Most Helpful Review
The vertical scalability, as we can use it across some of our applications.
The content management is all about you as you can make the same content for minimal purpose solutions applications.
The scalability is a valuable feature, that we're able to display our documents to so many people.
It puts governance in place around the content and processes. Access levels can be set to certain parts of the document based on role level.
It is used by large enterprises. It has to be scalable and robust for them to use. We have seen that on multiple projects over the years.
The API's extensibility and new user interface are its most valuable features.
There aren't very many ECM solutions that scale properly, both up and out. We have customers who hold billions of documents. There aren't very many that can scale that far, and that can also scale out so that they can handle lots of users, lots of documents, and that understand how to handle external users. FileNet is one that can.
Everybody ties into Active Directory and things like that, but on top of that are the extra layers of security for encryption, so they can meet standards required by PCI and by HIPAA: encryption at rest, encryption in flight, encryption in the database, all together. There are really only three products on the market that know how to do that, and FileNet is one of them.
It has the ability to mix document management and process automation.
It allows for multiple people to access content simultaneously.
Instead storing our documents offsite, we are storing all of our documents electronically.
I would like to see seamless application integration.
I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with.
I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology.
I would like IBM to improve with each release, continue moving towards a continual, tighter integration, and build solutions that take advantage of all the different modules the platform has from one place.
I would like to see in FileNet integrated with Watson, which can read something and send it without any human contact or interaction.
The new user interface is not easy to set up, so some improvements along these lines would be good.
We would like to have more automation of rollout solutions.
In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful.
I think the support could be better, and it could improve.
It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues.
Programmers have to translate user needs into IBM FileNet, which causes misinterpretations.
Pricing and Cost Advice
Reach out to local IBM partners.
There are lots of components to the product. Make sure before you invest that you know which components you need.
For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose.
For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries.
FileNet is not cheap, but you absolutely get what you pay for.
The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet.
It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions.
Compared 36% of the time.
Compared 17% of the time.
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Compared 10% of the time.
Compared 21% of the time.
Compared 16% of the time.
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Compared 13% of the time.
IBM Content Foundation on Cloud
IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.
IBM Case Manager on Cloud
IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.
IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.
There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.
Learn more about IBM ECM
Learn more about IBM FileNet
|Sample Customers||KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group||Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.|
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