NETSCOUT nGeniusONE Reviews

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Patricia Bertrand
Real User
General IT Manager at a comms service provider with 10,001+ employees
Featured Review

What is most valuable?

The valuable features include * packet analysis * packet capture * it's easy to use.

How has it helped my organization?

I manage the entire building, so I have the responsibility for extending network capacity if we hit a limitation. It gives us the possibility of increasing the capacity wherever it is required. We have over 55,000 employees across Canada, from the Atlantic to Vancouver, so I use the tool on a daily… more»

What needs improvement?

The single pane of glass view is a challenge. I like the graphics, they're easy to understand, but when more digging is required, it's more complicated to get what I'm expecting. Since the challenge for me is the dashboard, I would appreciate having a better view from the dashboard. What I don't… more»

What other advice do I have?

I'm not a big fan of pushing a particular vendor, but it is a very good product: pretty stable, pretty scalable, with a very good and solid engineering team behind it. They are available and listen to customer needs and are always willing to do more to improve their products. But because I don't… more»
Dominic Nazzise
Real User
Network Operations Engineer at a government with 10,001+ employees
Dec 06 2018

What is most valuable?

Apart from the packet inspection, just being able to drill down into traffic is helpful to see where it's coming from, where it's going to, and everything that's going on with it. We mainly use it for the packet inspection, but when we come… more»

How has it helped my organization?

It helps out with firewall issues. Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have… more»

What needs improvement?

I'd like to see the nGeniusONE, the nGeniusPULSE, and the OptiView, their three separate products, work a little better together, a little more streamlined. We can hook up an OptiView to our system and it will bring it up on our nGeniusONE… more»

Which solution did I use previously and why did I switch?

I can't remember the name of it, but it pretty much gave us packet flow and some type of visibility into them, but it was so spotty that it wasn't reliable. They had that solution in place for about eight years, but because it was so… more»

What other advice do I have?

If you're looking to implement it or to purchase, once you actually see the usability of it I think the decision will already be made. If you're looking at other similar options, I would definitely advise looking into NETSCOUT and the… more»
Bhuvanesh Uthukuli Subramanian
Real User
Architect - Network & Security Tools at a computer software company with 10,001+ employees
Aug 05 2020

What is most valuable?

It's a consolidated, single tool that talks to multiple platforms. It's not vendor-proprietary; it's independent. Its provides interoperability with different products… more»

How has it helped my organization?

If an outage happens, the tool helps us to identify the performance of the specific application and enables us to identify the issue. It helps improve our mean time to… more»

What needs improvement?

I would like to see improvement in the user experience. It's hard to manage it. We need a dedicated, highly-qualified person, compared to similar tools. Obviously, it's in… more»

What's my experience with pricing, setup cost, and licensing?

Licensing is flexible, it's not tied to anything else. We can easily switch up the licensing piece. Pricing is something that our budget team takes care of. Obviously… more»

Which solution did I use previously and why did I switch?

nGeniusONE is the first solution we have used in this area.

What other advice do I have?

With the visibility of the packet data, we can do whatever we need to do. It might be for the NOC or the SOC, but it helps our operations. We can dive into it and drill… more»

Which other solutions did I evaluate?

We did evaluate other solutions but NETSCOUT was better for our infrastructure.
Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,670 professionals have used our research since 2012.
Real User
Manager Network Operations Communication Signals at a transportation company with 10,001+ employees
Aug 06 2020

What is most valuable?

We use ASI extenders the most, other than just general PCAP retrieval. This allows us to build a service monitor while remaining within the confines of an NDA with a… more»

How has it helped my organization?

We use it every day for triaging of events. We can eliminate whether or not the network was at fault within a matter of minutes. Because the network team always gets… more»

What needs improvement?

I have another app that we use for traditional universal monitoring, where I have more features in the dashboard than I have in the grid. This is regarding TCP Zero… more»

What's my experience with pricing, setup cost, and licensing?

Make sure you get the low down on your licensing and understand the licensing requirements before making a purchase, especially when it comes to an upgrade. Make sure that… more»

Which solution did I use previously and why did I switch?

When I was first hired on, we had one InfiniStream. We've had those ever since.

What other advice do I have?

The solution’s ability to transform packet wire data into well-structured, contextual data is not too bad. The solution increased our application and network uptime. We… more»

Which other solutions did I evaluate?

We did a head-to-head with Network Instruments. We found that their product wasn't as stable as InfiniStream due to the fact that it was using a Windows based operating… more»
John Criddle
Real User
Senior Director of Enterprise IT Operations at a healthcare company with 10,001+ employees
Nov 11 2018

What is most valuable?

One of the things that we're doing is building the application flows into the dashboard, to monitor them that way. That will be one of the more valuable things to do. We… more»

How has it helped my organization?

The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication… more»

What needs improvement?

The GUI has gotten better over time but there could be some improvement in how the GUI is built. That's one of the major areas of feedback I get from the users.

What's my experience with pricing, setup cost, and licensing?

Like any company, we always want better pricing. The pricing is okay, but it's not a cheap solution. When you want to deploy it across an enterprise as large as ours, you… more»

Which solution did I use previously and why did I switch?

Prior to this, we were just using Wireshark on laptops. We did have a product called GigaStor which we're using, but we've had a lot of issues with the stability of the… more»

What other advice do I have?

We have a pre-sales engineer whom we engage with on a regular basis. That has been extremely helpful, having somebody who is not just tech support but who is very familiar… more»

Which other solutions did I evaluate?

GigaStor was a product that was in-house, which we were not happy with. We really didn't do a competitive bake-off of nGeniusONE vs GigaStor, but we had experience with… more»
Daniel Gattey
Real User
Network Analyst
Apr 24 2019

What is most valuable?

Its troubleshooting capabilities are the most effective because we have it deployed in and out of our data centers, with our servers on-prem. And even now, going off-prem with Azure, we want to have… more»

How has it helped my organization?

The solution gives us increased visibility while conducting an IT deployment, depending on what the deployment is. As long as it's still monitoring in places that we're deploying something - for… more»

What needs improvement?

In terms of the single pane of glass view, when we build it out in the nGeniusOne platform, there are multiple tiles and, depending on what we're trying to examine, it doesn't all fit in one single… more»

Which solution did I use previously and why did I switch?

We've actually had NETSCOUT for a long time, but originally it was implemented as a security tool, pre- and post-firewall, to just monitor traffic that way, to see how effective it was. Now that… more»

What other advice do I have?

If you want deep-dive, triage, packet-capture-type data, rather than just using Wireshark, it's very effective for that. It's definitely good for complex troubleshooting. There are other solutions… more»

Which other solutions did I evaluate?

We were looking at some of the Cisco stuff, and LiveAction, and SolarWinds, but NETSCOUT has its own little deep-dive triage packet part of the market that no one really, that I know of, touches… more»
Mike Ostrander
Real User
Data Communications Engineering Manager at a government with 10,001+ employees
Dec 23 2018

What is most valuable?

There are so many valuable features. Deep packet inspection is probably the strongest, but also its ability to slab certain traffic and give visibility into traffic at an… more»

How has it helped my organization?

We did a big shift in how we do some of our internal business. To see what the impact would be, we got a baseline of our day-to-day traffic and performance. Then, as we… more»

What needs improvement?

The areas it covers are so vast that the improvement would be in the user's understanding of what it can do. Having that information available to customers more easily… more»

What's my experience with pricing, setup cost, and licensing?

Their pricing is very competitive with other solutions. I'm getting to the point to where I'm going to have to upgrade my licensing level, and it's a pretty big hop. But… more»

Which solution did I use previously and why did I switch?

We used a solution by SolarWinds, and we also used a solution by another provider. We realized we needed to change when we had a distributed denial of services attack that… more»

What other advice do I have?

The advice I would like to have if I was implementing it for the first time is to have a good understanding of what you're trying to accomplish; not for one single thing… more»

Which other solutions did I evaluate?

There were plenty of other options, other things that we were looking at. We looked at trying to accomplish the same thing with tools we already owned like SolarWinds vs… more»
Manuel Ayala
Vendor
Global Telecom Operations Director at a aerospace/defense firm with 10,001+ employees
Oct 17 2018

What is most valuable?

The most important feature in my regular operations is the NetFlow traffic analysis. It also has a packet inspection or packet analysis although that's something that we use less. In addition, the… more»

How has it helped my organization?

We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites… more»

What needs improvement?

Most of the functionality I mentioned above could be improved, to be honest. Also, it's not intuitive, it's not simple to use. It is probably the only monitoring tool, out of all the ones that I have… more»

What's my experience with pricing, setup cost, and licensing?

Again, it's kind of a "white elephant." If you are able and you are willing to use everything that NETSCOUT provides to you, it's probably a relatively fair price. The problem is that it's such a… more»

Which solution did I use previously and why did I switch?

Before NETSCOUT we were in the "prehistoric era" and we were not using another tool. NETSCOUT was the first tool that we started using for this purpose.

Which other solutions did I evaluate?

There are a few other options that we are currently evaluating. They include: * NETSCOUT vs SevOne * NETSCOUT vs LiveAction * NETSCOUT vs ManageEngine. Now, I understand that most of these tools are… more»
Elias Lolei
Real User
Network Specialest at a comms service provider with 10,001+ employees
Apr 29 2019

What is most valuable?

The most valuable feature is VoLTE, for sure. The VoLTE modul, call search and Media Monitor were essential when we launched VoLTE. We're relying heavily on them to troubleshoot our VoLTE calls.

How has it helped my organization?

It gives us increased visibility while conducting an IT deployment. For example, once we launched VoLTE, we had other tools in the network that we were using for some other use cases, but in terms of MOS scoring and general monitoring of how the VoLTE calls were doing, we were using the Media… more»

What needs improvement?

There is a lot of the VoLTE, voice, video MOS, and customer experience that we'd like to do. There's a lot of throughput analysis where we're trying to understand, with the vendor, whether it's accurate or we need more work on it. Those are our top priorities. NG1 has been stable for a while in our… more»

What other advice do I have?

Get a demo. The guys at NETSCOUT have been super-helpful. Any time we ask for something they simply say, "Let's show it to you." They come onsite, give us a demo, show it to us, and if we like it we deploy it. We also have a sandbox, where we get our real traffic into the product in the early… more»
See 23 More NETSCOUT nGeniusONE Reviews

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User Assessments By Topic About NETSCOUT nGeniusONE

Learn what your peers think about NETSCOUT nGeniusONE. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
431,670 professionals have used our research since 2012.

NETSCOUT nGeniusONE Questions

What is NETSCOUT nGeniusONE?

The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.
Also known as
NETSCOUT nGenius, nGeniusONE
NETSCOUT nGeniusONE customers
Cerner Corporation
Read Archived Reviews
Highlights
We are using nGeniusONE to run our bandwidth capacity management reports. In the past, we used to be very reactive, we used to depend a lot on suppliers to tell us which sites are our hot sites, meaning, which have high bandwidth utilization. Now we do this in a much more proactive way and we are moving to a more predictive approach in that aspect, thanks to nGeniusONE.
The ability to be able to do detailed traffic analysis such as top-talkers, application-specific monitoring, and understanding them through patterns, is helpful. We're also able to gain an understanding of voice calls, voice traffic, whether we have packet loss in a certain part of the network or jitter or high latency that might be impacting the network. All of those are nice functionalities.
The biggest benefit is the ability to do low-level packet inspection. When I say packet inspection, I don't mean looking at payload, but just looking at your communication handshakes and the like. It reduces troubleshooting time because you can get a much better view into the communications path between servers, database servers, web servers, and understand what's going on.
Aside from having the logs that are just on the firewall, we're able to get the traffic as it's going in between, throughout our network. It isolates end sources that are having issues, where we don't have any other tools that would be able to go down to an end-user's computer to find out what's going on.
It catches bigger issues on a weekly basis. That's how often we find something big enough that the only reason we know about it is because of the nGeniusONE. The bigger issues are mostly security-type issues: Odd traffic leaving our network or coming into it, that has found its way past a firewall.
Deep packet inspection is probably the strongest feature.
Valuable features include data threat detection, network analytics, and overall bandwidth monitoring.
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