IBM FileNet Reviews

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Fred Heilbronner
Real User
Director Network Solution Architect at a tech services company with 11-50 employees
Oct 09 2018

What is most valuable?

The way that FileNet sets itself apart is along a couple of different dimensions. The first is there aren't very many ECM solutions that scale properly, both up and out. We have… more»

How has it helped my organization?

In terms of how this product improves the functionality of an organization we work with, the Accounts Payable scenario is one. Let's say you're a high-volume purchaser, a retail… more»

What needs improvement?

First of all, let's be clear, it's a relatively mature product. It's been around, it's been finely-tuned to handle the vast majority of what customers want it to handle. Most… more»

What other advice do I have?

We've been committed to this product for a long time. We like the product a lot. It's top of the line, it's robust, it's reliable, as long as you implement it the right way, which… more»
Real User
Supervisor Of Information Security Risk at a energy/utilities company with 1,001-5,000 employees
Mar 25 2018

What is most valuable?

The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data… more»

How has it helped my organization?

No one was wondering where a document was. They could all go and find out exactly what they needed, when they needed. It wasn't, "Who's got this… more»

What needs improvement?

If there was more AI capability, into Watson, that would be a benefit. Also, where are the users going to find the documents? Because that's a path… more»

If you previously used a different solution, which one did you use and why did you switch?

We were all manual before and we knew we needed something. The most important criteria when selecting a vendor are * commitment * partnership -… more»

What other advice do I have?

I would give the solution a nine out of 10. If it were free I would give it a 10. Go find an industry that is the same as yours, that is using the… more»
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Real User
Principal It Operations Specialist at a manufacturing company with 1,001-5,000 employees
Mar 25 2018

What is most valuable?

* The ability to manage the content well. * To create folders (unknown: how much is on the FileNet back-end versus CCM front-end). * The ability to… more»

How has it helped my organization?

IBM FileNet has improved our organization with its single collaboration space.

What needs improvement?

* A little better control into the ACLs of FileNet and databases. * A better administration tool. At the moment, we are using the ACE tool, which… more»

If you previously used a different solution, which one did you use and why did you switch?

I do not know about previous solutions, but the business decided that it wanted CCM, which leverages FileNet. Therefore, I installed, configured… more»

What other advice do I have?

Do your homework. Test it thoroughly (all the standard stuff). Do load testing to make sure it is a stable platform. Look at the life-cycle of the… more»
Real User
Enterprise Architect at a manufacturing company with 10,001+ employees
Mar 25 2018

What is most valuable?

Keeping our content store small. That helps our DBAs when they have to do the backups of our audit system, or of the content store. It's in SQL… more»

How has it helped my organization?

Our main benefit is keeping our content store small, where our content store was about 5.5GB. Best practices from IBM is about 3GB, so we were way… more»

What needs improvement?

It does what we need for it to do. As long as it can continue to handle the volume that we're throwing at it, I don't think that it's going to be a… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using the out-of-the-box content store of Cognos, and we were just busting at the seams, so we had to come up with a solution. One of our… more»

What other advice do I have?

I'd give it an eight out of 10. Eight's not high, not low, necessarily, but it does everything we need. I'm not going to give anything a 10, but… more»
Real User
CEO at a tech services company with 1-10 employees
Jun 23 2019

What is most valuable?

The most valuable feature is the way in which it enables clients and customers to quickly access the content and information that they use for… more»

How has it helped my organization?

We position the solution for client-facing opportunities. The internal use of it would be in terms of testing and prevalidation. Therefore, the… more»

What needs improvement?

It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have… more»

If you previously used a different solution, which one did you use and why did you switch?

That is our role as an adviser. As a trusted adviser to our clients and customers, we would have discussions with them that would identify this… more»

What other advice do I have?

It has the potential to improve business process or case management. It can be used in conjunction with automation, but it is not positioned as an… more»
Real User
Software Architect at a non-profit with 1,001-5,000 employees
Mar 29 2018

What is most valuable?

The workflow. I would say the workflow is pretty good. Also, the flexibility of being able to create custom objects with a lot of domain-specific attributes that we follow.

How has it helped my organization?

It's a lot simpler than us doing in-house development of it and managing it, so that's part of it. But the overall improvement I'd say is through the ease of automation, it takes away… more»

What needs improvement?

One of the things I know is a bit of a challenge for them - because I know that it lives on top of FileNet, so it's not necessarily living on top of a relational database, per se - is… more»

What other advice do I have?

When selecting a vendor what's important are the * product * service, response * name and reputation. We definitely look for somebody that we can trust, that understands our vision… more»
Aldo Puglisi
Real User
Digitalization at a transportation company with 201-500 employees
Mar 22 2018

What is most valuable?

For me it's the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid… more»

How has it helped my organization?

We have reduced paper, because people, especially at the management level, but not only, use tablets and electronic documents more and more… more»

What needs improvement?

In any product, what I would like to see is integration. Because for me, what is important is to be able to give stability in what we provide to… more»

If you previously used a different solution, which one did you use and why did you switch?

Previously we were using, as in many other companies, Windows Network Drive. Then, some years ago, before I came to the company, they decided to… more»

What other advice do I have?

I rate FileNet a nine out of 10. It would be a 10 with closer integration. In terms of advice, I would say look for something that covers your… more»
Real User
ECM Filenet Architect at a insurance company with 1,001-5,000 employees
Mar 27 2018

What is most valuable?

It is a faster, robust solution. The platform compatibility is very good.

How has it helped my organization?

It has improved my organization by how we release documents, claims, and policies. It is very important to quickly review documents to make the… more»

What needs improvement?

To start with there are too many add-ons, which makes it hard for us. If they simplified the add-ons and plugins to be added to our existing… more»

What's my experience with pricing, setup cost, and licensing?

For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not… more»

If you previously used a different solution, which one did you use and why did you switch?

Earlier they used to have a very basic version of FileNet, the content services. That was back in the mid 90s. We also had the product that were… more»
See 28 More IBM FileNet Reviews

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IBM FileNet Questions

IBM FileNet Projects By Members

What is IBM FileNet?

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM FileNet customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

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