install, and roll out appliances to customer sites. Installing LogicMonitor on the appliances is part of our build process. As we build the appliances in our lab, we install the LogicMonitor agent on something, then it gets shipped out to the customer's site. So, it is built into our build processes. Strategically, it is part of that. Our general strategy for rolling out is nothing special because we have done it over time.

General maintenance of the solution deployed on a customer site is pretty much nothing. Because we auto-upgrade all the collectors on customer sites, so we don't have to do anything. 

This does not really have anything to do with LogicMonitor, but we spend quite a lot of time just generally maintaining alerts within the tool, because we constantly need to change the thresholds of things. We get an alert for something, then we realize, "Actually, no. We don't need to monitor that," so we have to turn it off or change when we are alerted to something. From experience, that is something you have to do with any monitoring tool. You can't expect to install it and then never have to do anything with it. It is probably where we spend most of our effort maintaining it.

We did it ourselves, but we had a few days of LogicMonitor's professional services to get the initial deployment going. Those services were more of a consulting function. Overall, we didn't need nearly as much help as some customers might.

We did most of the work ourselves.

We implemented LogicMonitor via a third party. We had eighty different hospitals and each one of those required time because the network management company we worked with did not always have everything well-documented, and that required a bit of working with them to get things identified. It wasn't a shortcoming on LogicMonitor, but more of a shortcoming of the network management company not having good documentation.

We deployed LogicMonitor in-house.

There are a lot of different components involved in rolling it out. We would have to configure the platform first with all the planning prerequisites. Once that was all done, then we would have to go and install the Collector applications on our probes and essentially onboard each device individually. 

There is an automatic sort of device for onboarding that you can frequently run to identify any new infrastructure in the environment and flag it. Once this is in, the ability to identify new infrastructure is very straightforward and quick. In terms of how long it takes to actually roll it out to our entire customer base, it takes about a month's time. This includes planning, communications, and multiple other factors as well. 

One person is needed for a new LogicMonitor deployment.

The solution provided support during implementation. After that, our team took over and handled the rest of the process. 

We used the professional services of LogicMonitor.  They were amazing and extremely efficient.  They had experience of migrating from our previous platform and were able to automate as much as possible.

We did the initial implementation with the LogicMonitor team. They had a very straightforward strategy as far as getting it deployed. It was very easy to get our devices added in there. As we have moved forward, we have certainly learned different tips and tricks as far as how we organize devices into categories or groups in order to effectively monitor devices with minimal user interaction.