Originally, we did not use an automated tool. The process involved recording data in Excel worksheets and the reports were typed up in Microsoft Word.

When we made the transition to automated testing, we started with the Compuware testing tool. This was a predecessor to Silk Central, as it was acquired by Micro Focus and combined with other tools that were integrated into the current product. This resulted in a lot of benefits for us through additional functionality in the platform.

Tested different solutions, for flexibility, integration capabilities and fast/easy use.

Yes, but in my previous companies.

I have used HPE Quality Center, HPE ALM, JIRA, and Rally. They are much better tools than Silk. When I move clients, I have to use the tool they currently use, so I just learn them all.

I didn't use anything previously to this.

This is my first solution like this.

No previous solution was used.

We worked with Selenium but as Silk Central supports Desktop applications as well so we chose this.

The setup was already done before we started using it.