Compare Cylance vs Kaspersky Lab

Cylance Based on 26 reviews.	Kaspersky Lab Based on 49 reviews.
Latest Research
Kaspersky Endpoint Security vs. CylancePROTECT Updated: March 2021	CylancePROTECT vs. Kaspersky Endpoint Security Updated: March 2021
Overview
Information Not Available	Kaspersky Lab is an international software security group operating in almost 200 countries and territories worldwide. The company is headquartered in Moscow, Russia, with its holding company registered in the United Kingdom. Kaspersky Lab currently employs over 2,850 qualified specialists. It has 31 representative territory offices in 30 countries and its products and technologies provide service for over 300 million users and over 250,000 corporate clients worldwide. The company is specially focused on large enterprises, and small and medium-sized businesses.
Sample Customers
CylancePROTECT: Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit CylanceOPTICS: Cerdant, Washoe County School District	Kaspersky Endpoint Security: ACMS, Arqiva, Pakistan International Airlines, RAO UES Kaspersky Endpoint Detection and Response: Ferrari, Insolar, Tael, Republic of Serbia
Popular Solutions
CylancePROTECT 17 reviews CylanceOPTICS 4 reviews CylanceGUARD 1 reviews	Kaspersky Endpoint Security 27 reviews Kaspersky Endpoint Detection and Response 2 reviews Kaspersky Security Awareness 1 reviews
Top Industries
Computer Software Company 24% Comms Service Provider 17% Manufacturing Company 6% Government 6%	Comms Service Provider 36% Computer Software Company 20% Government 4% Educational Organization 4%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
What is our primary use case?
I direct our design and engineering teams, and we craft solutions for on-premises or…
Read full review of CylancePROTECT »
Donald Dindial
Owner at Terra Controls
What is our primary use case?
The primary use would mainly be for intelligent intrusion detection and response. Our…
Read full review of CylanceOPTICS »
Anonymous User
Lead - Recruiting at a tech services company
What is our primary use case?
Basically, we are looking for endpoint protection. We have two products in place:…
Read full review of CylanceGUARD »

Review 1 of 3

Nadeem Syed
CEO at Haniya Technologies
What is our primary use case?
We primarily use the solution for endpoint security. We protect servers and end point…
Read full review of Kaspersky Endpoint Security »
Anonymous User
National Chief of Information Security at a financial services firm
What is our primary use case?
We use Kaspersky for our cash machines, 200 of which we have around the country. We use…
Read full review of Kaspersky Endpoint Detection and Response »
Anonymous User
Systems Engineer at a tech services company
What is our primary use case?
Kaspersky has a large portfolio. We are service providers and we implement solutions for…
Read full review of Kaspersky Security Awareness »

Review 1 of 3

Customer Service

C.J. Oosthuizen
Head of Cloud Services and Projects at Grove Group
The technical support is really great. We are working hand in hand with them.
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Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Customer Service: 10 out of 10. Customer service has been very responsive (going through a managed provider)....
Read full review of CylancePROTECT »
Eric Rise
Network & Security Engineer at a healthcare company
I would rate technical support as a 10 out of 10. I have never had a bad experience and very rarely have had to call...
Read full review of CylancePROTECT »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of CylancePROTECT »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of CylancePROTECT »
Anonymous User
Manager - Information Security & Projects at a insurance company
We have not been in contact with technical support.
Read full review of CylanceOPTICS »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of CylancePROTECT »
Anonymous User
Software Engineer at a tech services company
We've had pretty positive responses from technical support when we have reached out to them for assistance.
Read full review of CylancePROTECT »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of CylancePROTECT »
Anonymous User
Head of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of CylancePROTECT »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of CylancePROTECT »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of CylancePROTECT »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of CylancePROTECT »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Anonymous User
Senior NOC Security Engineer at a tech company
Technical support is very good and pretty responsive.
Read full review of CylancePROTECT »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of CylancePROTECT »
Anonymous User
Lead Systems Administrator at a energy/utilities company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of CylancePROTECT »
Thomas Reisel
IT Manager at TIGRA gmbh
I'd rate technical support as medium, because they couldn't answer everything we asked.
Read full review of CylancePROTECT »
Anonymous User
Solutions Architect at a tech services company
Overall, the technical support has a pretty good reputation. I've only ever heard one complaint about it out of all...
Read full review of CylanceOPTICS »

Review 1 of 19

Mostafa
System Administrator at Suez Canal Insurance
Customer Service: Customer service is excellent. Technical Support: I used technical support through a vendor and...
Read full review of Kaspersky Endpoint Security »
Zahy Rabahieh
Finance and HR manager at a financial services firm
We've never needed technical support in the past. For this reason, I can't speak to their knowledgeability or...
Read full review of Kaspersky Endpoint Security »
Olusegun-Ajayi
IT Administrator at WSTC Financial Services Limited
The technical support from Kaspersky is good.
Read full review of Kaspersky Endpoint Security »
Md. Shahriar Hussain
Information Security Analyst at a financial services firm
The local support that they have here are great, especially for on-premise. If I call them, they can reach us very...
Read full review of Kaspersky Endpoint Security »
Kamel Ahmed
Operations Supervisor at eprom
I have been in contact with technical support many times, and they are very good.
Read full review of Kaspersky Endpoint Security »
SAMUELMWANGI
Director at Calidad Systems Limited
I don't have any experience with technical support. I don't recall ever using them. I can't speak to how helpful or...
Read full review of Kaspersky Endpoint Security »
BoddyMapanguilua
Coordonnateur Technique / Pointe-Noire Branch at BUROTOP IRIS SA
We have not contacted technical support.
Read full review of Kaspersky Endpoint Security »
Nadeem Syed
CEO at Haniya Technologies
An eight out of 10 for technical support.
Read full review of Kaspersky Endpoint Security »
Zain Rehman
Senior Security Analyst at a financial services firm
Technical support with Kaspersky is really good. The response from customer support is on time. We have a Kaspersky...
Read full review of Kaspersky Endpoint Security »
Wam Ndiyoi
IT Systems Officer at a financial services firm
Customer service/technical support staff have been responsive. They look for documentation and listen to you as you...
Read full review of Kaspersky Endpoint Security »
SAMUELMWANGI
Director at Calidad Systems Limited
We've never reached out to technical support. I can't speak to how knowledgeable or responsive they are. I can't...
Read full review of Kaspersky Endpoint Security »
Nadeem Syed
CEO at Haniya Technologies
We've dealt with technical support many times. They are very active and very responsive.
Read full review of Kaspersky Endpoint Security »
Joseph Kayima
Management Information Systems Officer at ICPAU
Normally, we don't contact tech support directly. We rely on the partner here who supplies the solution.
Read full review of Kaspersky Endpoint Security »
SenIT298931
Senior IT Supervisor
I have never used technical support.
Read full review of Kaspersky Endpoint Security »
NicholasLim
Branch Manager
I personally have not used tech support, but my colleagues have. There are not too many issues necessary for us to...
Read full review of Kaspersky Endpoint Security »
Anonymous User
IT Infrastructure Consultant at a tech services company
I haven't spoken to technical support because our implementation went well.
Read full review of Kaspersky Endpoint Security »
Anonymous User
Telecommunications and Infrastructure Manager at a manufacturing company
The technical support is good for the most part. However, I contract the solution with other partners. It's not...
Read full review of Kaspersky Endpoint Security »
Anonymous User
ICT Assistant
The support is very good. A 10 out of 10.
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Anonymous User
Systems Engineer at a tech services company
Technical support is good.
Read full review of Kaspersky Security Awareness »
Adnan Adnan
ICT Manager at a tech vendor
Our first point of contact for support is from our partners. We mostly deal with them.
Read full review of Kaspersky Endpoint Security »
Bahadir Gurtekin
Information Security Director at a financial services firm
Support is actually quick. They try to find the solution fast and comfort you when a problem arises.
Read full review of Kaspersky Endpoint Security »
Anonymous User
Senior Technology Atchitect at a comms service provider
The end-users would never have to contact technical support. We would contact the internal help desk if something...
Read full review of Kaspersky Endpoint Security »
Anonymous User
IT at a manufacturing company
We have used support from Kaspersky China. They offer support through email and phone of which they provide a good...
Read full review of Kaspersky Endpoint Security »
ZaheerKhan
Senior Manager at RQ Net MSC Sdn Bhd
We have been in contact with technical support and they are responsive.
Read full review of Kaspersky Endpoint Security »
CollinsNyamori
Senior Manager Business Productivity, IT
We use a local partner who helps us with tech support. We are happy with the services they have provided.
Read full review of Kaspersky Endpoint Security »
Osama Kamal
Security and systems engineer at a tech services company
The technical support is good. I would say that it is not bad and not excellent, but something in between. I have...
Read full review of Kaspersky Endpoint Detection and Response »
Chirosca Alecsandru
Owner and business consultant at networks srl
I've never opened any tickets with technical support. I can't speak to how helpful or responsive they are. I've never...
Read full review of Kaspersky Endpoint Security »
Anonymous User
Consultant Director at a tech services company
We haven't actually used technical support just yet. We haven't had a need to as we haven't faced any issues with the...
Read full review of Kaspersky Endpoint Security »
Anonymous User
IT Consultant at a marketing services firm
When I need help, I contact them. Technical support has always been helpful and we have had no issues with them at all.
Read full review of Kaspersky Endpoint Security »
Anonymous User
IT Support Specialist
The customer service is solid. I have never had a problem getting through to someone. They have always been able to...
Read full review of Kaspersky Endpoint Security »

Review 1 of 30

Technical Support

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Cylance vs Kaspersky Lab

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?