NETSCOUT nGeniusONE Reviews

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Dominic Nazzise
Real User
Network Operations Engineer at a government with 10,001+ employees
Dec 06 2018

What is most valuable?

Apart from the packet inspection, just being able to drill down into traffic is helpful to see where it's coming from, where it's going to, and... more»

How has it helped my organization?

It helps out with firewall issues. Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in... more»

What needs improvement?

I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more... more»

Which solutions did we use previously?

I can't remember the name of it, but it pretty much gave us packet flow and some type of visibility into them, but it was so spotty that it... more»

What other advice do I have?

If you're looking to implement it or to purchase, once you actually see the usability of it I think the decision will already be made. If you're... more»
John Criddle
Real User
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
Nov 11 2018

What is most valuable?

One of the things that we're doing is building the application flows into the dashboard, to monitor them that way. That... more»

How has it helped my organization?

The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean... more»

What needs improvement?

The GUI has gotten better over time but there could be some improvement in how the GUI is built. That's one of the... more»

What's my experience with pricing, setup cost, and licensing?

Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to... more»

Which solutions did we use previously?

Prior to this, we were just using Wireshark on laptops. We did have a product called GigaStor which we're using, but... more»

What other advice do I have?

We have a pre-sales engineer whom we engage with on a regular basis. That has been extremely helpful, having somebody... more»
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Mike Ostrander
Real User
Data Communications Engineering Manager at a government with 10,001+ employees
Dec 23 2018

What is most valuable?

There are so many valuable features. Deep packet inspection is probably the strongest, but also its ability to slab... more»

How has it helped my organization?

We did a big shift in how we do some of our internal business. To see what the impact would be, we got a baseline of... more»

What needs improvement?

The areas it covers are so vast that the improvement would be in the user's understanding of what it can do. Having... more»

What's my experience with pricing, setup cost, and licensing?

Their pricing is very competitive with other solutions. I'm getting to the point to where I'm going to have to upgrade... more»

Which solutions did we use previously?

We used a solution by SolarWinds, and we also used a solution by another provider. We realized we needed to change when... more»

What other advice do I have?

The advice I would like to have if I was implementing it for the first time is to have a good understanding of what... more»
Manuel Ayala
Real User
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
Oct 17 2018

What is most valuable?

The most important feature in my regular operations is the NetFlow traffic analysis. It also has a packet inspection or packet analysis although... more»

How has it helped my organization?

We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on... more»

What needs improvement?

Most of the functionality I mentioned above could be improved, to be honest. Also, it's not intuitive, it's not simple to use. It is probably... more»

What's my experience with pricing, setup cost, and licensing?

Again, it's kind of a "white elephant." If you are able and you are willing to use everything that NETSCOUT provides to you, it's probably a... more»

Which solutions did we use previously?

Before NETSCOUT we were in the "prehistoric era" and we were not using another tool. NETSCOUT was the first tool that we started using for this... more»
Andy Hsu
Real User
Network Design and Engineer at a financial services firm with 501-1,000 employees
Oct 17 2018

What is most valuable?

The big features we use are definitely the packet capture function, NetFlow collection, and the UC analyzer to monitor real-time communication in our environment.

What needs improvement?

This is a typical thing, but every time they do a major code upgrade, we get hit with some nasty bugs. Some of them literally stop the whole platform from collecting traffic data.... more»

Which solutions did we use previously?

We did have a different solution in place before. We reviewed a couple of vendors and ended up with NETSCOUT after doing a PoC in our environment.

What other advice do I have?

You need to spend some time to make the system to fit into your environment. Once you get it there, it works pretty well. I give it a nine out of ten. It's only to the point that... more»

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What is NETSCOUT nGeniusONE?

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.
Also known as
NETSCOUT nGenius, nGeniusONE
NETSCOUT nGeniusONE customers
Cerner Corporation
Highlights
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities.
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall.
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