IBM FileNet Reviews

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WolfgangPichler
Consultant
Senior Consultant at pITsolutions
Sep 25 2019

What is most valuable?

The most valuable features of FileNet are the * storage mechanism * search mechanism * interface through Content Navigator and * mobile interfaces.

How has it helped my organization?

FileNet helps increase productivity. For example, in reporting for a construction company, when they look at the costs, they can see the incoming and outgoing invoices. By clicking, they pull that… more»

What needs improvement?

The area of migrations to new versions must be made easier. It's quite good that they have now begun to improve the API area, to modernize the interfaces, but there's always a very big investment… more»

What's my experience with pricing, setup cost, and licensing?

The licensing cost of FileNet is comparable. It costs more if you use Case Foundation or the like — if you extended it. But that is not the scale of our customers. They are too small for that. We do… more»

What other advice do I have?

It's a stable solution. It's proven. It provides guaranteed compliance; neither the attributes nor the content itself can be modified. You can guarantee and report that. The implementation time is no… more»

Which other solutions did I evaluate?

The problem is that the competitors' products have, in most areas, a contract with an ERP system. We now have three customers who are migrating to new ERP systems and they all have contracts with a… more»
Moshe Elbaz
Real User
IT Manager & FileNet Specialist at a tech vendor with 201-500 employees
Sep 24 2019

What is most valuable?

Most of our customers are not using some of the most valuable features, like analytics, text search, or case or workflow features. They are generally not used by our customers because they're using other programs that are built-in to their… more»

How has it helped my organization?

Filenet saves time in terms of clearance of insurance claims. Building a claim, from the customer side, is often easier as well. Not everything is perfect but it's good enough to work in most of the big insurance companies here in Israel.

What needs improvement?

The analytics in FileNet are too complicated and they consume too much infrastructure, memory, and CPU. They're too expensive to work with. The usability, with the addition of Content Navigator, is not good enough. We're building our own… more»

If you previously used a different solution, which one did you use and why did you switch?

We used to use M-Files and we are a little familiar with Alfresco and Documentum. Generally, the biggest difference between those solutions and FileNet is the price. The others are much cheaper but most of them are less robust and less… more»

What other advice do I have?

If you are a small or medium-sized company, I would advise working with other programs before you put money into FileNet, even though I've worked with it for a long time. If we're talking about a large company, for the robustness… more»
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Seniorsyseng67
Real User
Sr. Systems Engineer at a tech services company with 51-200 employees
Sep 22 2019

What is most valuable?

There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works. In addition, there are not too many changes or updates that cause issues. It's both the system and the… more»

How has it helped my organization?

Automation is definitely the most important thing for large enterprises because they can't process many documents without it. Our clients are definitely planning to expand the use of automation. The more automation they get, the happier… more»

What needs improvement?

I would like to see support for different databases, like MySQL. I believe it's a good thing to have options. I don't think that there will be a lot of customers doing that, but nowadays people like to have options. There is room for… more»

If you previously used a different solution, which one did you use and why did you switch?

If a customer is using legacy software that they want to move away from, the primary reasons in the decision-making process that they decide to go with FileNet are the stability and, at the same time, a really nice end-user experience… more»

What other advice do I have?

The biggest lesson I have learned from using this solution is that every solution is unique. In general, out-of-the-box, it can meet up to 80 or 90 percent of the requirements, but you still need to gear it a little bit differently for… more»
Fred Heilbronner
Real User
Director Network Solution Architect at a tech services company with 11-50 employees
Oct 09 2018

What is most valuable?

The way that FileNet sets itself apart is along a couple of different dimensions. The first is there aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so… more»

How has it helped my organization?

In terms of how this product improves the functionality of an organization we work with, the Accounts Payable scenario is one. Let's say you're a high-volume purchaser, a retail operation, and imagine that you are getting paper invoices for every case of pineapple and every case of Planters Peanuts… more»

What needs improvement?

First of all, let's be clear, it's a relatively mature product. It's been around, it's been finely-tuned to handle the vast majority of what customers want it to handle. Most customers probably only utilize 20 to 30 percent of the feature functionality. In terms of functionality, what customers… more»

What other advice do I have?

We've been committed to this product for a long time. We like the product a lot. It's top of the line, it's robust, it's reliable, as long as you implement it the right way, which takes some training and some time. You have to know where the bodies are buried. A lot of people make mistakes when they… more»
Jayanth Palle
Consultant
Senior Consultant at Northern Trust
Jul 02 2019

What is most valuable?

Because the account-opening process varies on a case-by-case basis, we may have several documents generated for a particular case. We would like to put them in one client section. API-wise, it gives us the ability to create an end-to-end transaction.

How has it helped my organization?

It has increased productivity. And while I don't know for sure, because I am not from that group, I believe the solution has reduced operating costs. It has saved time as well. I have heard that it has reduced the time needed to open an account from 20 to 25 days down to a day.

What needs improvement?

Before we ask for any documents from customers, we would like to automatically see if any of them are already in our system. Are the documents signed already? We need to know before we have them sign a document that the document has already been signed. That is done manually, it's not automated… more»

What other advice do I have?

My advice is to set up rules in an outside programming tool. Put them in a separate configuration tool and make an API call to find a list of the documents which match. It would then show the list of the documents to the partner who is trying to open the account. Currently, sometimes they send a… more»
GupteshwarPrasad
Real User
AVP Technology at a financial services firm with 501-1,000 employees
Sep 29 2019

What is most valuable?

FileNet is very user-friendly. I went to Middle East about a year ago and one of the sales guys there gave me a demo with the latest version of the UI. I would love to get into it. If I had to rate the usability on a scale of one to ten I… more»

How has it helped my organization?

When it comes to automation, it has been really helpful for us. We used to do multiple things manually, like storing files store on our local PCs. Now, everything is stored inside of FileNet. It has really helped to smooth our business… more»

What needs improvement?

Technically, the product is pretty good. In the area of AI and whatever new technologies are coming, I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in… more»

If you previously used a different solution, which one did you use and why did you switch?

I have used multiple ECM products such as Documentum, OpenText Content Suite, Newgen's OmniDocs, Alfresco, and Laserfiche as well. Among those, I have the most experience with Documentum. I started my career in ECM using it and then, being… more»

What other advice do I have?

If you want to integrate it with multiple other solutions you can do it quite easily. It exposes its services and it exposes APIs so you can integrate it with other applications have on the floor. These days, whatever products we have, we… more»
GopalVanam
Real User
Senior Architect at Tecnics
Sep 29 2019

What is most valuable?

The most valuable feature is the suite of IBM products. It's a packaged solution. We have IBM Datacap which is used for the OCR capabilities. FileNet is the repository for document management. BPM is… more»

How has it helped my organization?

It's not only about productivity but utilizing resources effectively. Because of the automation, they use a lot less paper for printing. And on top of the resource benefits, there are also a lot of… more»

What needs improvement?

There is some confusion with FileNet workflow. It's not really going into the next level. They are probably replacing it with BPM's workflow. So there's an issue of clarity, the vision for going… more»

What's my experience with pricing, setup cost, and licensing?

Some people say it is costly, but when they negotiate with IBM it is sold for somewhat less. IBM gives discounts depending on the customer base. We don't have complaints about it from customers.

If you previously used a different solution, which one did you use and why did you switch?

We were using products like Documentum and OpenText, and we used to rely on different vendors for the database, etc., and we had certain challenges. But the IBM products come as an entire package for… more»

What other advice do I have?

FileNet is at the top of our list of referred content management solutions. It ranks well in industry reviews. FileNet has a customer base in different domains and different business areas. If… more»
VeyselOzdemir
Real User
Managing Director at a tech services company with 11-50 employees
Sep 29 2019

What is most valuable?

One of the most valuable features is FileNet's ability to capture things from the stack, from e-mail, to scanning of Excel and Word. FileNet can also convert many types of files to PDFs very easily. Also, when the Content Engine processes… more»

How has it helped my organization?

It has reduced operating costs, especially postage and courier costs and the cost of printing hard copies. It has also helped with compliance issues. Instead of archiving hard copies, where there are regulations regarding the conditions in… more»

What's my experience with pricing, setup cost, and licensing?

Licensing costs depend on the size of the storage.

What other advice do I have?

In terms of the biggest lessons I've learned from using the product, when we installed the first time, I didn't know anything about document management. But with time, I learned that the most important thing is choosing the best… more»

Which other solutions did I evaluate?

I also know SharePoint and Documentum. When I looked into them, Documentum was harder to use than FileNet and more expensive. Implementing and integrating Documentum was much harder than with FileNet. I'm not sure how it stacks up now… more»
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Find out what your peers are saying about IBM, Microsoft, Alfresco and others in Enterprise Content Management. Updated: October 2019.
371,062 professionals have used our research since 2012.

IBM FileNet Questions

What is IBM FileNet?

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM FileNet customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

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