Oracle CX Sales Reviews and Pricing - page 2 | PeerSpot

reviewer1688787

Knowledge and associate at a consultancy with 1,001-5,000 employees

Oct 12, 2021

Integrates well, good technical support, and scalable

Pros and Cons

"The solution integrates well."

"The interface of Oracle CX Sales could be more user-friendly."

What is our primary use case?

Oracle CX Sales can be used for customer orders and the entire customer journey.

What is most valuable?

The solution integrates well.

What needs improvement?

The interface of Oracle CX Sales could be more user-friendly.

For how long have I used the solution?

I have been using Oracle CX Sales for a few years.

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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Oracle CX Sales is scalable.

How are customer service and support?

The technical support is good.

How was the initial setup?

The installation is easy.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

I would recommend this solution to others.

I rate Oracle CX Sales an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

it_user332886 - PeerSpot reviewer

Manager at a energy/utilities company with 1,001-5,000 employees

Oct 31, 2015

It's customer specific, so you can add necessary fields that might otherwise be missing. However, a lot of fields seem redundant or you have to re-enter information that you previously entered.

What is most valuable?

It was fairly simple to use
Self-explanatory to fill in fields

How has it helped my organization?

Simplicity is key, and that's improved our organization.

Remember it is customer specific, so you can add necessary fields that might otherwise be missing.

What needs improvement?

A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

The company is Oracle based, so this was the direction to go in.

What about the implementation team?

It was done in-house. I was not a part of the set up, only testing once it was in place.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Oracle CX Sales

Free Report: Oracle CX Sales Reviews and More

Learn what your peers think about Oracle CX Sales. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.

768,886 professionals have used our research since 2012.

it_user288363 - PeerSpot reviewer

EVP Sales with 501-1,000 employees

Jan 11, 2016

Our employees are able to cooperate better, and its ease-of-use helps us increase profits.

What is most valuable?

The activities/opportunities and search functions are valuable features.

How has it helped my organization?

It's enabled better cooperation between our employees. The best practice business processes of PROMATIS helped us to implement an integrated process orientiented system.

What needs improvement?

It would be good if it could have better performance.

For how long have I used the solution?

I've used it for about one year.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

The performance is bad.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

We switched from Oracle CRM On Demand to stay ahead of the technological development and to profit from an improved usability.

How was the initial setup?

It's an OK setup.

What about the implementation team?

We did it in-house.

What was our ROI?

We expect to get an ROI after two years.

Which other solutions did I evaluate?

No other options were evaluated.

What other advice do I have?

Implementation procedure should consider business process needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2024

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CRM Opportunity Management Sales Force Automation

Buyer's Guide

Download our free Oracle CX Sales Report and get advice and tips from experienced pros sharing their opinions.

Oracle CX Sales

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