NETSCOUT nGeniusONE Reviews

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Patricia Bertrand
Real User
General IT Manager at a comms service provider with 10,001+ employees
Featured Review

What is most valuable?

The valuable features include * packet analysis * packet capture * it's easy to use.

How has it helped my organization?

I manage the entire building, so I have the responsibility for extending network capacity if we hit a limitation. It gives us the possibility of increasing the capacity wherever it is required. We have over 55,000 employees across Canada, from the Atlantic to Vancouver, so I use the tool on a daily… more»

What needs improvement?

The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting. Since the challenge for me is the dashboard, I would appreciate having a better view from the dashboard. What I don't… more»

What other advice do I have?

I'm not a big fan of pushing a particular vendor, but it is a very good product: pretty stable, pretty scalable, with a very good and solid engineering team behind it. They are available and listen to customer needs and are always willing to do more to improve their products. But because I don't… more»
Dominic Nazzise
Real User
Network Operations Engineer at a government with 10,001+ employees
Dec 06 2018

What is most valuable?

Apart from the packet inspection, just being able to drill down into traffic is helpful to see where it's coming from, where it's going to, and everything that's going on with it. We mainly use it for the packet inspection, but when we come… more»

How has it helped my organization?

It helps out with firewall issues. Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have… more»

What needs improvement?

I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined. We can hook up an OptiView to our system and it will bring it up on our nGeniusONE… more»

If you previously used a different solution, which one did you use and why did you switch?

I can't remember the name of it, but it pretty much gave us packet flow and some type of visibility into them, but it was so spotty that it wasn't reliable. They had that solution in place for about eight years, but because it was so… more»

What other advice do I have?

If you're looking to implement it or to purchase, once you actually see the usability of it I think the decision will already be made. If you're looking at other similar options, I would definitely advise looking into NETSCOUT and the… more»
John Criddle
Real User
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
Nov 11 2018

What is most valuable?

One of the things that we're doing is building the application flows into the dashboard, to monitor them that way. That will be one of the more valuable things to do. We… more»

How has it helped my organization?

The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication… more»

What needs improvement?

The GUI has gotten better over time but there could be some improvement in how the GUI is built. That's one of the major areas of feedback I get from the users.

What's my experience with pricing, setup cost, and licensing?

Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to deploy it across an enterprise as large as ours, you… more»

If you previously used a different solution, which one did you use and why did you switch?

Prior to this, we were just using Wireshark on laptops. We did have a product called GigaStor which we're using, but we've had a lot of issues with the stability of the… more»

What other advice do I have?

We have a pre-sales engineer whom we engage with on a regular basis. That has been extremely helpful, having somebody who is not just tech support but who is very familiar… more»

Which other solutions did I evaluate?

GigaStor was a product that was in-house, which we were not happy with. We really didn't do a competitive bake-off of nGeniusONE vs GigaStor, but we had experience with… more»
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Daniel Gattey
Real User
Network Analyst
Apr 24 2019

What is most valuable?

Its troubleshooting capabilities are the most effective because we have it deployed in and out of our data centers, with our servers on-prem. And even now, going off-prem with Azure, we want to have… more»

How has it helped my organization?

The solution gives us increased visibility while conducting an IT deployment, depending on what the deployment is. As long as it's still monitoring in places that we're deploying something - for… more»

What needs improvement?

In terms of the single pane of glass view, when we build it out in the nGeniusOne platform, there are multiple tiles and, depending on what we're trying to examine, it doesn't all fit in one single… more»

If you previously used a different solution, which one did you use and why did you switch?

We've actually had NETSCOUT for a long time, but originally it was implemented as a security tool, pre- and post-firewall, to just monitor traffic that way, to see how effective it was. Now that… more»

What other advice do I have?

If you want deep-dive, triage, packet-capture-type data, rather than just using Wireshark, it's very effective for that. It's definitely good for complex troubleshooting. There are other solutions… more»

Which other solutions did I evaluate?

We were looking at some of the Cisco stuff, and LiveAction, and SolarWinds, but NETSCOUT has its own little deep-dive triage packet part of the market that no one really, that I know of, touches… more»
Mike Ostrander
Real User
Data Communications Engineering Manager at a government with 10,001+ employees
Dec 23 2018

What is most valuable?

There are so many valuable features. Deep packet inspection is probably the strongest, but also its ability to slab certain traffic and give visibility into traffic at an… more»

How has it helped my organization?

We did a big shift in how we do some of our internal business. To see what the impact would be, we got a baseline of our day-to-day traffic and performance. Then, as we… more»

What needs improvement?

The areas it covers are so vast that the improvement would be in the user's understanding of what it can do. Having that information available to customers more easily… more»

What's my experience with pricing, setup cost, and licensing?

Their pricing is very competitive with other solutions. I'm getting to the point to where I'm going to have to upgrade my licensing level, and it's a pretty big hop. But… more»

If you previously used a different solution, which one did you use and why did you switch?

We used a solution by SolarWinds, and we also used a solution by another provider. We realized we needed to change when we had a distributed denial of services attack that… more»

What other advice do I have?

The advice I would like to have if I was implementing it for the first time is to have a good understanding of what you're trying to accomplish; not for one single thing… more»

Which other solutions did I evaluate?

There were plenty of other options, other things that we were looking at. We looked at trying to accomplish the same thing with tools we already owned like SolarWinds vs… more»
Manuel Ayala
Real User
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
Oct 17 2018

What is most valuable?

The most important feature in my regular operations is the NetFlow traffic analysis. It also has a packet inspection or packet analysis although that's something that we use less. In addition, the… more»

How has it helped my organization?

We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites… more»

What needs improvement?

Most of the functionality I mentioned above could be improved, to be honest. Also, it's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have… more»

What's my experience with pricing, setup cost, and licensing?

Again, it's kind of a "white elephant." If you are able and you are willing to use everything that NETSCOUT provides to you, it's probably a relatively fair price. The problem is that it's such a… more»

If you previously used a different solution, which one did you use and why did you switch?

Before NETSCOUT we were in the "prehistoric era" and we were not using another tool. NETSCOUT was the first tool that we started using for this purpose.

Which other solutions did I evaluate?

There are a few other options that we are currently evaluating. They include: * NETSCOUT vs SevOne * NETSCOUT vs LiveAction * NETSCOUT vs ManageEngine. Now, I understand that most of these tools are… more»
Elias Lolei
Real User
Network Specialest at a comms service provider with 10,001+ employees
Apr 29 2019

What is most valuable?

The most valuable feature is VoLTE, for sure. The VoLTE modul, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls.

How has it helped my organization?

It gives us increased visibility while conducting an IT deployment. For example, once we launched VoLTE, we had other tools in the network that we were using for some other use cases, but in terms of MOS scoring and general monitoring of how the VoLTE calls were doing, we were using the Media… more»

What needs improvement?

There is a lot of the VoLTE, voice, video MOS, and customer experience that we'd like to do. There's a lot of throughput analysis where we're trying to understand, with the vendor, whether it's accurate or we need more work on it. Those are our top priorities. NG1 has been stable for a while in our… more»

What other advice do I have?

Get a demo. The guys at NETSCOUT have been super-helpful. Any time we ask for something they simply say, "Let's show it to you." They come onsite, give us a demo, show it to us, and if we like it we deploy it. We also have a sandbox, where we get our real traffic into the product in the early… more»
Ron Robinson
Real User
Network Engineer at a financial services firm with 1,001-5,000 employees
Apr 25 2019

What is most valuable?

The solution is very reliable. The best feature is when we have it connected permanently via TAPs. That enables us to constantly collect data and then we can go back in time. Of course, we don't want a given problem to keep happening, but… more»

How has it helped my organization?

The solution gives us increased visibility while conducting an IT deployment. It's recording data all the time, so we have the "before" picture and the "after" picture. That's a big thing. The Dependency Mapping is very helpful. When… more»

What needs improvement?

In terms of additional features, they have the virtual clients here at NETSCOUT Engage 2019, and they have really expanded that. That type of coverage is going to be crucial. The COTS that they are doing now are a very good idea, to lower… more»

If you previously used a different solution, which one did you use and why did you switch?

We've had NETSCOUT so long I can't even remember what previous solution we had. We did have a couple of areas where we had Riverbed Technology but we are phasing that out.

What other advice do I have?

Take a good look at this. It's been good for us. I've looked at some other solutions and everybody has the same problems to fix. The way that NETSCOUT, the company, is integrating so you get to reuse the data, is good. One of the problems… more»
Anand Thakur
Real User
Senior Manager at a comms service provider with 1,001-5,000 employees
Apr 24 2019

What is most valuable?

The fact that it's able to capture and store packets from the wires is very useful for troubleshooting with our vendors, when issues do come up. It's valuable that we have that overall data for them.

How has it helped my organization?

We're in the wireless space and it does help us with our deployments, especially when we launch new services. We have a lot better visibility. The solution is very helpful. We're in the support side… more»

What needs improvement?

I'd like to see more data expert capabilities. That's one of the big things we're looking forward to, with the release of the KAFKA exports, and expanding the kind of data we can both import and… more»

What's my experience with pricing, setup cost, and licensing?

Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side. It shows its value, though, in the… more»

If you previously used a different solution, which one did you use and why did you switch?

Our move to a new solution was based on the user reports we get. When we heard about traces not being available or tools being unreliable, we started looking at different vendors. We had NETSCOUT… more»

What other advice do I have?

It's a very good, stable solution. The people behind this know LTE very well, they know how the data flows and what we're looking at. The product, as a whole, works very well for the wireless carrier… more»
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NETSCOUT nGeniusONE Questions

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What is NETSCOUT nGeniusONE?

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.
Also known as
NETSCOUT nGenius, nGeniusONE
NETSCOUT nGeniusONE customers
Cerner Corporation
Highlights
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities.
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall.
Deep packet inspection is probably the strongest feature.
Valuable features include data threat detection, network analytics, and overall bandwidth monitoring.
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