Compare Splunk vs WatchGuard

Splunk

Based on 405 reviews.

WatchGuard

Based on 181 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

WatchGuard Intrusion Prevention Service

Chester School District

Popular Solutions

Splunk Enterprise Security

73 reviews

Splunk Cloud Platform

28 reviews

Splunk SOAR

23 reviews

WatchGuard Firebox

23 reviews

WatchGuard XTM [EOL]

0 reviews

Panda Adaptive Defense 360

14 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

14%

Government

Comms Service Provider

18%

Computer Software Company

17%

Government

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rodney Riettie
Software Engineer at a healthcare company
We mainly use it for different divisions and departments within our company to keep track of our systems' health. We...
Read full review of Splunk Infrastructure Monitoring »
Wojtek Witowski
Product Owner at Danske Bank
We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when...
Read full review of Splunk On-Call »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
We utilize the Splunk Cloud Platform for log ingestion related to security and troubleshooting purposes.
Read full review of Splunk Cloud Platform »
Genrlmgr67
Senior Security Engineer at a government
Our primary use is intrusion detection and analysis. It is a great product because it is intelligent and does...
Read full review of Splunk User Behavior Analytics »
Thana Sekara
Build Managememnt System lead at JLL
We have around 38 virtual machines, including the desktop. We have filled our gap network. Splunk Enterprise monitors...
Read full review of Splunk Enterprise Platform »

Review 1 of 5

Isaac Shemaria
Co-Founder at OptiSec Zero Trust Security
WatchGuard EPDR is useful in large organizations with over 200 endpoints because the starting prices of the other...
Read full review of WatchGuard EPDR »
ScottEastman
Project Consultant at Severn Hospice
I used to use it for different customers; however, now I use it for one site. We primarily use the solution for...
Read full review of WatchGuard Application Control »
Anonymous User
Executive VP/Partner at To Solution, LLC

Read full review of WatchGuard XTM [EOL] »
Michael-Angelo Francis
Senior IT Tech at PCSL
We had a client needing strong security measures for their VPN users. They already used WatchGuard VPN, so to add...
Read full review of WatchGuard AuthPoint »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »

Review 1 of 5

Customer Service

Shashank Gahoi.
Security Architect at a tech vendor
I have never contacted technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Yosef Tavin
DevOps Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk Enterprise Security »
Dishank Saxena
Site Reliability Engineering Manager & DevOps Lead Global at a tech vendor
I've contacted support multiple times. Their service is average. They are not very quick.
Read full review of Splunk ITSI (IT Service Intelligence) »
Muhammad Firdaus
Splunk Presales & Splunk Technical Engineer at Westcon-Comstor
I don't have any insights into technical support. It's the same level of support as Phanton, as far as I know.
Read full review of Splunk ITSI (IT Service Intelligence) »
Santhosh Kandadi
Assistant Vice President at Synchrony
Technical support is very good. They know their product and they are responsive to requests. We're satisfied with the...
Read full review of Splunk Enterprise Security »
Raul Lapaz
Cloud Sec Eng at a pharma/biotech company
Technical support needs more knowledgeable people.
Read full review of Splunk Cloud Platform »
Mohammed Ibrahim Khan
Dev/DevOps(Build/Deployment/TE Support) & Governance(Audit, Intake and Currency) at a financial services firm
I have not needed to use the support.
Read full review of Splunk Cloud Platform »
Vikas Dusa
Cyber Security Trainer and Programmer at Freelancer
The technical support team is good.
Read full review of Splunk Enterprise Security »
Nagendra Nekkala.
Senior Manager ICT & Innovations at Bangalore International Airport Limited
The technical support is good.
Read full review of Splunk Infrastructure Monitoring »
Hari Haran.
Technical Associate at Positka
I haven't been in contact with technical support at all. I can't speak to their responsiveness or how helpful they...
Read full review of Splunk SOAR »
Anonymous User
Senior Consultant at sectecs
I have not been in contact with technical support.
Read full review of Splunk Enterprise Security »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior Analyst at a computer software company
Splunk support isn't so great. It takes a lot of time for them to respond.
Read full review of Splunk Cloud Platform »
Anonymous User
Platform leader at a retailer
Splunk support itself leaves room for improvement. We have excellent support from the sales team, the sales...
Read full review of Splunk APM »
Abdullah El Deeb
Technical Consultant/Instructor at SIGMA IT
Technical support is very helpful. They make contacting them easy.
Read full review of Splunk Infrastructure Monitoring »
Anat Garty
Chief Cybersecurity Architect at a security firm
Their support is awesome. I would rate them a ten out of ten. It is not just the technical support. Their...
Read full review of Splunk Enterprise Security »
Naveen Hariharan Vijaya
Security Consultant at IBM Thailand
The technical support is very good. The team supported us even during the Christmas holidays. The support engineer...
Read full review of Splunk Enterprise Platform »
Ermal Galo
Information Security Officer at a financial services firm
We have a technical support contract. For the most part, we can do it probably ourselves. When technical support...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Infrastructure Monitoring »
Anonymous User
IS Engineer at a hospitality company
I have never had an issue with Splunk’s support team. Every time I ask a question, I usually receive really quick...
Read full review of Splunk Enterprise Security »
MS Alam.
System Administrator at Nournet communications
The technical support provides good resolution.
Read full review of Splunk Enterprise Security »
Anonymous User
Owner
Customer Service: Excellent. I didn't call often however, when I did they pretty much solved my problem. Technical...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Manager, Analytics & Insights at a consultancy
We have contacted the support and most of the reasons we have contact support has been project-related. For example,...
Read full review of Splunk Enterprise Security »
Raheel Asim
Security Operation Centre (SOC) Analyst at Nera Philippines Inc.
I'm satisfied with the level of service technical support provides.
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Engineer at a non-profit
Their support has been lacking a little bit. We have several outstanding bugs that have not been fixed yet, and we...
Read full review of Splunk Cloud Platform »
ShabbeerNasrudeen
Solution Architect(Splunk- Log Management) at Tata Consultancy
The Splunk technical support meets all the SLAs. There's a P1, P2, and P3 categories, and the support is being...
Read full review of Splunk Infrastructure Monitoring »
Siva Chaitanya Kakarla
Support Engineer at American Express
Their technical support was good. I would rate them a five out of ten because we worked in the Australian time zone,...
Read full review of Splunk Cloud Platform »
Anonymous User
Advanced Systems Engineer - 3 at a retailer
It's excellent.
Read full review of Splunk On-Call »
Anonymous User
Sr. director of Enterprise Architecture at a recreational facilities/services company
I could not interact with them very much, but I have people who do. It is not often a pretty experience. From what I...
Read full review of Splunk Cloud Platform »
Anonymous User
Principle Software Engineer at a manufacturing company
The support has been hit or miss. We are on a classified program, so we had clear points of contact assigned to us....
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 30

Jose Fos
Information Technology Services Manager at BRAVO CAPITAL
I have contacted the support team a couple of times. They solve our problems in a few hours.
Read full review of WatchGuard Threat Detection and Response »
Gianluca Vinci
Owner at SharkTech Systems Engineering
We have had a good experience with customer service and support. I rate them a nine out of ten because they are very...
Read full review of WatchGuard Intrusion Prevention Service »
Ronald Lewis
IT Manager at Invest Barbados
There is a time difference when I have tried to receive support causing some challenges. I rate the support from...
Read full review of WatchGuard Firebox »
Minos Pitsillides
IT Director at IT-Flow ltd
The technical support staff is well trained and very skillful, and I find them to be very supportive.
Read full review of Panda Adaptive Defense 360 »
Jon Leib
Information Technology Specialist at a healthcare company
So far, I haven't needed to go to the solution's technical support.
Read full review of WatchGuard Firebox »
Scott Eastman
Project Consultant at SysGroup PLC
The technical support is good from WatchGuard Firebox.
Read full review of WatchGuard Firebox »
Anonymous User
Sr IT Security Consultant at a healthcare company
Customer Service: I had great encounters with all levels of customer service from the general help desk all the way...
Read full review of WatchGuard XTM [EOL] »
Manish Nalawade
Owner at it logic
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
IT Technician at a real estate/law firm
I used their technical support one time. They were very good. I would rate them at least a nine out of 10.
Read full review of WatchGuard AuthPoint »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
Information Technology Support Specialist at a financial services firm
We've never used technical support.
Read full review of Panda Adaptive Defense 360 »
Marlon Sealey
I.T. Co-ordinator at National Lotteries Control Board
We used the technical support once, when we had some issues with employees trying to access legitimate sites. That is...
Read full review of WatchGuard Firebox »
Kelly Carlisle
Manager IT at a hospitality company
I've never had to use their technical support. I've only used their online help. I've been able to find everything I...
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Michael-Angelo Francis
Senior IT Tech at PCSL
I'm still exploring what's available in my current plan. Once I understand everything better, I'll reach out to...
Read full review of WatchGuard Threat Detection and Response »
Gert Vr
Systems integrator
If I encounter any challenges, I promptly create a support ticket with WatchGuard. Typically, within less than twelve...
Read full review of WatchGuard Application Control »
Greg Selby
Network Engineer at Vanderburgh Police Department
Their technical support is good. Honestly, I haven't had to call them in five or six years.
Read full review of WatchGuard Firebox »
AllenHillstrom
IT Manager at a performing arts
We don't work directly with Cisco tech support. We work with a third-party company to handle support that we can't...
Read full review of WatchGuard Firebox »
RainerAlbrecht
General Manager at Gemakom
We've used technical support very rarely - reaction time is somewhere between two to four hours by email. You need a...
Read full review of WatchGuard AuthPoint »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Threat Detection and Response »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The support for this solution is very good.
Read full review of WatchGuard AuthPoint »
Akhtarul Islam
CEO at Aveata Limited
The technical support is fine.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Third Line Engineer at a tech services company
Customer Service: Great customer service with fast response. Technical Support: They have good technical knowledge.
Read full review of WatchGuard XTM [EOL] »
RainerAlbrecht
General Manager at Gemakom
The technical support is very good because when our customer has a problem, they are very dependent on the cloud...
Read full review of WatchGuard Intrusion Prevention Service »
Vatsal-Shah
Assistant Technical Manager at Bluefive Technologies (P) Ltd.
I haven't used their support.
Read full review of WatchGuard Intrusion Prevention Service »
Anonymous User
Ingénieur - Traitement des eaux /Mécanique de procédé at a pharma/biotech company
I didn't have to call the WatchGuard Firebox technical support team, but the support on the website is a six out of ten.
Read full review of WatchGuard Firebox »
FlorianBUIS
Infrastructure Administrator at CFA-INSTA
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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