IBM FileNet Reviews

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ugoksun
Real User
IT System Engineer at a financial services firm with 10,001+ employees
Dec 27 2016

What is most valuable?

FileNet is a really robust and powerful tool for document management environments. It's very well designed, especially on the storage side, and... more»

How has it helped my organization?

Document management is a new concept for some managers, and some kind of innovative concept, also. When you have content, when you get the... more»

What needs improvement?

It's a big tool. It's heavy, really heavy. Because of this, and with it being highly available and robust, it's not so easy to manage. It's not... more»

Which other solutions did I evaluate??

We were previously using FileNet Image Services. It was a natural progression to move to FileNet P8. It has direct interaction, with a CFS tool,... more»

What other advice do I have??

See the product on the road, so to speak. Set it up and do a PoC and see the architecture; see the design. My rating for this product is because... more»
Architec7935
Real User
ECM Architecture Manager at a financial services firm with 501-1,000 employees
Dec 01 2016

What is most valuable?

The most valuable features of FileNet are the document management, records management, and integration with other solutions. We want a system of... more»

How has it helped my organization?

It's given us the ability to organize and apply an actual system of record to it, so that we're tracking and making sure that things are... more»

What needs improvement?

I would like to see more integration with other solutions, such as SharePoint; that would be a key one. IBM knows that we want that.... more»

Which other solutions did I evaluate??

We had a lot of different systems. We wanted an industry leader. At that point in time, they were one of the top ones in the Magic Quadrant from... more»

What other advice do I have??

Really listen to your customer, your users, and what they need. Understand what they need from a records management perspective and what they're... more»
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Jacob Haas
Real User
IT Manager at a financial services firm with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

The most valuable features of FileNet are business process automation, and providing our business users access to all of the documents they need and when they need it, and having... more»

How has it helped my organization?

There are a lot of processes that our business users were handling either manually or in less-than-efficient ways. We were able to optimize those processes for them through FileNet... more»

What needs improvement?

It's a very good tool. The one feature or direction I would like to see IBM move the tools, is to make them more tolerant for or lend itself more to continuous integration,... more»

What other advice do I have??

If you have a very large-scale ECM system, then I think it's the best tool available, based on my limited exposure. I've been working in a P8 shop for the last four years. It’s my... more»
EcmManage9a6
Real User
IT Manager at a financial services firm with 1,001-5,000 employees
Dec 01 2016

What is most valuable?

FileNet gives a lot of flexibility to the different problems we run into within our environment. It gives us flexibilities for ingest in... more»

How has it helped my organization?

It helps put structure around unstructured content. Having the structure there makes it easier for people to find their content, in many... more»

What needs improvement?

Over the years, it's actually improved quite a bit. I do like what they are putting into the product itself. Previously, your process engines... more»

Which other solutions did I evaluate??

We were previously using an earlier version of FileNet. We were looking for the next generation, where we were. We had used FileNet Image... more»

What other advice do I have??

You have to look at the requirements you have for your business. Then, based on those requirements, look at your options. Look at the different... more»
Paul Cortellesi
Real User
SysAdmin - FileNet at a healthcare company with 10,001+ employees
Nov 22 2016

What is most valuable?

Very easily, the most valuable feature of FileNet is its reliability. We've been using FileNet Image Services since 1989. I average under one hour of unscheduled downtime per year.... more»

How has it helped my organization?

It has done a significant number of changes. One, it has gotten us off of paper and it has also allowed us to streamline some of our work processes, so that we are electronically... more»

What needs improvement?

The key to me is the ability for Watson and other analytic opportunities to be able to reach into the dark, unstructured narratives that are a key component of our medical record... more»

What other advice do I have??

The key is to get involved in the user community, whether that means coming out and dedicating a week at a place like World of Watson or whether it means reaching out to a local... more»
Directorc934
Real User
Delivery Director, Imaging and Workflow at a financial services firm with 1,001-5,000 employees
Dec 27 2016

What is most valuable?

The most valuable features of FileNet are the enterprise depth and strength, scalability, integration ability, richness, and functionality; the ability to do a lot of things across... more»

How has it helped my organization?

Throughout our journey using FileNet, we were able to significantly improve our business process operations’ efficiency. Think of scenarios where we provide access to the business... more»

What needs improvement?

The platform is large, is vast. I see a little bit of ambiguity in the area of integration with Box. I hope this will be clarified in the next steps. The IBM Content Navigator is a... more»

What other advice do I have??

Look at the scale. Look at the enterprise scale. Try to set up the product to leverage it more, maximize the use of the product. FileNet as a stack has massive capabilities. To... more»
Developeb94a
Real User
Developer at a financial services firm with 1,001-5,000 employees
Nov 22 2016

What is most valuable?

FileNet P8 Content Manager is the primary platform we use. We use it essentially just as a document repository. We don't currently do any... more»

How has it helped my organization?

We have millions and millions and millions of documents and we have to put them somewhere. That is where they get put. A user can go to the... more»

What needs improvement?

The particular aspect that I would like for us to improve on is the ingestion of new documents to data capture. We're looking at ways to more... more»

Which other solutions did I evaluate??

Our FileNet P8 system is an upgrade from an older FileNet Image Services system, which we've had for 14 years, I think. We're trying to obsolete... more»

What other advice do I have??

It is not my position to consider employing IBM on cloud, hybrid or Box solutions. There's been some conversation about what would be the... more»
Solution5685
Real User
Solution Architect with 1,001-5,000 employees
Dec 07 2016

What is most valuable?

We use the Case Manager component of FileNet, itself. It helps with the business process, mainly; incoming documents; and then collaboration of the underwriters or adjusters.... more»

How has it helped my organization?

Documents used to be everywhere; anybody's desktop or shared file systems. Now, everything is in one location and people can share or view the same document at the same time,... more»

What needs improvement?

I would rate it higher if they improved the usability, because as a product, it went through iterations and things like that. If it was supposed to be a perfect product, Content... more»

What other advice do I have??

My advice wouldn’t be positive because, as I see it, everything is going cloud-based. Everything is going in a direction where content management is becoming like the database... more»
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What is IBM FileNet?

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM FileNet customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

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