Compare NETSCOUT vs Niagara Networks

NETSCOUT Based on 100 reviews.	Niagara Networks
Top Comparisons

Overview
NETSCOUT Systems, Inc. is a provider of integrated computer network performance management products. NETSCOUT products include packet Sniffer and nGenius packet flow recorder. It is headquartered in Westford, Massachusetts and has approximately 800 employees. NETSCOUT serves the enterprise community, government agencies and telecommunications service providers. At various times NETSCOUT acquired the companies Network General and Fidelia Technology.	Information Not Available
Sample Customers
OptiView XG: XG is used in all industries. Example customers include: Republic National Distributing Company, Titelive, CitiGroup, Los Angeles Unified School District, Saudi German Hospital, DeKalb County Schools, Valdosta State University, The Everett Clinic, Bio-Reference, Miami-Dade Library, Mitel, Borsa Istanbul, Cimarex, Air National Guard Lowndes County, High Point City, Carrollton City Schools, Kern County, Pruitt Communications and Bosch Group. ClearSight Analyzer: Japan Atomic Energy Research Institute TruView: FloraHolland, Miami-Dade Public Library System, Southeastern Freight Lines, Valdosta State University, Everett Clinic, Bioreference, Key Information Systems, ACER, Odeabank A.S. NETSCOUT nGeniusONE: Cerner Corporation NETSCOUT nGeniusPULSE: Banco Votorantim
Popular Solutions
NETSCOUT nGeniusONE 29 reviews NETSCOUT InfiniStreamNG 12 reviews NETSCOUT nGeniusPULSE 3 reviews
Top Industries
Software R&D Company 23% Comms Service Provider 21% Government 9% Healthcare Company 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dominic Nazzise
Network Operations Engineer at a government
What is our primary use case?
Our primary use for nGeniusONE is packet inspection.
How has it helped my
…
Read full review of NETSCOUT nGeniusONE »
Mohamed Abdalla
Sr Network/UCC Consultant Pre-sales Manager at FVC
What is our primary use case?
We use this solution in finance for the oil and gas sector, mainly for troubleshooting…
Read full review of NETSCOUT nGeniusPULSE »
Evan Scott
IT Network Engineer at a consultancy
What is our primary use case?
We use it for a lot of things. Application performance would be our primary use case.…
Read full review of NETSCOUT InfiniStreamNG »
Moreno Musardo
Consultant
What is our primary use case?
The primary use case for NETSCOUT is troubleshooting at the packet level. We are a…
Read full review of NETSCOUT vSTREAM »

Review 1 of 4

No Data Available

Customer Service

Chris Hannaford
Solutions Architect at a financial services firm
I haven't had to use technical support yet.
Read full review of NETSCOUT nGeniusONE »
Mohamed Abdalla
Sr Network/UCC Consultant Pre-sales Manager at FVC
We are in direct connection with customer support and also supply some customer support services. After...
Read full review of NETSCOUT nGeniusPULSE »
Elias Lolei
Network Specialest at a comms service provider
Technical support is great. We have a dedicated team. We have two SEs onsite who work with us, plus the support...
Read full review of NETSCOUT nGeniusONE »
Robert Wullems
Consultant at a tech services company
Their technical support is very good.
Read full review of NETSCOUT vSTREAM »
Grant Massey
IT Manager at a comms service provider
Technical support is very quick. They're very responsive and knowledgeable about everything we've asked so far.
Read full review of NETSCOUT nGeniusPULSE »
John Criddle
Senior Director of Enterprise IT Operations at a healthcare company
Tech support has been good. We have a local pre-sales engineer and he's very helpful. He comes onsite on a regular...
Read full review of NETSCOUT nGeniusONE »
Dominic Nazzise
Network Operations Engineer at a government
For any issues that we've ever had, we've gone directly through our sales engineer and directly with NETSCOUT. As far...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Senior Designer
The technical support is OK. While it is not outstanding, we don't have any complaints.
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Telecom Project Leader at a transportation company
It's been excellent. Not that we've had any issues with the OptiView, but where we've used support, they've been good...
Read full review of OptiView XG »
Anonymous User
Failure Analysis Manager at a tech company
Customer Service: 9/10 Technical Support: 9/10
Read full review of OptiView XG »
Manuel Ayala
Global Telecom Operations Director at a aerospace/defense firm
Technical support is great. But then again, I would expect it to be great because I'm paying a fortune just to have a...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Network Engineer at a comms service provider
We've only used technical support a few times, and it was just satisfactory. My big problem is training my new...
Read full review of OptiView XG »
Derrick Ode
Technical Lead at a transportation company
Technical support is very good.
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Anonymous User
Network Services Coordinator at a K-12 educational company or school
Customer Service: 10/10. Technical Support: 10/10.
Read full review of OptiView XG »
Anonymous User
Network Engineer at a tech consulting company
When I contacted technical support about it crashing, it didn't go very well because they said we need better...
Read full review of OptiView XG »
Javier Cobian
Network Engineer at a K-12 educational company or school
Technical support has been pretty amazing with me. Every time I call, every time I contact my SE, they answer right...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Network Engineer at a aerospace/defense firm
I have never asked for technical support. I actually went to a training class on it. I know how to use it, so I...
Read full review of OptiView XG »
Anonymous User
Founder at a tech consulting company
I give them 9/10. I can't give them quite a 10, because from time to time, I'll work with the folks who, not that...
Read full review of TruView »
Anonymous User
Network Analyst at a transportation company
I personally have not contacted support. I just haven't had time for anything like that. I had other people use it,...
Read full review of OptiView XG »
Anonymous User
Leads System Engineer at a tech services company
We have had very good support from the NETSCOUT team.
Read full review of NETSCOUT nGeniusONE »
Moreno Musardo
Consultant
Technical support is okay. On occasion, it can take a long time for an issue to go through to the engineering level....
Read full review of NETSCOUT vSTREAM »
Anonymous User
Tech Infrastructure Security Admin at a K-12 educational company or school
Good to excellent
Read full review of TruView »
Anonymous User
Network Administrator at a tech company
8/10
Read full review of OptiView XG »
Anonymous User
Network Engineer at a tech consulting company
I don't directly interface with the technical support. There is another group which does that in my company.
Read full review of NETSCOUT InfiniStreamNG »
Anonymous User
IT Analyst at a manufacturing company
Whenever I need support, their engineers are fast and spot on in their diagnoses.
Read full review of OptiView XG »
Anonymous User
Senior Staff Engineer at a comms service provider
The technical support is mostly good. They could improve a bit with quicker responses for early on questions. What I...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Network Engineer at a manufacturing company
The only thing we used them for was some licensing. Since then we really haven't called back.
Read full review of OptiView XG »
Anonymous User
Network at a healthcare company
Customer Service: I would give it a 9. It's Fantastic. Technical Support: I've never had to use it.
Read full review of OptiView XG »
Anonymous User
IT Manager/Director at a hospitality company
I rate technical support 5/5, being the best. After our last report and the follow-up, everything's been great.
Read full review of OptiView XG »
Anonymous User
Principal SIP Engineer
I don't directly use their technical support.
Read full review of NETSCOUT nGeniusONE »

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Technical Support

No Data Available

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NETSCOUT vs Niagara Networks

What is our primary use case?

How has it helped my

What is our primary use case?

What is our primary use case?

What is our primary use case?