What is our primary use case?
We are basically using it for project monitoring, scheduling, and resource utilization. We have some custom reports, in which we have used SQL server reporting services.
How has it helped my organization?
Before, we were doing project management and project management activities. However, it was siloed. This provides an enterprise version and a centralized environment. Everybody, every project manager, is contributing. We are getting clear visibility of the projects we are running.
What is most valuable?
We like the project scheduling and collaboration, as well as the rule optimization.
It's stable and reliable.
What needs improvement?
We are on the on-prem version. The cloud, however, gives more regular updates that we can take advantage of. On-premises needs more regular updates.
The Project Server reporting is not very powerful unless you have another tool or other thing integrated with it.
Collaboration potential can be increased.
It's very expensive to scale out.
For how long have I used the solution?
We've been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable. It's reliable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution isn't highly scalable. We do not have plans to scale due to the high cost.
We have 30 to 40 people using the product. It's a mix of project managers and some management or reporting. We also have some general team members.
How are customer service and support?
Support is available. It's a very popular kind of solution so you can get help easily.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I may have used a different solution, however, I cannot recall which solution. We're a new department. We didn't switch from something per se.
How was the initial setup?
It's not straightforward to set up - unless the person knows it. Then they can set it up with ease.
The deployment took about one week.
You only need about two to three people to maintain the solution, however, they do not have to be fully committed. It's only a few hours a week.
What about the implementation team?
Our team handled the deployment with some IT involvement.
What's my experience with pricing, setup cost, and licensing?
A different department handled the licensing. I can't speak to exact costs.
There is expense in the case of maintenance. If you need some person to maintain it, since it's an on-prem solution, that's a cost. You can't measure it, however, it's a cost. It's also expensive to scale.
What other advice do I have?
I'm a customer.
If you don't want to go to the cloud, this is a good solution.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MS tech support for the MS Project suite of apps is definitely more focused on the Online versions. There is still as significant user base for On Prem and local client applications. I hope that MS will seriously consider providing better support for these users.