We performed a comparison between IBM FileNet and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for everyday functions."
"The most valuable feature is access control."
"It has an excellent document storage repository, which is good at what it does."
"It has a straightforward approach to the install."
"It provides good stability and scalability for huge enterprises as well."
"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."
"The key way that this product has improved the way that that our business functions is by its stability. Its ability to remain up despite other pressures, its consistency, and lack of downtime are really the greatest things that it brings."
"We are able to find the proper documents which are needed for business processes."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"The most valuable features of this solution are the security, storage, and document search capability."
"The most valuable feature is that the documents are kept secure."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"It is quite good."
"The most valuable feature is the management."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"It has reduced the amount of paper documents; reducing time and errors in the process."
"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."
"It needs better collaboration between the IBM teams on the FileNet and CCM sides."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"There is room for improvement in the file management. It's very complex."
"Our client feels FileNet does not provide them with content searchability. They feel it's cumbersome. They're only using Metadata. If the Metadata is not well-populated, it becomes a problem to retrieve a document."
"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."
"IBM doesn't offer new technologies every year, they offer new technologies after five years, for each release of the product."
"Programmers have to translate user needs into IBM FileNet, which causes misinterpretations."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"I would like to see performance improvements, especially regarding slow response times."
"They should develop something so that bugs don't happen in our project. We make changes manually and some bugs happen."
"The user interface can be a bit more intuitive."
"It needs a better UI and it should also be cloud-ready. The UI has not changed in years."
"An area that needs to improve is how to reduce storage space on the AWS site."
"It's difficult to manage and customize Documentum."
IBM FileNet is ranked 5th in Enterprise Content Management with 94 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews. IBM FileNet is rated 8.2, while OpenText Documentum is rated 7.8. The top reviewer of IBM FileNet writes "A document management system that helps in document digitalization and workflow management". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". IBM FileNet is most compared with SharePoint, OpenText Extended ECM, IBM ECM, Alfresco and Hyland OnBase, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, Hyland OnBase, Alfresco and OpenText Content Manager. See our IBM FileNet vs. OpenText Documentum report.
See our list of best Enterprise Content Management vendors.
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