We performed a comparison between IBM FileNet, Laserfiche Rio, and Oracle Content Management based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The most useful feature is its persistent storage. Also, the full-text search and attribute searching are valuable."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years."
"FileNet is very user-friendly... We have business users using and it is quite friendly for them."
"One of our clients, a customer of IBM, rolled out and replaced their existing ECM system with FileNet. Their productivity has increased pretty dramatically."
"It saves our customers time by 30 to 40 percent by eliminating the time to process paper."
"I like the security and also the configuration. It is easy to configure and most of our business use cases have everything just with the configuration itself."
"It has improved my organization by how we release documents, claims, and policies."
"This is a very complete and powerful solution."
"It's a comprehensive solution for managing documents within our organization's management framework."
"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."
"If there was more AI capability, into Watson, that would be a benefit."
"I would rate the technical support as medium. I do not like the login process. It is not great."
"We would like to see, in FileNet, the ability to manage video and audio."
"Currently, our primary ERP system is SAP S/4HANA. Despite this, we have encountered difficulties integrating the solution with it, which remains an unresolved challenge for our team."
"The new software and trends with the cloud solution is a little slow. I would like them to move toward more cloud-based and microservices rather than a SaaS model. This is where the industry is going and what customers are asking for."
"It needs better collaboration between the IBM teams on the FileNet and CCM sides."
"The FileNet API seems like it is very difficult and not transparent."
"We would like to see more features for RPA and AI."
"Oracle Content Management poses complexities in initial implementation and configuration."
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