The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical support is pretty good. The solution's technical support team couldn't resolve some compatibility issues I was facing.

I rate the technical support a seven out of ten.

The technical support must be improved. There is a lot of to and fro before our issues get resolved.

The technical support is quick to respond but they did not provide a resolution for my issue.

I have not contacted technical support.

I used only online materials and online support. I never contacted the tech team directly. 

We have not needed to contact the technical support team.

I have never needed to contact customer support. I have posted questions on the community page. The community support is good. 

We've never needed any technical support, so I can't evaluate it.

Very good.

I was not the point person.

I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge database.

Quite good and fast for my interactions with them.

I’m rating technical support a nine out of 10.