When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance.

It would be beneficial to have visibility into any changes made to your account by individuals other than yourself or your team. It is also important to clearly track the history of these modifications and identify the responsible parties.

Improvement-wise, I feel the solution must be more robust since it is not exactly ready to handle large data. Initially, we faced a lot of issues with the solution due to the bugs in it, which affected data loading and its performance. So, I think Salesforce needs to work on the solution.

In the future, I want Salesforce to make the solution viewable to its users from a mobile device or an iOS tablet.

To be honest, I don't know what has room for improvement in the tool because we have just started to use it in our company and haven't found any weaknesses. Maybe, later on, I will be able to give you more details on the product's weaknesses.

The price of Salesforce Einstein Analytics is quite a bit expensive for the region of Mexico. I think the price of the product could be better.

In the future, the solution should have more drop and drag features, more user-friendly functions, and more understandable models for a person like me who is not a technician and for other regular people since the product is already easy to use.

There are some offerings like Sales Cloud, Service Cloud, and Marketing Cloud that have very useful online learning options. There need to be more avenues for self-learning with this particular solution. That would be useful. With other clouds we have Trailhead and they're pretty much out there with lots of information. They're really good at giving you resources to learn the tech, however, when it comes to Marketing Cloud, we don't really find anything in Trailhead. We have to largely navigate through learning it ourselves. 

The product is expensive.

Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets.

There's no transparency in how the models are created. If I give input, the data goes inside the Einstein platform, and it produces the results. I do not know the models the product uses. I do not know if I can use different algorithms on the models. I'd like to introduce some new algorithms. The product must be more transparent.

The tool needs to simplify its features. 

We haven't used it long enough to really look at improvements. We're still exploring all of the features on offer. 

Better pricing would make it available to more users and we would likely use it more broadly within the organization.

If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time.

Tableau CRM could be more intuitive with Salesforce. It could improve by having the ability to open a new account, new case, new lead, from Tableau CRM. For example, after doing some analysis from their panels I could easily create some action for Salesforce. 

If a user leaves your organization, you shouldn't lose the visibility of all of the records. It's a fundamental architectural choice that they have made, but it generally works.

I would like to see inbound appointment booking included. That would be great!

They can add more intelligence to it, especially for the markets outside the USA. I understand that the USA is the main point of focus for them because of the size of the market, but here in Latin America, we can't use as many things because they seem to be focusing more on the USA. It'll be good to see it a little bit more regionalized. I don't know if they already have some parameters and we are not using them, or if it is the way the solution works.

They can provide more end-user customizations. There should be the possibility for the end-users to change some elements in the interface. I have a way of doing my job. My colleague may have his own way of doing his job. If I ask for a change, it'll change for everyone. It'll be good to have some end-user personalizations. I can't see many in Salesforce right now.

The product is natively integrated into the Salesforce ecosystem. You also need a CRM license. It should be more flexible with other platforms.

Support: Very less support now. Some days, I have to struggle a lot to achieve some simple steps even getting issues solved in deployment.

They have a lot of opportunities to improve the BI tools. With Einstein Analytics, we have a very minimal scope. I know they can do better with the marketing when it comes to BI tools because we use something else.

All of the timesheets and appraisal management I have not been happy with. There should be some improvements. For example, as a management team, our managers do not have access to see a summary report, such as who is on leave today or how many hours each person logged in. You have to get into individual users and see. You cannot see a summary report, the reporting is missing. There should improve the reports.

There are many things that have to improved. When I want to create a full outer join data flow it is not there. So I have to go to the front end and I have to implement the union of groups and I use SQL as well. I end up having to do lots of coding. We can do a left join but we can't do a right join or an outer join in the data flow, so this is the one problem I am facing.

Map is a new feature also, even though it's not such a mature tool, a mature cloud technology. But not all countries appear in the list. When I need to use India, it is not there in the list.

One further issue is that drill-down is not there. Suppose I have 2016 with four quarters. I want to drill-down into the first quarter to find some specifics. But it's not there.

In the data flow there is a problem with dynamic date binding, it is very difficult with Salesforce Analytics. It can be done, but it requires coding and it takes time.

It seems to mention, all over when we google Wave Analytics, that it's a mobile-first technology. But what happens in real-time, when we create a chart in Wave Analytics for desktop or for laptop, when it comes to a tablet or iPhone or something else, we have to manage the page layout. So, although a chart is there, it's not showing on the mobile device. When a client has seen an extra chart, they also want it on mobile, but it doesn't show on their iPhone. So how can I say that it's mobile-first? The chart should also show in mobile.